Salesperson was knowledgeable and understood our needs
Quality of shutters not what I expected.
This is the second time using 3 Blind Mice and we had another great experience.
The work was quality and on time
Smooth ordering procedure, quality product and installation
After waiting 2 1/2 months order was all wrong I had to wait another month
I don't make recommendations but I will tell people if I've used your service.
Not professional- felt shaming and blaming behavior for the work done- when some thing was not not done correctly, was quick to blame his partner. Not being professional in taking charge of inspection of job done- customer had to point out deficits.
depends on who they are partnering with
It took several months to get my shutters completed correctly. One shutter was installed upside down, another shutter had to be replaced 3 times before it was correct, a pin was not put in one of the shutters. Once the first shutter was installed, it should not have taken 5 months to get the job completed.
Quick response, helpful representative. Delivered before expected. Quick install. A bit pricey (I chose cordless cellular shades) - will see how durable they prove to be.
We were not too happy with our salesperson. She kept asking us what we wanted, never making suggestions that we could consider. We know nothing about shutters and could have used an expert, not someone who just writes down whatever we say. The installation guy that came out told us that what was on the contract was not possible, so we needed to redesign the project. In the meantime, our salesperson was on a vacation to New Zealand, and could not update our contract in a timely manner. We were not happy about the process, but I will say that the installation/measuring guys got everything perfect and the shutters look great.
In short: Unprofessional, wrong/damaged material delivered multiple times, took about a year for transaction to be completed
Took a really long time, and quality was poor. Product should not have been shipped based on high cost and poor quality. Okay product, not thrilled for cost. 2nd shipment was acceptable but value to cost not-in-line.
Purchased shutters through Costco a total mess after order was placed!!!!
We got off to a rocky start with Marcie, but when Annabelle took over the problems were resolved and we are very happy
My husband and I were thrilled with the service we received from 3 blind mice. Richard was so helpful with our selection of window coverings. They look fabulous and exceeded my expectation. David had excellent communication with us and installation was perfect. I will definitely recommend to all our friends!! In the office, Cynthia helped us with our rebate process and was extremely friendly.
This is the third house that 3 Blind Mice has done for us. Love them, the service, the price, and the blinds.
Quality product and service. I will definitely recommend to others.
Great service, quick, friendly and amazing quality blinds. We were able to get our consultation for blinds and have our blinds manufactured and installed super fast! The samples were true to life and Lynne was so helpful with selecting exactly what we needed. They look amazing and the quality is exceptional
It took about 8 weeks from beginning to end, from the estimate, to placing the order, and to have the blinds installed. I'm pleased with the service, results, and installer, all very nice, and the blinds look great.
Great communication and scheduling process.
Three Blind Mice brought our blinds in earlier than was expected, installed them efficiently and quickly.
This was the most efficient process from beginning to end. Every step of the way, I was kept informed of the process from measuring, production to installation. In an era where customer service is so lacking this is so refreshing.