They were great with everything.
Outstanding company to work with both personally and professtionaly.
Areas Of Satisfaction - I was most satisfied. They were very professional from day one. The project manager came and did his estimate. Everyone I dealt with, including the owners came to visit the job site. Everyone was very friendly, outgoing, and willing to do anything to satisfy me.
Recognized Excellence - I would like to recognize Jim Klein for his exceptional service.
Great service and great quality, very happy with the end product! The team worked well with me and my budget to get me the look I wanted at a price I was comfortable with.
I would highly recommend them to anyone!
I think they were great! I couldn't be any happier!
Recognized Excellence - They all did a great job. Jim, our sales rep, was great. The lead installer was wonderful.
Areas Of Satisfaction - The owner, Bill, was pleasant, courteous and professional while trying to adhere to all promises. Jim Klein our Project Consultant is easy to talk to as well as understanding the products & team players. He follows thru and responds well to phone calls. The Office Manager, Pauline, is a charm to deal with as she quickly follows thru to the respective areas and folks to resolve concerns. The roofing crew and on-site foreman, Rolando, are quite a team to watch...very organized, effective and easy to talk too.
Everything went smoothly, and was great. I was very happy for the beginning, to the end. I will absolutely be using them again in the future.
Areas Of Satisfaction - I am most satisfied in all areas, because of the great communication.
Home Pro was a pleasure to work with, their staff & crew are efficient and knowledgeable. Would highly recommend them.
All work was completed in a timely manner and was done very well. The work crew was very professional, quick, neat, and polite. The clean-up was exceptional - they left no debris behind. I certainly would hire them for future projects and recommend them to others.
Areas For Improvement - They did not fall short of any expectations. In fact, they exceeded my expectations.
The company is a little unorganized and didn't always call back. The work was a different story. Totally professional staff that did excellent excellent work.
Areas Of Satisfaction - I was very satisfied with the professionalism and with the comprehensive knowledge of how to get the job started and completed.
My experience over the past year, on multiple projects with Home Pro Exteriors and Joe Duarte has been outstanding.
They were one of the most professional groups of people I have ever dealt with.
Areas Of Satisfaction - Every other phase, from beginning to end was top notch.
Additional Comments - I would have them again..... Anytime
Areas Of Satisfaction - The whole withHome Pro Exteriors, Inc. experience was good.
Recognized Excellence - Jim, our salesman was good. And the installers were great,
Areas Of Satisfaction - Overall it was very good experience. The communication was great and their recommendations made sense. The price and products were good.
I was very impressed with professionalism and the job they did. They cleaned up after themselves, and they were very prompt and got there when they said they would. I am very happy and so impress.
Home Pro Exteriors were extremely professional, in all aspect of the project. From the start, to finish they were exceptional. We look forward to working with them again in the future.
Areas Of Satisfaction - I was most satisfied with the quality of the product, and the workmanship of the installation crew.
Recognized Excellence - Everyone was exceptional.
Additional Comments - They did a great job on everything.
Everything went really smooth and the house looks great!
Additional Comments - When I came home from work when they were finished, I actually ended up driving right past my house!
Areas Of Satisfaction - At every aspect.very professional and easy to talk to all.
Additional Comments - I am one extremely happy client!!!!!!!
Big project (for us anyway) that was made easy by efficient and effective actions by Joe and the crew.
Areas Of Satisfaction - I was most satisfied with the job. It was an all around outstanding job.
The product that they explained was the product they delivered. They did the installation in a timely fashion. I've had the windows for a year now and I've saved money on my energy bill. I'm looking forward to working with them again.
Our service techs were routinely early, as in they would give a time and would arrive sometimes as much as 45 minutes before their scheduled time, and were always out in a reasonable amount of time. I can't recommend them enough, they did superb work.
David was well prepared, organized and knew right away he was someone that could be trusted. We are very satisfied with the work that was done.
They were extremely prompt and efficient, and they were very cooperative with what our needs were.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Pro Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys