We have moved to model home appointment scheduling and have suspended warranty in-home visits. We are practicing social distancing, and some staff is working from home.
I'm one year past completion, and we still have unresolved problems on the checklist.
As a first time buyer, the Elliot Homes team did an amazing job quelling my nervousness around the whole process. From providing the lender, to the wonderful credits that alleviated some of the stress of purchasing in such a volatile housing economy, to the speed at which they were able to finish the home, to the attentiveness of the field manager, Victoria, I am please with my purchase. So far, I can say that this has been an enriching experience.
Very nicely built home and all warranty issues were addressed promptly.
The communication between the lead contractor, Elliot main office and myself was absolutely horrible, resulting in me having to accept things I explicitly did not ask for, or things that once done could not be undone.
Sales rep was knowledgeable and very helpful
I would not recommend Elliot Homes to other buyers due to the poor construction quality and materials used. This includes poor paint quality. The paint they used was like a water-based paint. You could rub it off with a paper towel. Also, not just my home, but other homes in the neighborhood have a multitude of problems including, plumbing, electrical issues, landscaping, and poor concrete work.
There's no medicine cabinet and not a lot of storage.
The issues that were left to be corrected were in an abundance. The items should have been corrected before the home was put on the market.
It was seamless and easy.
The old saying you get what you pay for is still true. I say value for the asking price. Did I get a Porsche built for the price of a Mustang? Of could not. But my walk away feeling was I got a great product at a great price. Walking thru the model homes exceeded my expectations in quality and material choice.
Very courteous & helpful through the process so far.
Everything was pleasant.
House is the perfect size, design and color scheme. Love that it’s basically 10 minutes away from grocery, pharmacy and restaurants. The walking trail (when completed) will be a wonderful addition!
Personally, I would not purchase GE appliances, which were the standard in the kitchen. Fixtures - kitchen faucets, outside garage lights, for instance, were the least expensive available. I have upgraded them, myself. In places I found work shoddy. For instance, handles on cupboards coming off (repaired with gorilla glue) and after an invasion by ants in the kitchen, I found a vent that was installed in the cupboard above the stove that was secured by tape that was stuck to wood shavings/sawdust. As a result, it did not stick and left an opening for ants. After cleaning out the cupboards, I lost about $200 worth of food product that was in the cupboards. I found the toilets to be standard, but on the small side and low. The landscaping was sub-par. At the time of year when the home was completed, the weather was dry and the sod installed was not wet enough to withstand the heat. The field manager did his best to keep it wet. To date, there are many bare spots in the lawn in the front and in the back. The plantings in the front of the house were not healthy when planted. I have since pulled out four that died and replaced them with healthier varieties. I understand the landscaper is no longer contracting with Elliott, which is a good thing. It's unfortunate that my home was one of the last projects that led to their being dismissed. Installation of the stone around the front of the house could have been neater. Concrete overlayed the beautiful stone in many places.
I absolutely love this house! Beautiful home!
The representative at Elliott Homes that I am working with has been very cordial, friendly, and helpful.
The house is beautiful. They provide top quality products.
Awesome customer service and pleasant to work with the Agents.
We are impressed with everything about Elliott Homes. Amazing attention to detail, kind and knowledgeable staff, and beautiful homes!
Ineffective communication between Elliott and a new home buyer!
Elliott builds some Beautiful Homes
From the first time we met with the Elliott Homes rep, we have been treated with respect. The home was still under construction when we first saw it but everything we were told would be done WAS done.
Loving our new home!!
From start to finish, everyone was professional, friendly, and helpful with all of my questions.
Although the location is great, due to the continued roof issues and interior items not being corrected 8 months post close we can not recommend Elliott until issues are resolved.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elliott Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys