This is the fourth project Bassett Home Services has completed in our home. We like the way Greg and Beth Bassett run their business.
We have recommended BHS to friends who are undertaking a home renovation. Greg's a great craftsman who is always on site to ensure the satisfactory completion of a project. We have great confidence in BHS and as you will see, they have renovated just about every area of our home to our great satisfaction.
Greg has done several projects for us over the years and each one is perfect. He's and his crew do excellent work.
Quality work and fair price.
Greg and his team, John and Creed, are true professionals who take pride in their excellent work. They are willing to work interactively with the owner to answer any questions, explain steps in the building process, explore options, and obtain owner preferences. They are hard working, meticulous, respectful, and share a good sense of humor.
We were extremely happy with Bassett Home Services through a recent renovation project. The entire process was easy from start to finish (scoping the project all the way through close out and clean up). Not only did the finished project meet our needs, I had to take note on how clean and tidy the crew were throughout the entire build. We have used a good amount of contractors while owning homes, and Bassett was far and away the most professional and cleanest of the bunch. Very likely to recommend to others.
Greg and his crew showed up on time, every day, worked thru obstacles like covid, snow and loss of power, supply chain delays, etc. He is very detailed oriented, yet very laid back and communicates often and regularly. He did a lovely job. Greg was absolutely the best person involved in our project. We will use him again and recommend him highly to anyone with remodeling or renovations.
Work was professional and fast. Workers courteous. A problem discovered after construction was fixed immediately.
This is an amazing company and Greg Bassett is truly an amazing contractor. I do not live locally and Greg and his team have been my contractor for many years. I NEVER hesitate to trust his judgement and quality of his work. He has always come through for me, i.e., quality of work and timeliness of completion.
We have used Bassett Home Services for numerous renovations. And, we will use them again in the future.
It was a five-star renovation from start to finish, I would highly recommend Bassett Home Services.
Recognized Excellence - Greg and John.
Areas For Improvement - They didn't, it was a great project.
Areas Of Satisfaction - Their professionalism, timeliness, attention to detail and responsiveness.
We have already recommended Greg and his team to several people.
I had had at least 3 other people come and look at my project and they did not follow through with an actual estimate. Greg Bassett came when he said he would (on time), gave me a written estimate that same evening, with an offer for a contract. I agreed to the contract; and he sent me a written contract that I could clearly understand which also mapped out a specific payment scheduled. He gave me a start date and we were only one day late starting due to a rain delay. The only other delays were due to city inspection schedules. There was a small ($250) increase in cost. However, he also did an "extra" job for me in building me 2 wooden stands for my rain barrels which elevated them to an appropriate height. He also had a recommendation when we had an issue not related to the construction. And, the subcontractors he worked with for electricity and plumbing were also excellent.
I have now had a 2nd job done with Bassett home services. This job had a change in original planning date and 2 subcontractors because Greg had lost crew members and was working on building his own house at the same time. He still found excellent Workman. The drywall guy was great and on time. The floor guy was a bit challenging but did excellent work and Greg apologized for any inconvenience. I still highly recommend Greg Bassett and Bassett Home Services.
Recognized Excellence - John did good work
Additional Comments - Very pleased overall
Project completed. Still very satisfied with this contractor.
We have used Bassett Home Services for at least 5 hoe renovation projects. They are wonderful to work with, punctual, thorough, professional, and clean. Very high quality work.
Clean & Safe - They were exceptionally considerate of the job site (our master bathroom), and kept it dust free and clean every evening before they left.
Greg and his crew were great. He employs competent, courteous and professional employees. I will definitely use them again and refer them to friends.
They were timely, respectful and had good communication. When a problem arose, they resolved it to my satisfaction within a reasonable timeframe. They also highly valued customer satisfaction with their work.
We have been very happy with Greg and his team. They have been extremely helpful and responsive and have been able to deal with last-minute requests and mistakes made by other contractors on our projects. Highly recommend.
Please use the name Reuben W. Mary W is deceased and unfortunately wasn't able to experience the new renovated bathroom. Staff and owner are incredible and kept the job site neat, tidy and safe. Can't say enough positive comments about Bassett! Best group of guys and workmanship.
We are thoroughly pleased with the process and the three projects ( two bathrooms and kitchen ) completed by Bassett Home Services. The communication, workmanship, caring approach, attention to detail, and finished product have given us the confidence to know we can count on Greg and his crew to meet any home project need in the future.
Expertise - Greg Bassett and his crew bring a broad range of construction skills to each project. The quality we appreciated most about this group was they cared about project as much as we did.
Communication - As mentioned above Bassett Home Services have completed three projects in our home. From the beginning, Greg impressed us with his ability to listen to what we wanted and follow up on every detail. He made recommendations that beautifully enhanced our plans. In addition, Greg sought our level of satisfaction at every step in the process.
Employees & Subcontractors - Greg and his crew are thoroughly professional and courteous. We would add thoughtful to this list. Our kitchen renovation went smoothly and efficiently because this group was also aware of our needs.
Likely To Recommend - Bassett Home services have renovated two bathrooms and our kitchen. Visitors to our home are impressed with the workmanship in each of these projects and ask who the contractor is. We unreservedly recommend Greg Bassett. His work speaks for itself. We are thoroughly pleased with the process and the three projects ( two bathrooms and kitchen ) completed by Bassett Home Services. The communication, workmanship, caring approach, attention to detail, and finished product have given us the confidence to know we can count on Greg and his crew to meet any home project need in the future.
Areas For Improvement - Did not fall short of expectations. One miscommunication was promptly addressed to our satisfaction.
Areas Of Satisfaction - 1) Greg was very prompt in providing a well-defined contract for the project. He provided good suggestions for economizing while maintaining quality. 2) Greg has consistent employees who arrive on time, answer questions patiently, and clean up thoroughly every day before they leave.
Lead Source - received a card from kitchen/bath remodeling center - Reico
Greg Bassett was great to work with and did a wonderful job. I highly recommend him and would definitely hire him again.
Greg and his guys did a very good job. Communication was good, they were always on time, were able to accommodate add ons or small changes during the job, AND they finished job early. I would highly recommend Bassett Home Services, and would hire them again. Thanks.
Areas Of Satisfaction - Good communication, trustworthy, value for cost, on time, and stuck to schedule.
Greg and his crew were great, my dad was sick and in the hospital for much of the work and Greg and his crew worked around my siblings and my schedules and we didn't have to worry about them at all. My dad is home now and so pleased with his new bathrooms!
Areas Of Satisfaction - quality of work and timely fashion of completion of that work
We have used Bassett Home Services for two major renovations in our home and we have been extremely pleased with how they performed. We recommend them highly! Tom Leland
Areas For Improvement - None.
Areas Of Satisfaction - We were pleased with their problem-solving skills, workmanship and communication
I cannot say enough great things about Greg and his crew. WOW- totally professional, responsive immediately, easy to talk to and negotiate through issues, helpful, respectful. This type of service seems hard to come by these days- they all did great work and we are thrilled with the results! They even put in a few additional lights at no extra cost to us- thanks so much for everything Greg and team!
As long time homeowners, we have done significant remodeling projects on older homes. Our most recent project was a total gut and redesign of a second floor bathroom in a house built in 1922. After interviewing five contractors, we decided on Bassett Home Services located in Crozet, VA. The beautiful finished project speaks for itself and as consumers, we recommend Bassett Home Services without hesitation. The level of professionalism could not have been better. Owner Gregory “Greg” Bassett and his assistants Adam and Neil are skilled craftsmen, always on time and always respectful of the homeowners interests. While Bassett Home Services was not the lowest bid we got for the project, the terms and work ethic of this business is far and away the best in the region.
Additional Comments - We carefully reviewed five (5) contractors before deciding to with BHS. We are very pleas with our decision. “Absolute skill and craftsmanship make Bassett Home Services extraordinary”. “Greg uses his creative imagination to find solutions for unseen challenges. Greg’s skills have been honed by years of practical experience, he gets it done and done right”.
We were very satisfied with Bassett Home Services. They were very responsive, listening to our questions about our FIRST major renovation, and explaining the process, step-by-step. I appreciate their willingness to make minor adjustments to my bathroom after my renovation was complete and the crew had already moved on to another home.
Areas Of Satisfaction - We were very pleased with our communication with Bassett Home Services. From the first day of our project, they maintained communication with us through text messaging. Any questions about the project, materials, or change in plans, could be discussed promptly.
Lead Source - Angies List
We were beyond pleased with the quality and cost for the work performed by Bassett Home Services. They are now our "go to contractors" whenever we need any work done. Great job Bassett Home Services!!!!
Areas Of Satisfaction - The quality of work; the quality of materials used; the professionalism of the men working; treated our home like it was theirs.
Additional Comments - Great company. Very, very pleased and highly recommend them.
Absolutely will give the strongest recommendation. Communication excellent, both while onsite and very rapid responses to any email, phone call or text, any day or time.
Likely To Recommend - Absolutely will give the strongest recommendation. Communication excellent, both while onsite and very rapid responses to any email, phone call or text, any day or time.
Areas For Improvement - None, they were excellent in every way.
Areas Of Satisfaction - Quality and speed of work, great judgment in recommending materials, they were a true pleasure to work with. Hope to work with them again.
Lead Source - Angie's List
Areas Of Satisfaction - Timeliness of completing the project.
Trustworthy and professional!
Lead Source - Angie's List
Areas Of Satisfaction - I know that Greg aims to solve a problem completely, not just a temporary fix. And, he provides options and makes sure I'm happy with the approach.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bassett Home Services LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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