Customer Suggestion - I continue being impressed by the level of construction and attention to detail Markel Homes produces. Tracy was fantastic to work with. She communicates in a timely manner which is especially necessary throughout the new construction process.
Markel is amazing!! They have great, unique designs that fit a variety of families needs. Our house is less than 1000sqft, and it's amazing!! It fits our family really well, is still built with the same quality and craftsmanship, and is very energy efficient. Overall it's a great value and we are extremely happy with Markel homes.
The team we worked with during the planning and construction process was great. Tracy & Ed effectively communicated and managed our expectations. They were a lot of fun to work with too, which made it even better.
Significant delays in completion were communicated very late and only after asking about closing that was 2 weeks away. Delays are 8 additional weeks and possibly more. Poor communication and even poorer estimates to complete.
These homes are beautiful and well built. We love the location and the sales process was smooth and efficient. I would definitely recommend a Markel home to anyone asking.
Markel Homes are well-designed and often unique. Had a high level of trust in sales rep and construction manager. See general comments below.
I am very satisfied with the work completed by Markel Homes Construction on my home. I would highly recommend them.
We had such a wonderful experience throughout our purchase and build. From casual chats with the ever-engaging Marlita to frequent run-ins with Jason around the neighborhood, we saw how the company employees genuinely took pride in their work and in the houses they built. We were originally taken with Markel houses having lived across the trail from one of the original Markel homes in Silver Creek. As our Meritage house started showing its age, the Markel house remained as appealing as ever. As we moved forward with our purchase and construction process, I knew I could count on the honesty and integrity of all Markel employees and contractors I would interact with. We saw the quality of the build on a daily basis and now that we've been in our home for a few months, I have eagerly grabbed friends and strangers alike to recommend they snap up a lot before they're no longer available.
Everything is always great!
Additional Comments - Building superintendent Scott Lask is fantastic. He was comprehensive and patient throughout the walk through, answering all of our questions and providing excellent information on how the house works, and required periodic maintenance we'd want to do to ensure we don't void warranties.
They struggled with keeping date commitments and getting the options correct in the home.
Having worked with two custom home builders before, we were not fully satisfied with Markel's structured approach with limited owner input and choices
Superior quality workmanship.
I love being in this new home but I do have reservations with the quality of workmanship with some of the subcontractors. The electrical subcontractor put in the incorrect female receptacle for the dryer, providing a 50 amp oven range receptacle, rather than a 30 amp dryer receptacle, which is a possible code violation. The two overhead fans' light are delayed when their switch is turned on. A leak for a copper sweated pipe in the basement had a small observable leak which meant I had to have the plumber return to correct it. There is a 3/4 inch height difference between two living room windows' sills which should be at the same height. The subcontractor for the all the interior doors has done a horrible job finishing the bottom of the doors in a satisfactory fashion. Door hardware installed pushed the maple veneer away from the door core. Two doors' maple veneer in bottom corners already seem to be pulling away from the core of the doors. There are varnish spots on bathroom tile and hallway flooring that seem to be the result of these doors' finish. The painter subcontractor left white paint spots on the top corners of these doors. These were noted by blue tape and even after somebody corrected these corners, I have found blue tape and white paint that was missed by this person. I had to have the garage door installer return to correct the screeching sound of the door as it closed. A heat register underneath the laundry sink has never been installed. The HOA (which is now managed by Markel Homes) provided the incorrect address for the post box so I had to get the post office to contact the HOA to resolve this issue. The plumbing for the outdoor sprinkling system goes thru my basement and has to be changed by the plumber so that the HOA can winterize the landscaping watering system without coming into my basement twice a year to shut it off and turn it on. Now I been in contact with Scott Lask, the Markel Homes construction superintendent, who has been more than accommodating to address these issues after we did the walkthru and when I now bring them to his attention. I will be noting the ones not corrected yet in the 60 day warranty process. I just wonder why these subcontractors are not double checking their work to make sure these issues are correct at the time they do the work. Or that someone is inspecting their work to ensure all these problems do not arise after I have moved into the house. This is my first time I have bought a new home. Are the number of issues I need to have corrected normal for a new build? For the price I paid for this home, it seems unreasonable for so many craftsmanship issues to be arising and that I have to set aside my time to meet with these subcontractors when they come back into my home to correct work that should have been done properly in the first place.
I like the architectural design and the modern aesthetics. Markel has been a very communicating builder. They've clearly been looking out for the interest of the buyer.
They are very thorough and polite.
Areas Of Satisfaction - Marlita and Jason were a joy. They were so professional, personable, and truly know the meaning of CUSTOMER SERVICE.
I've been impressed with the quality of material chosen and workmanship in my Markel Home.
Additional Comments - I've bought several homes in my life, this was by far the best buying and follow through experience.
There have been a few construction issues experienced by my neighbors that would leave me not giving a full five star rating. The problems that have shown up have been resolved to everyone's satisfaction.
Additional Comments - I am a realtor and Marlita is one of the best on site sales agents I have dealt with. She follows up on communications, explains the process well and is very pleasant to deal with.
They were great. They listened to me and were on time.
Too soon to offer stronger rec.
I just feel the cost of the home does not reflect the quality of the home.
Areas Of Satisfaction - The building of the whole house! Beautiful work!
The experience was amazing... could not be happier. I tell everyone I can about Markel Homes. Thank you!
Additional Comments - Thank you! I will continue to refer people. This was an amazing experience. Jason and Marlita are wonderful to work with...
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Markel Homes Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys