We chose BlueBird to support a Boulder County business. But things didn't go well! The date of "work completed" is actually the date that our agreement was abruptly dropped by the owner of the company. He decided a few days after we sent in the first half payment that he didn't want to do our project after all. When I asked him to explain why he was shutting us down, he couldn't provide a specific reason - just that he had a gut feeling from the beginning that he shouldn't do the job. I asked if we had too many questions, or if we were difficult to work with. I received no clear response. Perhaps he underbid our project and decided to bail out. Or maybe he was annoyed that, after we decided to obtain the building permit ourselves, it was revealed that he didn't have a contractor's license in Louisville - and he didn't want to have to pay for one(?). Just a guess, since he wouldn't explain this abrupt and disruptive response. To add frustration to the situation, he cancelled on us two days after a 40% off special ended with another company, from which we got a lower estimate. But wanting to support a local business, we made a poor decision and chose BlueBird instead. If you value your time and self-worth, I wouldn't recommend using BlueBird.
Recognized Excellence - Nico was very helpful.
They were reliable and left the house and job clean.
Areas Of Satisfaction - They met my over all expectations.
They did very good work.
Additional Comments - They did very good work. I would recommend them to anyone. I was very satisfied.
They are very trustworthy.
Areas For Improvement - It took a while to get the window in but I don't think that was their fault.
Areas Of Satisfaction - I was satisfied with them helping me pick out which window and getting it installed.
Additional Comments - I would use them again.
Recognized Excellence - Sales was low pressure and very helpful. Installation crew did a very professional job.
Areas Of Satisfaction - We are very happy with the installation and the quality of the products.
Additional Comments - I would highly recommend Bluebird to my family and friends.
Recognized Excellence - Ben and John were awesome!
Areas Of Satisfaction - Loved the professionalism
Additional Comments - You guys rock!
Recognized Excellence - All who participated were highly professional.
Professional & Organized - We needed the windows done in a specific order and they were SO accomodating
Areas Of Satisfaction - All around. One of the best contractor experiences I've ever had.
Recognized Excellence - Brian and Chris were both great
Bluebird was wonderful to work with. I love my new windows and sliding glass door. They look great, clean well and I can breath a little easier knowing they have a lifetime warranty. Everyone on the project was friendly and professional.
Did a great job. Love our windows and service. Also most affordable! We can tell the savings for sure since we’ve installed. Definitely would recommend.
I found Chris, Ben and John very friendly and business like to deal with. Travis was the sales person that presented the contract to me, and I felt really excited to have the new windows because of his time he spent with me.
They were very professional, and the technician that came out did a good job.
Areas Of Satisfaction - I was most satisfied with the cleanliness pf the project.
Great door and great service!
Recognized Excellence - Ben Kamark went over and above with his service, helping me track down matching custom trim and when the lock system I had bought did not work initially he came back to reinstall the next one I purchased and was so helpful and generous with his time
Additional Comments - I am very happy with the work that Bluebird Windows did.
Problem Resolution - Our dead bolt was sticking and the staff at BlueBird were more than helpful and accommodating in coming out to fix the problem.
Areas Of Satisfaction - The customer service was great.
Problem Resolution - A window was broken on accident. Bluebird was quick to get the window pane ordered and replaced in a timely fashion.
Recognized Excellence - Harvey did an amazing job installing the windows. I got a very nice compliment from someone who has installed 2,500+ windows. He said that the installer did a phenomenal insall.
Excellent customer service, thorough and precise install with follow up. They made adjustments after the install, so I commend them for being accurate and precise. They gave extended customer care to ensure that the windows operated to my satisfaction. They went above and beyond the call of duty.
Recognized Excellence - I would like to recognize Johnny and Brian Goldberg for their exceptional service.
Areas Of Satisfaction - Literally, they went to Home Depot and bought me a new mini blind so I wouldn't have to install it because I am a single mom. In the install, there were rats that had borrowed nests in the patio furniture, and they patiently waited for me to clean everything up so they had a safe environment to work in. It was a crazy job, and they went through so much crap to do my job well and make sure that I was completely satisfied. They threw down and did everything in their power and more.
Design - I only purchased four windows on the first job. Because of their quality and service, I decided to replace the rest of the windows in my entire house, so they are coming back in two weeks!
Additional Comments - Honest hard working family-owned business, extremely knowledgeable about their products and passionate about their work!
We had a lot of issues with getting the windows in a timely manner and installed in a timely manner. I like supporting local businesses but was not impressed with them. They had a poor customer service when communicating with me. I would have to call them to find out when I should be expecting everything to be done.
Areas Of Satisfaction - My expectations were exceeded with their cleanliness and effectiveness during the installation.
Recognized Excellence - Brian was great!! Showed me the product, no high sales pressure. I am so happy with my windows. Will use Blue Bird Windows & Doors again for my next project.
Areas Of Satisfaction - Very well organized, no "unexpected" surprises or delays
Great products, great people!
Recognized Excellence - Everyone we interacted with! Brian, John, Chris and others!
Areas Of Satisfaction - Great product, wonderful people, satisfied 100%
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BlueBird Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys