Original order was wrong (5 of 6 windows ordered)l. Salesman could not provide copy of order ; he said “trouble” with IPad. I called several times to fix order. Salesman never responded. Window measurement technician had order for 6 windows. Window proposal from previous year (sliding door install) shows quote air “all” windows. Emailed Bart Beard at WN about this and error in billing amount (sent copy of bill). Mr. Beard said he saw no mention if 6 windows on proposal (what I tried to correct). He saw no issue on ebullient error.
I am without the last window ordered. I am obtaining help on this situation. WN owes me the 6th window and billing error. In addition, salesman took my $500 off certificate from previous order but did not list it on the first order. He failed to tell me about other discounts (50%off; senior citizen; buy two get 1 free). Either that latest discount, it would have covered window #6.

I like the window design itself, and the fact that it is keeping my area near that window warmer because it’s keeping out cold air getting through

My in-laws referred us as they had a good experience with you guys and we liked how their windows looked. Our experience with the sales guy who came to our house was ok. He didn’t have examples to show me or color examples which I was disappointed but since I liked how my in laws windows looked - we went with you guys without getting any other quotes (which looking back I highly regret). I was under the impression we were getting frame out windows (full window replacement) by what I described to the sales guy what I wanted and by him giving us no options on different types of windows, leaving me to believe full frame out windows was what we were getting as he said “they will look exactly the same as what I have but in white” (as we were going with white windows).

He then stated the guy who will come to measure the windows would bring me color examples to be sure on my choice for exterior color. But of course the measurement guy did not have samples when he came.

Then came our install day. I was shocked to see that the windows were not at all what I had expected. The thickness added basically looks like double trim on the interior, not at all similar to my previous windows. And the exterior looks off as well. My actual light coming through the windows has decreased drastically. And I find myself brainstorming how I can hide these windows as I hate the way they look and are not what we wanted or were described to us by our sales guy.

We reached out wondering if the windows were just installed incorrectly. Someone else came out and he did state that they are installed correctly for this type of window making it obvious we were sold the wrong type of window. But even he agreed that our kitchen window that looks the worst definitely needed replaced. He stated that’s all he had control over and would send our issues to the “higher ups”. He stated that my kitchen window which he remeasured will be a full frame out replacement window (which is what we wanted to begin with). When he came to remeasure my window he suggested/gave the option of adding thicker trim around all of our windows to help “hide” the added thickness from these being retrofitted windows and not the kind we wanted. While I appreciated his efforts in trying to help make these windows look better that is not going to help this situation. A few weeks went by and we didn’t hear any more news. I called him on Monday, May 11, and he said someone should have reached out by now and he would remind them. After reaching out yet another time I received a call from Phil on 5/22/26. I returned his call and he stated that he will have to bring this issue to another “higher up”. I waited over a week 1/2 then called again, no answer.. sent a text… no response. I then reached back out to Mike, who stated he would get someone to contact me ASAP…. crickets.

I am very frustrated as we were referred to you guys because we were happy with how my in-laws windows looked and ours look nothing like theirs. I’m not sure why our sales guy gave us no options and presented our new windows would look the same as before (with being white)… when instead the whole look and vibe of my home has changed. As you know full frame out compared to retrofitted windows has a drastic impact on the interior design of a home.

Overall I feel like we were scammed. Very unprofessional company to keep saying they will take my concerns to the “higher ups” yet it’s been months and I have no resolution. Completely unacceptable.

Customer service is terrible with response time

Wrong color, unsatisfactory unstall, ans they didn't even clean them before they left.

WN kept me up to date through the entire process.

Honestly it’s the lack of communication. I’m still missing my screens and have reached out multiple times to see when I was getting them and we had talked about compensation and yet there’s no communication. I’ve had my loan started for 2 months and still don’t have my screens. I’ve tried calling Phil to see when there’s resolution and no answers or return calls or emails. I will be reopening the BBB complaint.

Professional installers and walk through the quote. Windows good quality. Fast installation.

on time to the job friendly good work. clean up before they left.

Very professional and timely service with the installation.

They came on a Saturday morning. And worked and got it done before 1 pm

The installers were excellent.

Quick and friendly.

Everyone was easy to talk to they explain everything

The workers were very organized and polite.

They had excellent customer service since day one.

Times kept changing

They provided excellent service.

Liked how starting agent Bryan spent enormous amount of time helping us to choose window.

Experienced installers. Excellent products.

Their courteous service was second to none. The installers arrived when they said they would. We absolutely love our new windows!! No more cold air coming in. Thank you Window Nation!!!

They did a good job.

So far I cannot recommend Window National. They have not replaced or scheduled to replace a window they installed that doesn’t seal properly. They did call to tell me they were going to call me to schedule it…about three weeks ago. Meanwhile it’s freezing outside and I can feel the cold air coming through.

All good

We definitely will be referring friends once we hear of one talking about a project. we have absolutely no regrets or

complaints about Windows Nations!

So far so good with the new windows. I would likely recommend.

The windows showed up on the dates estimated. The interval to the install date wss brief. The installation crew was professional & courteous. They left very little mess.
The first windy days there were no interior cold drafts from the windows. Yay!

The quality is great and the installation was quick and smooth. The sales tactics are a bit unfortunate because they tell you they will only honor the sale price they quote while they are with you in your home. That feels very pressured. Their product is good but the sales tactics make you feel they don’t want you to compare them to other companies without being penalized by a hefty price increase.

From the beginning to the end they did everything the way they said they would and cleaned up the job sight.

They are beautiful!

Great service and product

very friendly and efficient

Great experience from start to finish. Window Nation was recommended from a previous customer.

The workers arrived on time and allowed me to ask questions. They finished the job in 3 hours, and the windows give my house a brighter look. When the snow and cold weather came through earlier this week, there were no cold drafts coming through the windows. Hooray!

High quality windows, they look great and make the house look so much better!

Installers were on time, courteous, and did excellent work!

The service was great. I really appreciated everything.

Price point and quality of windows.

I'm satisfied w/ all service they provide from sales rep ,scheduling and updating me on status of my order /installation

Price, quality

I had a wonderful experience not only with the sales representative but the installers as well.

They did some work good, but some of the work was not all that great.

Absolutely!!!

They have a great product and they back up their products.

I think there are other companies just as good for way less.

I would recommend to anyone in the market or need of windows

6 to 8 weeks promised installation took 4 months

Great organization! Measurement was easy, install was timely and polite

Window Nation delivered everything they said they would. First, we checked with several window companies and felt our best price came from Window Nation. We felt the quality of the windows is very good. They kept us informed about the windows arrival which came when they said. They sent a guy who measured all the windows and went over the final order with us. They took great measures to make sure everything was right. The installation team was scheduled and arrived on time. They were courteous and respectful of our home. They were very organized and professional completing the job the same day. Following the completion of the job we were contacted by installation and our sales person to see if we had any concerns. Window Nation did a great job for us and I would highly recommend them to anyone looking to replace windows.

Excellent service along with speed of service. Very happy with end result.

Looks great and the installation team did a great job!