West Grange built by Markel Hones is beautiful and I love the mountain views. I have a house that is well built with upgraded features that come with the house. The sales people and superintendent are outstanding.
My entire experience with Markel homes has been great! From my sales manager Roz to Scott and his crew, and everyone else who was involved with completing my new home. I would highly recommend Markel homes to anyone is is looking to build a new home.
Markel is not a leader in environmental or ecologic management - what a lost opportunity
Great service. Very thorough
They have been great to work with.
Overall we have been pretty happy with Markel. They communicated well during build process.
Bought existing model. Didn't work with Markel during the construction process.
We have recommended Markel multiple times in this process. We have found that each step of this process was seamless and the build quality is exceptional. Having been through a couple of builds in the past we were amazed at how well this went in spite of the many things that could have gone wrong considering the state of world during COVID. Our transition was easy and we do not, in the least, miss our former home.
Superintendent Scott Lask was good to work with
The quality of construction and the customization features of the homes is fantastic. Other builders in this price range do not offer the same quality and willingness to work with you on customizations. The team that we worked with to build the home (Tracy and Ed) were fantastic and always worked with us when we wanted to make customizations, even if it wasn’t an option they offered in their package. The quality of the home has held up and shone over the year that we have lived here.
My experience with Markel home builder was overall positive and the responsiveness when I had a question or issue was timely and professional. Special recognition goes to Jason and Vicki. They were patient and friendly every time I communicated with them.
I don't this my description of the quality and warranty response would be considered a recommendation.
Everything is good, but there is additional evidence that shows that work completed is incredibly noisy when the wind blows. The system is very noisy when the wind is high.
I became less likely to recommend after seeing the cost cutting from my first purchase with Markel. Changes were made to cut costs without informing the client. I found out after seeing my friend's 2nd Markel property. Solid doors to hollow doors, solid wood drawers with dovetail to composite nailed, sliding solid wood pull outs in cabinets to shelves, windows and sliding doors to patios are lower quality and do not work as smoothly. Kitchen counter is a full inch lower. Cost cutting is fine but a 2nd time buyer is expecting same features/quality as first purchase so should have been informed of all changes and given opportunity to upgrade. In my case I was able to upgrade the doors and drawers but only because I found out from my friend's place after she closed.
Nice design. Thoughtful features. well constructed.
The home buying process was very smooth. I'm used to buying existing homes and getting into bidding wars with other buyers, and dealing with unknowns in the house itself. With Markel, I knew exactly what I was buying and for what price. Marlita the sales manager and Jason the superintendent were very responsive to all my questions, offered lots of information I didn't even know to ask about and even made upgrades such as a tankless water heater, powder room sink cabinet and patio fencing based on opportunities that arose during the build process. I feel like I was treated like a queen! They clearly take great pride in their work and are very professional in ensuring all parts of the house met their own very high standards when I moved in.
I had to cancel my contract for a new build. The entirety of my $12,000 deposit was kept under the guise that I cancelled the contract during COVID and that the unit would not sell for a higher price than I had originally contracted. I understand keeping a good chunk of the money for services rendered, but to keep the entire deposit when nothing had been started that couldn't be undone, and the home would most likely sell for more, is institutionally sanctioned stealing as far as I'm concerned.
Sales and warranty service is excellent. I feel the quality of construction should be better.
Great quality home - I am very happy with my place.
At first I was blinded by the newness of my home, but after a full year of living here, I would never want to share the anxiety this house has caused with a friend. I feel like Markel is continuing to cut corners with and not address larger issues with the build.
Yes we have already recommended a couple of friends and family members for future homes/duplexes in West Grange
We love many elements of our home, but some of the choices that Markel made for things like heating/AC, garbage disposal, even toilet paper holders were all the least expensive and not scoped well to a home of this level
Markel builds the best new homes of any in the Boulder area.
Please see comments below.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Markel Homes Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys