Overall very good service:
Good initial sales but later it was not.
They did a good job.
Went to a home improvement show and Mario was the only person who would help me out of all the window vendors booth I visited.
Windows Hawaii was very efficient. They did everything in the amount of time they said they would. We really like the windows.
I am happy with the service and the product.
Great quality windows, excessive time from order to receipt.
It took way to long to deliver the windows. They hardly communicated to set up a schedule for the installation.
I totally enjoyed the whole experience. Palani our salesman was very thorough going over every window and placement in our home and giving his recommendations. The scheduler Amanda was very helpful, gracious and accommodating to us as I had to move our install date a few times due to the Covid 19 considerations. The install was FANTASTIC; Rayden was incredible and neat, cleaned up each day and was the last to leave the job and the site very clean as was Johnre. These guys were absolutely Terrific. I even had a follow up to a window blemish and the employee John Lum saw a partially torn screen and he replaced it right then and there... You all did a really FANTASTIC JOB! I am totally happy with the whole process from start to finish and even the follow up. Great Job by all; we are a totally satisfied family.
I already made a recommendation to a friend.
I have used them a couple of times and I have always been happy with the job they have done.
Good communication regarding scheduling & problems addressed promptly. Very satisfied.
Great company. They are professional and did a great job.
The sales representative was helpful in my selection of Celect siding. However, the installation of the siding was horrible. Windows have been very good, I would discourage siding after our experience.
I am very satisfied with the result.
We are already recommending them to family and friends who ask about our windows.
The product is exceptionally good! The salesperson and follow-up, not so much.
Lack of workmanship and organization.
I received poor communication from Windows Hawaii.
I strongly recommend them. They were very good.
I was pleased with the work that they did. It was the installation and also the product itself.
They were very professional. They did an excellent job. I was really pleased.
Beautiful, clean, well-designed windows. Installers were on-time and very professional. When I didn’t like the direction one of the windows opened, windows Hawai’i offered to remake and re-install a new window for free.
Communication with company was poor. Took many months to receive windows. No one kept in touch with me. I had to initiate all communication.
I was just satisfied with the whole installation of the windows. Everyone was very courteous, and they did a very good job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Windows Hawaii as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys