We just love our fence. They did an awesome job and were very professional. Prue was very impressed with the way the crew was in there all the time. They did an outstanding job.
They were prompt, accurate, and the whole process went really smoothly.
They did an excellent job.
Overall, I am very happy with the job. I think for the price I paid, I had to be more involved that I should have had to with calls, scheduling, etc. It would also have been nice if the company paid a bit more attention to detail. For example, even in this survey, you used the wrong name. Through the entire project it has been misspelled and pronounced. We have been working on this for months and that detail would have been nice. This is an area where AF can improve just a bit to take their service from Good/Fine (3 stars) to Great (5 stars).
They repaired a large amount of chain link fence my neighbors tree damaged. They also installed several decorative railings on steps in my back area. I am satisfied with all their work.
The two workmen were very, very good. They did a first-class job putting up my fence.
They were prompt and they finished the job in one day. They were easy to work with and delivered exactly what they said they would do.
They never came out to address an issue we had after installation, even after texting and multiple calls.
I would like to recognize the guy who came out to do the measurement (Mark) for his exceptional service. He did an excellent job. He showed up on time. He was very professional and very timely. He was impressive and a nice guy.
Accurate Fence met or exceeded my expectations in terms of working it exactly like the schedule they laid out. They did exactly what they said they would do.
I was, yes.
The guys did an exceptional job!
Accurate Fence was very professional.
The quality of materials was good. The initial workmanship was not. They had a couple of guys who did not feel like they knew what they were doing and had to redo almost the entire installation.
They're difficult to contact to schedule.
They did a great job.
They did a great job installing the fence at my home.
I got really, really bad service from them. I was very excited about getting this done. We signed with them in May of last year and they just finished the fence in March of this year.
We would be hesitant to recommend Accurate Fence because of the process they used. They nailed it up at 8:00 at night using flashlights, which they had to take it all down and start over. The boards were uneven and they built over a stump.
That fence job they did up there in Lawrenceville. As a matter of fact, I've got another friend that needs a deck, I thought about calling them. Basically, I had a friend of mine who’s 87 years old and from India, and so they had a language barrier based on his accent versus us being Americans. And so I called them because their name was on the fence of the next door neighbor. I took a picture and called them, and the guy came out and he told me how much he'd do it for. So I was just like the middle man to make sure the Indian guy got what he needed. So, that's all I did was stand between the company and him to make sure he was satisfied with the job. They sent out two guys. One of their names was Wilma, and those two guys were awesome because I told them what I wanted, and they told me that they had certain rules and regulations with Accurate Fence, and they had to do things a certain way; because if they didn't, they would have to tear it out and redo it. And I told them, ‘I understand that.’ But I am going to tell you this—this man is paying for this job and he has a dog and this is what I need you to do to make him happy. And I've been a carpenter for 35 years, so I told him what I wanted and I showed him how to do it and they said okay and they flew. They were awesome. I love those two guys. I would give them an A+. When they got through the second day, I said, ‘Where are y'all going to work now, you've got another job?’ And he said, ‘No we're waiting on you to get us another one.’
The price was good, and the guys that came to do the work got everything done in one day. They cleaned up after themselves and didn't leave a mess. They put in a wood fence for me, and it still looks good today. I'd give them an A+ across the board. There'd be no reason to rate them down on anything.
There were delays. The estimate was inaccurate. I've had issues with the gate ever since it was installed. It's manually opened right now. The keypad doesn't work. I'm really not happy. During the install, they hit a water line. Then they turned the water faucet off at the road. Then they broke that, and they blamed it on me. It was a $1000 charge, and they wanted me to pay all of it because they said that it wasn't their fault, it was a defective water valve. They were willing to pitch in $150 toward that. My family was out of water for a day and a half. They wanted to stay at a hotel, so I would say it was a disaster. They promised to have lights installed. They were going to say they'll help install lights and never came by to do that. I've called them to see if they can come by and get this electrical issue resolved. They never called me on that. I've called them a couple times on things and they never called back. I relied on this service and they didn't come through for me. I relied on this homeowner's best survey and Accurate Fence is a leader and it was a horrible experience, so I won't recommend them. I feel like I got ripped off, and I was not happy with the service at all. I won't give them anything less than an F. I'm definitely not going to use them again. I'm not happy with the quality of work. It was mediocre work.. Not the way I would do things. Horrible customer service, no follow-up on their part. You spend that kind of money, and they should be calling saying, 'Hey Eric, what can we do? We want to make this right.' Nothing like that. Of course, they deserve a D. There's no other grade. Lawsuit shouldn't be the only justification.
It was absolutely positive. Just the customer service and the feedback on options on what would be best for me to do as a homeowner. I don't remember the type. It was a wooden fence. The fence looks good. I'd rate them an A+. I already recommended them. They already did some work for a friend.
I had some issues, but then they were very responsive. I don't remember the name of the fence. I'd give them an A.
They were timely. They cleaned up their work well and did a good job on the fence. They put in a decorative aluminum fence. It is looking great today. Overall, I’d give them an A.
It was absolutely positive. You had a guy who knew what he was doing. He gave full instructions on what his plan was and how he was doing it. How he leveled the fence that was on a decline and measure all that out was phenomenal. It was dog-eared fencing. The fence is beautiful. I'd give them an A+. I've already recommended them several times.
I'm still waiting for them to come back, because there were some issues I had with my fence and it's been almost a year now. I talked to them a couple of months ago to come back out to take care of my fence, and I still haven't heard anything back. I called them several times and the issue hasn't been resolved yet. It's just that the fencing is real loose, and I've been complaining about it. So I've called them several times and they're supposed to have been sending someone else out, but no one came out yet. They put in the black steel fence. I'll say a B with a slight complaint.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Accurate Fence as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys