During installation, one of the window stoppers was broken. Worker said they would come out to replace. Never did. I called to get it replaced. Of course their response is much slower than when I signed up for the initial purpose.

Still waiting for my replacement screens

Deal is not buy so many get so many free. Very misleading. Just cut overinflated price in half to look like it. Window frames and house siding not rebuild like promised. Would not recommend!

long wait, not all windows came in corret and had to wait longer to complete job

The staff are polite and efficient.

Great customer service from initail encounter to final communication.

The back door is hard to lock, the screen door does not stay on track, and the window does not work well (locking mechanism to keep window open, one side falls out). I could not be more disappointed with the product.

I have had no follow up from my sales rep after he sold me the windows. No follow up from window nation wondering how everything is going with the windows. Some of the windows are very difficult to shut.

Since the first consultation, to the measurements and installation.Experience was unique and pleasant.

I have been requesting a fix on a window unit for over a month or more and no one has come to asses the repair. These were newly installed windows and one doesnt close properly.

I would not recommend using any window replacement company in the middle of the winter. We had 23 windows out in a very short day. Nonetheless, the Window Nation people did a good job.

I had a broken window installed and it still isn’t fixed. It has been several months.

After the initial meeting with the installation consultant the post customer service agents and installation managers are not supportive and do not respond.

I could not set up an in person appt because my husband was not interested in the process. These decisions are made by me and he is quite happy not to be involved. All done by email which did not provide the opportunity to review choices. Most likely would not have chosen those installed except for crank style - they are the aesthetically pleasing. Others do not extend all the way up leaving small viewing area. Too much framing rather than window

Everything, they were Very Friendly, professional. And got my windows done in a short time.

The worst communication I’ve ever had. Hard to get anyone on the phone, scheduling is terrible and they act shocked when I can’t say if I’m free for an entire day 3 weeks out without a time window. Measurement tech came wrong day and had an attitude with me for not being there. Trying to have an issue from install fixed has been a terrible experience. I would’ve had two other exterior doors replaced with this company but will not go through this misery again.

All appts were on time and install was smooth

I was very satisfied with how we were treated from at the beginning to the very end of the installation.

I would still recommend Window Nation to friends but do feel there needs to be improvement with contacting the company with questions or problems. And with returning messages to your clients.

They were clean and efficient. The windows look nice.

Process was fast!

Great experience from A to Z! Love my windows!

You made it extremely difficult to proceed with the paperwork. You had great difficulty coordinating with the HOA, which took many, many phone calls to rectify.

Professional, courteous. Left my home spotless of debris. I’d call them again. And have referred the company to friends.

The job was done exactly when promised. The crew was friendly and competent. They cleaned up after themselves. It was really painless!