Types of work

Types of work - They installed a sliding patio door and a storm door for me.

Respectful

Respectful - They were very good.

Additional Comments

Additional Comments - We were very pleased with their work and products.

Types of work

Types of work - They installed windows and doors for me.

Recognized Excellence

Recognized Excellence - I would like to recognize Erick. The installation was amazing.

Referral

Referral - I just referred my neighbors.

Additional Comments

Additional Comments - It was a pleasant experience. The work was satisfying, and I am amazed at the outcome and how it improved our rooms.

We needed to replace our front door. The team discussed our options, and made the selection process so easy. They scheduled the measurements the following week, and we had our door installed flawlessly a few weeks later. We couldn't be more pleased with the entire process and absolutely love our new door.

The project process started out good in the beginning, but it appeared that too many folks were involved afterward including the installation crew.

They were excellent!

Types of work

Types of work - My project was carpet installation.

Problem Resolution

Problem Resolution - There were no problems.

Recognized Excellence

Recognized Excellence - The lady in the store was excellent. She made sure I knew what I needed to have and the amount of money we would spend. She is a very good employee!

We had them do work at our home and it was not good quality workmanship. We called in, and they sent the installer to check the quality, and they made it worse.

Types of work

Types of work - They installed carpet for me.

Problem Resolution

Problem Resolution - We did not have any problems.

Referral

Referral - At this time I do not have any projects, but in the future I may.

Additional Comments

Additional Comments - They provided a prompt service and a quality job.

Quality Of Materials

Quality Of Materials - Quality of the door is better than expected. Our door was a bit asked and the installer did an excellent job of installing the door for it to work properly We love the new door.

The quoting process was not pressure filled. I was given ample time to review the quote before having to make a decision.
I was kept informed of the delivery schedule.
Installation was hassle free. Technicians showed up when scheduled, worked around my household activities, and left the house as clean as it was when they arrived. They were very informative with respect to the window features and answered my numerous questions.

Types of work

Types of work - Door replacement

Value

Value - We comparison shopped with 7 other companies and Tom Adams offered us the best quality and service for the cost. We are very pleased with choosing them.

Work Done Right

Work Done Right - Excellent work!

Sales Knowledge

Sales Knowledge - Sales representatives was able to answer all our questions, demonstrating knowledge of materials and history of doors.

The Sales Associates are highly knowledgeable on the product options. They also provided an array of financing options. The installation Team was extremely professional and experienced. My house had settled and had some odd angles. They were not a problem. They left everything as clean as when they arrived. The doors were installed during an extreme heat wave. The temperature change was unbelievably noticeable as soon as the doors or windows were opened! I am so happy with my purchase and highly recommend Tom Adams!

Types of work

Types of work - I had 2 doors & 2 storm/screen doors installed. Then I liked them so much I purchased the replacement of my other 2 doors, storm/screen doors and 2 casement windows.

Clean

Clean - They wore paper shoe coverings & laid down quilts to protect my floors.

Communication

Communication - I had a warranty issue and a request to change 2 of my door handles on 2 of my doors so I only need one set of keys for the doors. My request was addressed. The order was placed and the installation scheduled. The communication was excellent.

Quality Of Materials

Quality Of Materials - The doors provided a tight seal & noticeably kept the extreme heat out. I love the way the screen door slides down for an easy transition to let in the breeze. Top quality.

Quality Of Workmanship

Quality Of Workmanship - They were highly professional, clean and efficient. The best.

Problem Resolution

Problem Resolution - One of the storm door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully.

Value

Value - The price was expensive for me but less than their competitor. The quality of the doors and windows was excellent. The quality of the install was exceptional. and the doors and the windows are wonderful.

Work Done Right

Work Done Right - The doors and windows were installed expertly. I changed the style of door handle as I liked the 2nd set of door handles better than the 1st set. The installation was perfect it was my preference that initiated the change order for the door handles and locks so one set of keys would address the entry.

Sales Knowledge

Sales Knowledge - They walked me through the options, the requirements before the install and helped arrange financing which I couldn’t have done otherwise. I thought I could only afford one door without the screen door. I ended up getting all four doors and screen Charlotte/storm doors replaced, plus 2 casement windows. I couldn’t be happier!

Recognized Excellence

Recognized Excellence - I had 2 sales associates. The 1st order of 2 doors & storm doors purchased was John McGinty. He helped me to see the options & get financing.The 2nd set of doors and 2 casement windows ordered was Pat Maloney. He actually came out to the house. I had more questions on my 2nd order! Pat Maloney listened and explained how everything worked & what my options were. He was terrific. His expertise was so valuable.

Referral

Referral - I’ve already shown 2 of my neighbors, mentioned it to my boss & everyone who visits.

Additional Comments

Additional Comments - I would recommend shatterproof glass on the storm/screen door as one of the screen door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully. They scheduled the fix almost immediately.

Great response from sales team and BY FAR the most competitive pricing! We are very happy with our windows and feel like we got a great value! The installer and his son were outstanding and we highly recommend Tom Adams to anyone seeking replacement or new windows!

Sales Knowledge

Sales Knowledge - Outstanding!

Recognized Excellence

Recognized Excellence - Ken

Types of work

Types of work - The did my carpet.

Quality Of Workmanship

Quality Of Workmanship - I was very happy overall. They did a good job!

Tom Adams Windows and Carpet have excellent service, quick service, and they follow through. I am very pleased.

Recognized Excellence

Recognized Excellence - I want to recognize John Swares, my sales representative, and Mike, I believe that is his name, who organized the date, for their exceptional service.

Types of work

Types of work - This project was for carpet, and I ordered doors, so those will be coming in.

Recognized Excellence

Recognized Excellence - Craig was an awesome sales guy.

I dealt with them on a personal and professional level, and they have been very professional.

Recognized Excellence

Recognized Excellence - Craig Watson, provided exceptional services.

They are very professional in their dealings and upfront with all information.

Recognized Excellence

Recognized Excellence - I would like to recognize Craig Watson. Over 50 years ago when I purchased my house, Tom Adams did work in my house then. That is why is used them again. I trust them implicitly.

Recognized Excellence

Recognized Excellence - I would like to recognize our salesman, Craig. He was very helpful with picking out both doors. He helped us with computer generated images so we could see what they would like on our house. It helped us choose the right color. We might have gone with a different color without those images, so that was very helpful.

Additional Comments

Additional Comments - The installers were really good. They definitely knew what they were doing, and everything came out really well.

Recognized Excellence

Recognized Excellence - Everyone was extremely helpful - from the salesman on the showroom floor to the gals in the office scheduling and the guys who installed. Very attentive and answered all our questions and concerns.

Additional Comments

Additional Comments - Our sales person Tom McGinty was fantastic. Also the main foreman/ worker who was here every day and spoke to me was fantastic. I’m sorry that I forget his name.

Have used their products/services for over 20 years. They always provide excellent service

Excellent workmanship and customer service.

Recognized Excellence

Recognized Excellence - From the start, Mike Mooney helped us find the doors that look great on our house and exceeded our expectations. Mike was very patient to guide us through the sometimes overwhelming selection of doors and was easily accessible when we made revisions to our original selections. The whole time we never felt rushed or pressured to use Tom Adams. The door installers, Vinny and Steve, were incredibly skilled and had to be the best contractors I have ever encountered. Really, the door installation was flawless.

Additional Comments

Additional Comments - I recently had Tom Adams install house entry doors. This is the second time we have used this company. For the first installation we had windows replaced throughout my house. Now I’m convinced they are always striving to be the best. The customer service and quality craftsmanship always amazes me.

Problem Resolution

Problem Resolution - I didn't have any problems.

Wonderful customer service! Responsive to messages and stand by their products and workmanship!

Sales Knowledge

Sales Knowledge - BobbiJo was phenomenal!