From quote to install great customer service, very professional and easy to work with. I am very happy with my front door, screen door and replacement window. Excellent work was done. I will be back for another door real soon.
I would not recommend them.
I would recommend the company BUT comment on what our experience was. Again, we are very happy with the work and product but were disappointed that we had so many hiccups along the way. This is also the 10th survey request that I have been sent in the past 3 months. If you don't answer they apparently just keep on sending it.
Every thing was ok for 2 months. After that locking & unlocking became hard. The issue is still there. Waiting for the technician to come and fill. Long waiting time for the service call. Not worth for the price. I can buy a door for a fraction of this cost, may be style won't be great. When you charge too much for a door we expect the quality also, not just the looks.
The workmanship was excellent, however, the sales staff need to be more knowledgeable.
Brock replaced all our 19 windows and a patio door. Everything from the initial meeting at the Brampton showroom to the in-home sales visit from Brian to the installation by Harry and crew was an excellent experience. The staff at the Showroom were knowledgeable and answered all our questions so that when Brian arrived we were already on board. However, Brian was very instrumental in selecting the final exterior colour and the configuration of the windows.Harry and crew replaced all of our 19 windows and a patio door. Harry, Jorge and Giovanni arrived on time, with drop clothes, smiles and with a great attitude. They worked quickly, efficiently and with skill. They accommodated our minor modifications with ease and created a finished product that has already had inquires from our neighbours. Needless to say, we are elated with the entire service team from Brock.
I was overly pleased with the job they did, it was perfect.
The contract was written differently from what we paid. There was a mistake from the salesperson and we had to pay additional money.
I was very satisfied with the windows, they are beautiful, and just fantastic. Also the quality of the installation was great. They look unbelievable on my house, unbelievable.
Excellent Window buying experience and would only deal with Brock in the future!
We are pleased especially with the noise reduction and the heat retention has improved.
Amazing experience ... Matthew was punctual, knowledgeable and a pleasure to deal with ... I would highly recommend Brock Doors and Windows.
Overall the quality of the windows are good. However I would highly recommend that they update their carbon copy way of doing business as this would've fixed the issue that we had. As a window was installed which was never on our original order; and it took a few months to resolve.
They were very sloppy and unprofessional.
They delivered as promised and I am happy with the service.
Was very satisfied with our experience with Brock Doors and Windows from our initial discussions with Steve Morgan through to the completion of the job. The work team were highly effective and ensured as little disruption as possible during the 2 day work effort. They were highly organized and once they completed at the end of each day, you would never know they had been. Cleanup was very well done.
Brock Windows, did what was requested, what was stated on contract without any delay for install. Installers informed us of every step of the install. The installers were professional, detailed and efficient with the install. Would definitely recommend Brock to a friend for door or window install.
They didn't do a good job on the installation, he left the job site and windows dirty.
I would recommend they get better training for their crew and be better prepared for the job. I would also help if they were not in such a rush.
Worth the wait. Although our contract was signed in late summer, our install was first thing in the spring. Everyone I had the pleasure of dealing with at Brock, from sales to admin to installers were all wonderful human beings! On top of this, I am thrilled with quality and end result.
The door is great quality and looks excellent. My fear is that the after-service could be a concern for anyone if something goes wrong. I am not confident to recommend them as a result of this.
The Salesperson convinced us of Purchasing our Front Door which was overdue for replacement. They missed the first promised installation date, but did meet the second. The installation was done by a sub contractor and it appear upon completion that the job was well done, however in the hours after the crew left foam continued to extrude and required extensive clean up. Brock was advised and the made arrangements through the sub contractor to come and review. When he did not show we brought this to the attention of Brock with the additional complaint that the frame was cracking where the storm door was attached. Brock again advised their sub-contract. He called on Tuesday to say he would be by Saturday to review and on the phone indicated the door would have to be replaced again. He was a no show on Saturday and we continue to wait.
My experience with Brock Doors & Windows LTD was very good. I love my windows. They were ordered and installed in a timely manner and the workmanship of the installation crew was exceptional. Thanks to Mike and his crew.
I'm not sure on this item. We used Brock back in the mid-90's when we replaced ALL windows in our Toronto home and then again in early 2000's when we replaced all of our windows when we moved to Ajax. As a loyal customer I felt that my custom was not recognized in our most recent engaged with Brock. There were several commitments made on replacing windows and handles that did not happen.
This is because of all the little things, like I had to keep calling them. You have to call or your contractor has to call all the time. The communication was a little bit of a problem.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brock Doors & Windows LTD. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys