My wife and I were impressed with the available home plans online. After reaching out to Elaine, touring the model, looking at the quality of its build and touring the neighborhood, we were convinced that an Elliott Home was the one for us.

If I had known that customer care ended after closing, I wouldn’t have bought Elliot. Not one singe build issue has been resolved 1 yr and 1 month in the home. Very disappointed. I did recommend a friend, she bought. Was suppose to close I. October, it’s December, still hasn’t closed. Very disappointed.

Tara and Connie were very helpful and have been eggar to work with us!

The project manager was great and did her best to meet our expectations. She kept us informed and is still working on some issues post close. The sales side of the experience was not pleasant. We had a new agent who was very pleasant but not very knowledgeable and then was passed to a different sales agent that was awful. There was a huge lack of communication in keeping us updated. The two people that had purchased Elliott Homes and recommended you to us were never contacted.

Elliott Homes is the best builder on the Mississippi Gulf Coast.

They don't stand up behind their product.

I believe that buying an Elliot Home is top of the line and I will be able to negotiate extra with Elliot Homes.

In addition to the Elliott home we've built two other residences in various parts of the Country. Elliott's representatives have been, far and away, the easiest to work with and the results far exceeded our other two ventures in all respects.

I would consider a higher rating if the communication level was at least above average!

The retention ponds were not disclosed to us initially. I feel like the burden of upkeep on the homeowner association was snuck into the fine print of our contracts. Elliott Homes should have come up with a permanent solution that they pay for instead of something the homeowners have to pay for for the duration of the time they live in their homes.

We were so happy with our experience that we have convinced my brother-in-law and sister-in-law to move to the same neighborhood and buy an Elliott Home.

I am disappointed with my Elliott experience. I am a newly divorced female and explained toeveryone involved that I would probably need detail info and to please be upfront and honest with answers. Matt was very nice but seemed to give me the answers I wanted to hear instead of facts. Ex: I mentioned that the front windows of my house did not look right/good and actually were not the same windows I was told I would have per the signed contract and the picture that was with the signed contract. I was then told that the windows in the pics were an “upgrade” and I didn’t request upgrade. I then told Matt that it was not an upgrade as no “window” upgrade was given on my option/upgrade list. Then I was told that those windows were not available anymore, I asked why was I not informed of that and that I am not happy with how the current windows are. I was told that they still had to do some caulking and they wanted me to be happy. I called my realtor, she called Connie who had John call me. John told me the same “upgrade” and then the “not available” excuse but said he wanted me to be happy. But I was left with the same Windows, no follow up from John and no resolution except for lots of caulk. Also, on the day of close at the final walk through I commented on how my back yard was bigger that I expected and I asked for the 3rd time, “Does my backyard go to the end of the sod?” And I was told “yes, it goes to the end of the sod between the property markers.” But when I had a fence guy come out there is a 6foot difference (from marker to marker,)and I would need 2 tress cut down. I stressed to Matt that I wanted any diseased trees and trees in the way of a fence,cut down prior to close because I would need to put up a fence 1st thing upon moving in. I was reassured that would happen. When I called Matt to tell him about the 6foot difference (from marker to marker,) and that my property line was 6 feet before the end of sod which is a sizeable difference and that now I was having to get 2 tress cut down, he suggested that I just put the fence up behind the trees because it was “just a couple of inches and no one would notice!!!” Also on the day of close I asked about a metal pipe sticking out of a tree, I asked if it was a property marker. I was told “no and was told that pipe would be removed that day.” Well, I still have the pipe AND it most likely is a property marker because it is by one of the trees I have to pay to have cut down for a fence on my now shortened yard. I am currently (since Saturday,) dealing with a breaker that keeps flipping off for my brand new refrigerator and have had to throw away food twice. Breaker was replaced but it happened again and now I am told that it is a problem with the fridge. So I am sure this will not be resolved by Elliott Homes either. Needless to say, I am NOT happy. I definitely do not get the “welcome to the Elliott Family” feeling that was portrayed by all of the video calls that took place during my closing.

We, Spanish Cove residents, have been saddled with the upkeep of 2 detention ponds that we were not initially told about by the agent. I believe the detention ponds were “snuck” in with the “fine print” of our contracts when we bought our house’s because Elliott Homes messed up the natural flow of water. Rather than coming up with a permanent solution that would have been financed by Elliott Homes, the detention ponds will become the financial responsibility of the residents.
I also was mislead by the contractor during the initial visit after closing, my floor electrical outlets are uneven, one is 8’ from the fireplace, the other is 7’ 9” from the fireplace. The contractor rushed me through the inspection, advising I could bring up more issues at my 60 day walk-thru. At the 60 day walk-thru, I was told the floor outlets are “cosmetic”, however, I don’t think being unable to use electrical outlets because of their placement is cosmetic.This is very bad business. I wasted money having floor outlets installed since they can’t be used. During the customer care visit, we also learned they don’t work. Needless to say I am very disappointed. I’m very upset. I’m even angry.
I had the glass shower tile replaced because many broke. After having several replaced, more broke. So they were replace with stone tile. The subcontractor did an unacceptable job and took it down. The reinstall was no better and I’m now waiting for it to be redone a second time because of how uneven it was installed. The stone tile is beautiful unfortunately the workmanship has been less than perfect.
For the last year my shower has sprayed into the master closet. I have had to keep a towel or a bathmat in the closet to keep the water from ruining my floor. An Elliot Homes representative said it was a poor shower design and suggested I get a shower curtain. Between my first customer care visit and my 1 year visit, I found a shower arm and rain shower head that I felt would solve the problem. The Elliott Homes representative said if I wanted to purchase it, they could install it during my correction visit. I think Elliot Homes should have replaced the shower arm with the correct one at their cost.

The homes are beautiful....Definitely would recommend family and friends

The process was easy and larry was very knowledgeable. I really cant rate anything until my home is complete. At the end of the day thats what matters.

Without hesitation, I would recommend Elliott Homes to anyone.

I'm very pleased with the process and construction.

We were surprised that the overall quality of the home was much lower than our expectation. There were numerous flaws....some corrected, some not.

Im happy for the most part with the house.

They have built a beautiful home for us.

We love everything about our new home. We will recommend to our friends!

My home is very nice. They were wonderful with follow through on anything I needed.

Matt Yates did an outstanding job making sure everything was perfect with the house. Connie Lea was amazing throughout the process.

Customer service was very good. Our experience with Elliott Homes was one of professionalism, dedication, and quality.

They made it very easy for a single women to buy her home. I moved in with little stress. They made first experience pleasant.