I enjoyed my experience with Bluebird. Clear, professional communication throughout. Love the new windows.
Excellent service with a high quality product. I love my new storm door.
I don't often leave negative reviews because I'm conscious that, in any given situation, a lot of complex factors can give rise to satisfaction or dissatisfaction. Unless the service or work was %100 egregiously bad, I try to give the benefit of the doubt and leave it be. So I have not posted any negative reviews for Bluebird. However, since I keep getting this survey request over and over, no matter how many times I ignore and delete it, here goes....
Bluebird should not have accepted the job of installing our window. It's out of scope for what you do. We needed a construction company, and now I know that, and we should have been told that. If we'd just requested you to pop in a couple of overpriced doors or double-hung windows, we might have thought Bluebird was just fine, and this survey would look different. But what we wanted in our sunroom, which has a vaulted ceiling, was the wall of windows often seen in rooms with vaulted ceilings. We were told this wasn't possible, or if it were possible, it would be incredibly expensive and a major construction job. That's right, it was a major construction job, and we should have been directed to contact someone with construction expertise. Instead, after some discussion with the salesman, we settled for a little rectangle window because, we were told, that wouldn't get into the structural beams and require demolition of the wall. They could just create an opening and pop in the window, as one does with an ordinary wall window. Wrong. Cut to...the whole wall completely demolished and restructured for the purpose of installing the little rectangle window that wasn't what we wanted in the first place. Even if, in your greed, you didn't want to pass up this job, you should have sent Nico, or some appropriately knowledgeable person, to consult with us. Had we understood the scope of the demolition this job required, we could have decided either we weren't ready for that, or in fact we are ready to go through with the major construction (that we went through anyway) to have the windows we wanted. Now, after a huge demolition and restructuring, we're stuck with a rather odd-looking rectangular window on the vaulted wall and wondering what to do to make it look better. At least we know who NOT to ask.
A related aside....recently a salesperson from Levitech was here to assess our sunken basement floor. He then recommended we not use his company's services for our situation. We were grateful for his clear assessment and honesty and expressed regret at having wasted his time. He said, no, in fact, he was very happy we had contacted Levitech, as another company, just to get the sale, might have lifted the concrete, which could damage our drywall. He said his company's exceptional reputation was based on maintaining a business ethic of having knowledgeable salespeople who provide clear assessments, and, if necessary, turn down jobs that aren't appropriate. As the salesman was talking, Bob and I had the same thought...he's describing Bluebird Windows and Doors. We're delighted that though Levitech will not be lifted our sunken basement, they will be pouring a new garage floor for us this spring. It's likely we'll be recommending Levitech to our friends.
Love the windows , and the price can’t be beat
Beautiful work. Garage entry door replaced and it looks perfect.
I was very satisfied with BlueBird Windows & Doors.
Recognized Excellence - Our sales Rep was Rob Parker, he was kind, took a non-pressure sales approach & was informative. When I received our estimate I did not feel like I was being taken for granted. It was very reasonable and in-line with our expectations.
Additional Comments - All of the bedrooms in our house are south facing and are always 3-5 degrees different than the rest of the house. We shopped new windows from Champion, Andersen and Pella. When I came across a recommendation for Blue Bird I thought why not one more. We were so impressed with the quality & the pricing was amazing. The communication about our project happened all the way through the process. The Install team was here early and were professional, efficient and cleaned up after themselves. We have had a number projects done in our home and this was far the cleanest anyone left our house. The windows have made such a difference I noticed it right away. I HIGHLY RECOMMEND BlueBird Window & Doors to anyone looking at replacements.
Recognized Excellence - Pedro and his crew were fantastic. Nico was super helpful and noticed a flaw we hadn’t even seen.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Recognized Excellence - Everyone I talked to was extremely professional.
We chose BlueBird to support a Boulder County business. But things didn't go well!
The date of "work completed" is actually the date that our agreement was abruptly dropped by the owner of the company. He decided a few days after we sent in the first half payment that he didn't want to do our project after all. When I asked him to explain why he was shutting us down, he couldn't provide a specific reason - just that he had a gut feeling from the beginning that he shouldn't do the job. I asked if we had too many questions, or if we were difficult to work with. I received no clear response.
Perhaps he underbid our project and decided to bail out. Or maybe he was annoyed that, after we decided to obtain the building permit ourselves, it was revealed that he didn't have a contractor's license in Louisville - and he didn't want to have to pay for one(?). Just a guess, since he wouldn't explain this abrupt and disruptive response.
To add frustration to the situation, he cancelled on us two days after a 40% off special ended with another company, from which we got a lower estimate. But wanting to support a local business, we made a poor decision and chose BlueBird instead.
If you value your time and self-worth, I wouldn't recommend using BlueBird.
Recognized Excellence - Nico was very helpful.
They were reliable and left the house and job clean.
Areas Of Satisfaction - They met my over all expectations.
They did very good work.
Additional Comments - They did very good work. I would recommend them to anyone. I was very satisfied.
They are very trustworthy.
Areas For Improvement - It took a while to get the window in but I don't think that was their fault.
Areas Of Satisfaction - I was satisfied with them helping me pick out which window and getting it installed.
Additional Comments - I would use them again.
Recognized Excellence - Sales was low pressure and very helpful. Installation crew did a very professional job.
Areas Of Satisfaction - We are very happy with the installation and the quality of the products.
Additional Comments - I would highly recommend Bluebird to my family and friends.
Recognized Excellence - Ben and John were awesome!
Areas Of Satisfaction - Loved the professionalism
Additional Comments - You guys rock!
Recognized Excellence - All who participated were highly professional.
Professional & Organized - We needed the windows done in a specific order and they were SO accomodating
Areas Of Satisfaction - All around. One of the best contractor experiences I've ever had.
Recognized Excellence - Brian and Chris were both great
Bluebird was wonderful to work with. I love my new windows and sliding glass door. They look great, clean well and I can breath a little easier knowing they have a lifetime warranty. Everyone on the project was friendly and professional.
Did a great job. Love our windows and service. Also most affordable! We can tell the savings for sure since we’ve installed. Definitely would recommend.
I found Chris, Ben and John very friendly and business like to deal with. Travis was the sales person that presented the contract to me, and I felt really excited to have the new windows because of his time he spent with me.
They were very professional, and the technician that came out did a good job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BlueBird Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys