Great--quality construction and attention to detail.
Customer Suggestion - I continue being impressed by the level of construction and attention to detail Markel Homes produces. Tracy was fantastic to work with. She communicates in a timely manner which is especially necessary throughout the new construction process.
We've only been in our home for a month, but from what we've observed and experienced, I would definitely recommend Markel.
I've been impressed with the quality of material chosen and workmanship in my Markel Home.
Additional Comments - I've bought several homes in my life, this was by far the best buying and follow through experience.
There have been a few construction issues experienced by my neighbors that would leave me not giving a full five star rating. The problems that have shown up have been resolved to everyone's satisfaction.
Nice plans and features
Additional Comments - Building superintendent Scott Lask is fantastic. He was comprehensive and patient throughout the walk through, answering all of our questions and providing excellent information on how the house works, and required periodic maintenance we'd want to do to ensure we don't void warranties.
Additional Comments - I am a realtor and Marlita is one of the best on site sales agents I have dealt with. She follows up on communications, explains the process well and is very pleasant to deal with.
They were great. They listened to me and were on time.
Too soon to offer stronger rec.
I just feel the cost of the home does not reflect the quality of the home.
Areas Of Satisfaction - The building of the whole house! Beautiful work!
The experience was amazing... could not be happier. I tell everyone I can about Markel Homes. Thank you!
Additional Comments - Thank you! I will continue to refer people. This was an amazing experience. Jason and Marlita are wonderful to work with...
The experience working with Markel has been top notch from day 1. I'd highly recommend Markel to friends/clients.
During this early phase, I am disappointed in the lack of detail available from Markel Home. And am hopeful that this turns around as the build process kicks off.
We are very impressed with Markel and their quality compared to other home builders in the area.
Areas Of Satisfaction - Marlita and Jason were a joy. They were so professional, personable, and truly know the meaning of CUSTOMER SERVICE.
I would definitely recommend them because of Ed. It is a 5 specifically because of Ed and his professionalism during walkthrough and follow-through after. I was impressed that one of the owners of Markel came to our closing and actually cared enough to say congratulations because a house purchase is a big a deal.
I think they are excellent, responsive and I like my home. I feel comfortable with my home. I would give Scott Lask and Marlita the highest recommendation possible, they were excellent. The crew that Scott brought into the home was excellent. There seemed to be a labor shortage, so there were some things that got backed up on. Scott was able to get them done in a timely manner.
Warranty Explanation - Markel definitely stands behind their product and any issues have been resolved.
Great experience working for Markel homes!
I would highly recommend Markel Homes to any buyer. We are beyond pleased.
Areas Of Satisfaction - The building and the communication with Marlita. She made the buying sequence perfect.
Our house is well-designed and well-constructed for the most part (see #13 below for the exceptions). It was pricey, with any initial modification being quite expensive.
Areas Of Satisfaction - We had visited several builders' models, as well as completed secondary market homes, during our house search. Each time we entered a Markel home it felt like a quality piece of workmanship. The attention to detail is there, and the followup after we bought has been great. The designs are also modern and the base finishes are impressive. They really care about the customer, which is in contrast to many of my colleagues' experiences with other Colorado area (national brand) builders.
The build quality is superb and all warranty issues are addressed very quickly and accurately
Recognized Excellence - Jason Canar has been very responsive with our warranty claims. Thank you!
We have found them to be very professional! They did a good job on our townhouse, and we have gone to them for a second home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Markel Homes Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys