The color hardware ordered was not what the windows came with. I have reported this but received no contact from anyone. One window in the bathroom has a broken frame which was noted by the installers, but I have received no contact from anyone about replacing it. Overall, the communication has been poor.
The quality of the windows are beautiful and wonderful to use. I find the house much more quiet given the three panes.
The only good part so far of this purchase and installation was the initial salesman. Then shortly after our order, he was either let go or left the company.