Very nice installation. Slightly better price than Empire. I think the flooring was a better quality than Empire but I don't know exactly what Empire was going to install. I wasn't sure about theirs either but I like it. There are lots of material choices. My old floor was a mess and I needed something new. They did big kitchen, foyer, powder room and three closets - all connected. I took the three bifold doors down for them before they arrived. With the added floor thickness they would not reinstall. I told them I would take care of it. They reinstalled a 3/16" thick piece of wood that the door pivoted on which I had to remove to get the doors to fit. The only other problem was the toilet. All of their info they sent
They were very accommodating! They helped me move everything without charging me. They were very professional, knowledgable, accurate, polite, and did everything in a timely manner!
Elegant Floor Service does not have good communication. There is no follow-up or appointment confirmation.
They are very professional. They covered my wood flooring with protective cloth prior to coming to clean and polish our travertine stone in the kitchen. The end result of the travertine was absolutely beautiful!
Great service. And the job was exceptional!
Great communication and beautiful work. Elegant floors exceeded my expectation on a very difficult job. If you need hardwood floors in your home I wouldn’t go anywhere else!
On time and on schedule
They did an excellent job all around. I was totally impressed and very surprised at how well it turned out.
I already did.
They were very professional and quick. They completed the job in a great fashion. The floors look great.
Elegant Floor Service did a great job.
Absolutely I would recommend Elegant Floor Service to a friend, in fact I already have! Their service of refinishing my dining room floor was par excellence! From the first meeting with the gentleman providing the quote right through the finishing of the floors by their highly capable, respectful and reliable technicians, the experience was entirely both helpful and pleasant. The final outcome was exceptional and of high quality. I was delighted with the care they took in working on my 135 year old home’s hardwood floor! Impressive! Would definitely use them again!
They did an excellent job!
I would recommend them for your newsletter and to my friends!
The team was very professional. We are happy with the results.
I've owned various homes and have done extensive remodeling in all. By far, Elegant Floor Service has been the worst company we have ever had the misfortune of dealing with, ever.
They showed up on time and did a great job. I would grade them an A—definitely. I already have recommended Elegant Floor Service.
My floors look exactly the same as before they came, and I tried to get them to refund me the money, and they refunded me very little. I thought they were terrible. They deserve a poor grade. They didn't even have people that train people—the people that were there, whom they sent back to rectify the problem, supposedly—didn't know how to use the equipment, and they said they had never been trained. They were clean; that wasn't a problem. They were punctual. They should've refunded me every single penny.
They refinished our floors. I think that they were helpful, and they did it timely, and their price was good. I would definitely give them an A. They were very helpful. I would highly recommend them.
We just had very complicated old floors that were being redone, and they did a nice job. I'd give Elegant Floor Service an A+.
They were neat and tidy, prompt—all the good things. The floor looks wonderful. I'd give them an A. I would highly recommend them and I did recommend them to the people who bought our house.
It was good; they came out, they did the job. There was some damage caused to the house—it wasn't their fault, but they put a nail through a pipe and water started leaking a few months later—flooded the basement. Wasn't their fault; I would grade them a B+.
It was a positive experience.
They did everything I asked in the exact time that they said they would. Overall, I would give them an A.
I have mixed feelings. It started out OK, and then they rushed through the job. Pushing everything to the one side, and not very respectful of dust free areas and things like that. That's why I have mixed feelings. I would grade Elegant Floor Service a C. No customer service. I think the punctuality was good.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elegant Floor Service / Foxclark Acquisitions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys