Ask questions and get answers from experienced industry professionals
Sorry you are having problems with a relatively new window. I think more information is needed in order to provide you a valid answer that would actually help you remedy your problem.
Here are some questions that come into play:
Linda, feel free to contact me at 770-217-1229 and I'll be happy to help you resolve this so you can enjoy your window like you once did.
U.S. Windows & Exteriors
Yep, looks like the seal has failed on your 1/2 circle top window, as well as the grids having collapsed. Easiest and most cost effective way for you handle this is to find a glass replacement company/someone to replace the insulated glass unit, aka IG UNIT.
This would entail NOT removing the window frame itself, which can be way more involved, especially if this window is mulled (industry term for attached) to a window unit below it, which is usually the case. The replacement of the IG unit by itself will save you a big chunk vs the entire window. Looks like it is about 48" wide, just make sure they get the new grids to align with the window below, if there is one.
Are you a building professional?
Why not answer these questions like a pro?Sign up free