As with any construction project of magnitude there are inevitably bumps in the road and issues that are not initially planned on with the onset of a job. This surely happened in my case, but at the end of the day, I must complement Venture Construction for standing behind their word and going above and beyond to satisfy us, remedying issues caused by others.
Areas For Improvement - They fulfilled all of my expectations.
Areas Of Satisfaction - I was most satisfied with the professionalism of the first person that came over, who took care of the billings and scheduling.
They worked with us very well to get it taken care of.
We relied upon the services of Venture and are pleased with the entire process and the results of their work. We have no issues outstanding and feel they are a good contractor employing good work on the project. I feel safe in recommending them based on the complex roof and issues that came up. They are very good about communications with you even if the news is bad. They are receptive to your pointing out issues and worked on the problems until corrected.
Neysa Nordstrom was very professional and knowledgeable. She gave quick responses to my inquires and made the whole project better. I would say that because of her everything was exemplary.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Venture Construction Group of Florida as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys