All appts were on time and install was smooth

I was very satisfied with how we were treated from at the beginning to the very end of the installation.

I would still recommend Window Nation to friends but do feel there needs to be improvement with contacting the company with questions or problems. And with returning messages to your clients.

They were clean and efficient. The windows look nice.

Process was fast!

Great experience from A to Z! Love my windows!

You made it extremely difficult to proceed with the paperwork. You had great difficulty coordinating with the HOA, which took many, many phone calls to rectify.

Professional, courteous. Left my home spotless of debris. I’d call them again. And have referred the company to friends.

Improperly putting back on the window trim on some windows.

Wife very happy

Window techs have been out 3 times to repair issues and still need to come a fourth time to redo 6 out of 10 windows

My first project of all windows and doors was great had no complaint until after the job was done and I ordered a storm/ screen door for my new back door. I didnt realize a screen door did not come with it. It took me several text messages and phone calls to finally get an answer, and several more to get a contract. I had several questions on the contract and sent a text with my concerns and never recieved an answer. This is forcing me to go elsewhere for my door.

I booked appointment on a Friday so most of work would be done while my autistic daughter was at a program . Took weeks to get appointment. Scheduled 8-10 to be at house, called 9 times before customer services emails finally reached someone in Hartford. They called at 10:46 and told me they were at a service call and it would be another 45 before they got to warehouse that is an hour away and calculating with no traffic would be there by 1:00ish. This was my only day off . I let loose and told them in no way am I going to put my daughter thru noise and banging for hours after she is home. I told them that is an inconvenience. Amy said, my Autistic child being around that is not an inconvenience, she then compared her to a crew that dropped her water heater on the stairs and that’s an inconvenience. I was totally insulted by her autistic remark and comparison, she should be ashamed but instead she threatened to cancel my order and told me I will be charged for canceling due to their service call at my scheduled time and said she will cancel my order and bill me the 16,400 dollar cancellation fee and drop my windows and door in my front yard !!!!!
Please post this for Austistc families around the world , I’m sure their response would be insulted too

Seamless process. Decent financing with Goodleap. 2 Ukrainian guys put the window in. Sad my window treatment did not fit after though. Some plaster chipped around frame, a crack line but otherwise the windows is in looks good and slight privacy tint I like, didn't take all day. Satisfied

Due to the inconsistency of my product orders, already having to have two new windows replaced and still waiting for proper hardware to come in I will be hesitant to recommend. The reps have been nice to speak with, understanding and informative. The installers have been punctual ,clean, hard working , friendly, and knowledgeable.

I am still recovering from the trauma of the installation experience

Door is great. Good customer service.

I wish the salesman had told us that the new window would have a smaller interior dimension. We were unable to fit any any type air conditioners into the space.

Window nation needs to stay in touch directly with the customer til the final inspection. If there is any issues they need to advocate for their customer til the end.

install team was extremely messy and left lots of glass on my property on the inside and outside

I liked everything you go in my living room now oh my God, quiet cool unbelievable the windows the difference they made and the guys who put them in hard Workers that’s all. I gotta say it was raining out and they kept working.

Still don't have a screen for one of the main windows in my son's room his window was the reason why we decided to get all windows done. And unfortunately, when the windows were put in that day, his one window that had the issue from previous still doesn't have a screen. If we come to complete a job, I would think you have all the equipment and all screens for the windows. Yes, it's only one window, but it's the principal.

Very polite- clean and timely installers

From the salesperson to the rest of the people, they were great. They did a great job explaining the process and what was convenient for us. Will highly recommend the company

Installed wrong sliding door, mistakes happen so not the end of the world. They offered to install the correct door for free, it was ordered, installation was set for last month. Got canceled because of the snow, total understandable for safety. They moved the install date to today. Showed up just to measure and order another door.... even though I have an email stating the other door was shipping from the factory 1/28