Bill the sales person was great. As was Kendric & Ike, installers

call

I sent you the below email yesterday. Please acknowledge receipt. Marcus never contacted me today as he promised to do.

This is the email I sent.
Heaven,

I am writing to you about the garage floor coating install process for our house in Bryans Road, MD. The entire process was an absolute disaster. Two times this week, people showed up to our house with no notice, or only 20 minutes notice and we had no clue that they were coming either day. But to top it all off, no one showed up on the day that they were supposed to, Thursday, July 17th. As your email outlines below. I had taken a vacation from work that day, so I lost an entire day's salary for absolutely nothing. I want to be reimbursed for that day. The flyer that the salesman gave us has the sub-heading "Providing a premium product with world-class service." We did not even receive acceptable service. Also in the same flyer, the buyer is warned that "Rescheduling install dates within a week of current install date comes with processing fees. Please reschedule more than a week out whenever possible." Apparently

We also have a few problems with the actual install. Pics are attached of some product that was spilled in our driveway and must be cleaned up and a pic of the install product spilled on the side of the garage. I have contacted Marcus about this, but want to make sure that someone else is aware. Also, I never heard back from his supervisor on Friday, either. Someone has to come back out and clean up that mess.

Lastly, when I tried to put the garage door down for the first time since the install, it would not work. I chased down the problem and found that the installers ripped out a wire on the garage door system. Either have someone come out to fix the door or I'll call the garage door company and you can reimburse me for this expense. Marcus is not aware of this problem.

It's so unfortunate that we had all of these problems that took all of our attention away from just being able to enjoy the new garage floor coating.

Hopefully your company does something to make this right. Feel free to call me at 716-244-3544.

Really impressed with the transformational quality of the renovation!

Installers were FANTASTIC! On time, professional, courteous, and very knowledgeable!!

They arrived at the stated time and left us with a beautiful floor

The professionalism, fast install, cleanliness of installer.

When the project was started, it couldn't be finished inthe same day. I had to call to find out what was going on. The young lady was a bit rude. I don't think I should have had to call you to finish the project. I should a date to finish.

I like the quality of your work and the sales rep, Lydia, who provided outstanding service. I also thought Mark, the installer, was OIUTSTANDING

I have an issue due to the installation of the flooring. I have called customer service since May 19th at least 10 times. On June 22 Mr Marcus was schedule to come and he did not show up or called. Did not respond to my text message and though I have continued to call, they have not responded or resolve my issue. VERY DISSAPONTED!

The install crew was friendly and efficient and the work appears good

From start to finish it was a very positive experience.

The installation is beautiful and installed professionally by Anthony and his assistant Dominique

Ended up having 2 crews on 2 different days...both teams were great. 1st crew did super job preparing the garage floor...but rain made it bad for doing the coating. The scheduling office worked some magic to fit in the coating work later the same week. They did what they could to get it done quickly because I had to rent temporary storage for my garage stuff...every day was more to pay. Final work/product is outstanding!!! Very happy.

Quick and thorough.

We are so pleased at how our garage turned out. The floors, wall slats and cabinets are all beautiful and professionally installed!

Great product, sales guy was efficient and installers were pretty good.

Very happy with garage floor epoxy job, start to finish! Highly recommend Renuity.

Product is better than expected. Very nice finish and added value to my home.

Best customer service and best quality products!

Nice job by a wonderful crew.

They made floor look like a $M

We've already made several highly positive comments regarding our overall experience with the Renuity team.

Every thing went smoothly from the signing of the contract to the installation. We are very pleased.

Beautiful project, The quality of the materials is outstanding and the design is very well executed. I’m in love with my closet!
Sales and installation personnel were very helpful, knowledgeable and professional.