Not after the overall experience we had
We are very satisfied with the process, the workmanship, and the people with Guthrie Kitchen and Bath Plus.
Going into a repair and finding out you needed to replace the entire walk-in shower was a bit of a shock to my wife and I..... But the people at Guthrie were more than actionable and accountable. They walked us through the entire design process and were NEVER pushy, just helpful and friendly, even in the midst of the pandemic. Their Team of workers were always polite and thoughtful to our concerns and questions.
The entire process was perfect. Hollie Dueker was so helpful helping me in all the decisions needed along with staying within my price point. In fact, what she suggested, a good choice in color and design was below my price point. The crew was great and did a wonderful job in such a timely manner too. I enjoyed interacting with them as well. I will be going back to Guthrie for any future projects.
This was my first time contracting for a remodel and it could not have been a better experience! I would highly recommend Guthrie Kitchen and Bath Plus!
We had purchased cabinets from another supplier and had an installer lined up. Our installer backed out and we were left with a room full of no install! Called Guthrie over the holiday season and they were kind enough to fit us into their schedule. Even though they don't normally install cabinets they didn't sell, they were willing to help out a homeowner in distress. We couldn't be happier with the schedule and the quality of the install. Everybody we worked with was very professional and a joy to interact with. Our only regret is that we hadn't found them earlier so that we could have purchase the cabinets through them. The words "Thank You" are not enough but other than this review, it's the best we can do!
Had a small link from previously installed shower & Mike stood by his word—lifetime guarantee!! Shower fixed, tiled floor for free!! Very happy with entire process. Great workers, great cleanup, polite—GREAT COMPANY Mike is definitely a man of integrity & runs his company on this basis. Will have his company do ALL my home improvements!
Employees & Subcontractors - One instance where counter top people cut the counter top in the house and white smoke stone dust went everywhere. I wasn’t pleased with that at all. I requested that they hire a cleaner to do more than the area around the kitchen. Then did it and then all was fine
Trust - I will consider Gutherie for a small bathroom renovation. The kitchen was the biggest renovation project that the house needed. They did a beautiful job.
Areas For Improvement - They were going through a period of hiring new people and there was some confusion on letting me know what days they would be at the house. They have a mobile app that you can use to monitor your project. I hired them based on what I thought would be a pretty go schedule. They have the ability to use the app however, they dont appear to have anyone that has taken the time to learn how effective the app can be. If they would do this I think there communications and scheduling would go much smoother.
Areas Of Satisfaction - The quality of the work is wonderful. They did not exceed my expectations as my expectations were very high and they met them.
Lead Source - Through someone local in thee community. Then I contacted Lowes and it turned out they sent out the same contractor that I had already requested an estimate from. So I took that as a good size and went ahead with my project.
Additional Comments - Great work, i like the idea of giving local businesses my business instead of the big box store. I would say its renovation so everything is a bit chaotic but they did a good job over all even if there were a few frustrations along the way.
We first became acquainted with Guthrie's work when we saw a neighbor's shower that they had remodeled. Since we wanted to replace one of our bathtubs with a walk-in-shower we ask them for an estimate. We were impressed with their people and the price, while not the cheapest, was fair for the quality of work they did. We're very pleased with the workmanship so, when we moved to another condo we brought them back to do the same job there. We were equally pleased with the second shower. We also hired them to do a backsplash in our kitchen, and we are talking with them about redoing our master closet. We wouldn't hesitate to recommend them to anyone.
Top quality work, I would recommend them for any home remodeling kitchen and bath project.
I would recommend the company to others.
I am so pleased with the tile Guthrie Flooring installed in my sunroom and kitchen. Everyone involved was professional, courteous and helpful.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Guthrie Kitchen and Bath Plus as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys