They struggled with keeping date commitments and getting the options correct in the home.
Having worked with two custom home builders before, we were not fully satisfied with Markel's structured approach with limited owner input and choices
Superior quality workmanship.
I love being in this new home but I do have reservations with the quality of workmanship with some of the subcontractors. The electrical subcontractor put in the incorrect female receptacle for the dryer, providing a 50 amp oven range receptacle, rather than a 30 amp dryer receptacle, which is a possible code violation. The two overhead fans' light are delayed when their switch is turned on. A leak for a copper sweated pipe in the basement had a small observable leak which meant I had to have the plumber return to correct it. There is a 3/4 inch height difference between two living room windows' sills which should be at the same height. The subcontractor for the all the interior doors has done a horrible job finishing the bottom of the doors in a satisfactory fashion. Door hardware installed pushed the maple veneer away from the door core. Two doors' maple veneer in bottom corners already seem to be pulling away from the core of the doors. There are varnish spots on bathroom tile and hallway flooring that seem to be the result of these doors' finish. The painter subcontractor left white paint spots on the top corners of these doors. These were noted by blue tape and even after somebody corrected these corners, I have found blue tape and white paint that was missed by this person. I had to have the garage door installer return to correct the screeching sound of the door as it closed. A heat register underneath the laundry sink has never been installed. The HOA (which is now managed by Markel Homes) provided the incorrect address for the post box so I had to get the post office to contact the HOA to resolve this issue. The plumbing for the outdoor sprinkling system goes thru my basement and has to be changed by the plumber so that the HOA can winterize the landscaping watering system without coming into my basement twice a year to shut it off and turn it on. Now I been in contact with Scott Lask, the Markel Homes construction superintendent, who has been more than accommodating to address these issues after we did the walkthru and when I now bring them to his attention. I will be noting the ones not corrected yet in the 60 day warranty process. I just wonder why these subcontractors are not double checking their work to make sure these issues are correct at the time they do the work. Or that someone is inspecting their work to ensure all these problems do not arise after I have moved into the house. This is my first time I have bought a new home. Are the number of issues I need to have corrected normal for a new build? For the price I paid for this home, it seems unreasonable for so many craftsmanship issues to be arising and that I have to set aside my time to meet with these subcontractors when they come back into my home to correct work that should have been done properly in the first place.
I like the architectural design and the modern aesthetics. Markel has been a very communicating builder. They've clearly been looking out for the interest of the buyer.
They are very thorough and polite.
Areas Of Satisfaction - Marlita and Jason were a joy. They were so professional, personable, and truly know the meaning of CUSTOMER SERVICE.
Great--quality construction and attention to detail.
Customer Suggestion - I continue being impressed by the level of construction and attention to detail Markel Homes produces. Tracy was fantastic to work with. She communicates in a timely manner which is especially necessary throughout the new construction process.
We've only been in our home for a month, but from what we've observed and experienced, I would definitely recommend Markel.
I've been impressed with the quality of material chosen and workmanship in my Markel Home.
Additional Comments - I've bought several homes in my life, this was by far the best buying and follow through experience.
There have been a few construction issues experienced by my neighbors that would leave me not giving a full five star rating. The problems that have shown up have been resolved to everyone's satisfaction.
Additional Comments - Building superintendent Scott Lask is fantastic. He was comprehensive and patient throughout the walk through, answering all of our questions and providing excellent information on how the house works, and required periodic maintenance we'd want to do to ensure we don't void warranties.
Additional Comments - I am a realtor and Marlita is one of the best on site sales agents I have dealt with. She follows up on communications, explains the process well and is very pleasant to deal with.
They were great. They listened to me and were on time.
Too soon to offer stronger rec.
I just feel the cost of the home does not reflect the quality of the home.
Areas Of Satisfaction - The building of the whole house! Beautiful work!
The experience was amazing... could not be happier. I tell everyone I can about Markel Homes. Thank you!
Additional Comments - Thank you! I will continue to refer people. This was an amazing experience. Jason and Marlita are wonderful to work with...
During this early phase, I am disappointed in the lack of detail available from Markel Home. And am hopeful that this turns around as the build process kicks off.
We are very impressed with Markel and their quality compared to other home builders in the area.
I would definitely recommend them because of Ed. It is a 5 specifically because of Ed and his professionalism during walkthrough and follow-through after. I was impressed that one of the owners of Markel came to our closing and actually cared enough to say congratulations because a house purchase is a big a deal.
I think they are excellent, responsive and I like my home. I feel comfortable with my home. I would give Scott Lask and Marlita the highest recommendation possible, they were excellent. The crew that Scott brought into the home was excellent. There seemed to be a labor shortage, so there were some things that got backed up on. Scott was able to get them done in a timely manner.
Warranty Explanation - Markel definitely stands behind their product and any issues have been resolved.
Great experience working for Markel homes!
I would highly recommend Markel Homes to any buyer. We are beyond pleased.
Areas Of Satisfaction - The building and the communication with Marlita. She made the buying sequence perfect.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Markel Homes Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys