Do no hire this company.
It was a struggle almost from the get go. The problems were almost never ending, on their part. They had a severe lack in communication, with me and with their own personnel. They kept not showing up when scheduled. Their roofing subcontractors damaged my property and left a mess. One of their employees damaged my property and then disappeared off site, without a word. I was constantly fighting to get the work completed in a timely manor. I was made to feel like other jobs were more important because mine was an insurance claim. I didn’t even get to meet my lead contractor until two months in, the day right before work was finally completed. Well, as much as they were going to complete it. As a person already going through the hardships of storm damage and leaks, to then have to deal with all of this, for months, by the people sent to help fix those hardships, was completely unsatisfactory.
They were a pleasure to work with.
1st Class Construction lives up to their name. They were prompt, courteous and competent. They completed the job within an agreed upon schedule. They cleaned up after the job was done and left my property looking as if they were never there. I am extremely satisfied with the results. 1st class all the way.
There were issues with the efficiency of the sequence of the work that was done. Some of it just didn't make any sense.
Outstanding workmanship and professionalism. Every facet of the entire event was 100% of the way it should be.
We are very pleased with the service and quality of work done by 1st Class Construction, Inc. I will definitely consider them for any future remodel or repair work that we need.
Everything was good except for the time it took them to finish everything. I only had a little bit of damage. They only had to replace my cabinets, microwave and counter top. It took about a month, or over a month. The time they took to get in and get my stuff done was not good. The time it took them to order the cabinets was ridiculous and they blamed it on the company that made the cabinets. I bought my own microwave and countertop from Lowe's because they didn't have it with them when they came. It took five weeks to get a set of cabinets made, which does not make any sense. I chewed one guy out really bad and he admitted he had dropped the ball. I just wished they would have painted over the black spots instead of replacing the cabinets entirely.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 1st Class Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys