Recognized Excellence - I don't know the guy's name who installed my stair runner, but he did a wonderful job! Also, the salesman I worked with was great.
Additional Comments - Thanks for exceptional service!
Recognized Excellence - Matt Boyce, my salesperson, provided exceptional service.
Additional Comments - We had such a good experience that we just bought windows from Tom Adams Windows and Carpet in the last 2 weeks.
Good contractor and sales personnel
Clean - Great job, went above and beyond
Recognized Excellence - PATRICK THE SALES PERSON IS EXCELLENT AND WE HAD THE SAME INSTALLERS 3 TIMES FOR 3 DIFFERNT JOBS. pOLITE PROFESSIONAL HIGHLY RECOMMEND!
Additional Comments - They were here when they said they were going to be, and they did a nice job.
The installation was rushed and the finish work was poor. Several of the windows have issues. Caulking on the exterior of many of the windows was incomplete. I reported all our issues to the local salesperson we dealt with and she was not happy. However we got no follow up from her. We did hear from the Sales Manager at their headquaters.
Recognized Excellence - The installers were very good and effective and the salesman did an excellent job making sure what we needed and wanted.
Additional Comments - They did an excellent job and we are very happy with them. They helped us with another opinion with the painting.
Prior project experience has been very good, but this one has been less than satisfactory
I was very happy.
Problem Resolution - The representative worked very hard and diligently to solve the problem with our newly installed door
Recognized Excellence - The representative who came out this week to troubleshoot and correct the original problem
Additional Comments - They were very professional. They are convenient and local.
Referral - I already talked to them about coming back next year to install windows.
Additional Comments - They were professional, courteous and good people all around.
I have used Tom Adams for 2 properties and they are outstanding
They installed only half the windows in my house, but I would use them again for the other half!
Recognized Excellence - I would like to recognize the salesman and the crew leader for their exceptional service. The salesperson was very knowledgeable and communicated well. I was very satisfied with him. The crew leader did a good job. The project went by quickly, they cleaned up, and he answered all my questions.
They have great service and great products!
Recognized Excellence - I would like to recognize John Ginty for his exceptional service.
Additional Comments - Everything was great, I have no issues with the service that we used.
From salesman to installers i was extremely pleased with the professional and courteous service. Will definitely recommend Tom Adams to others.
Recognized Excellence - My salesperson Michael and the two installers whose names escape me.
Efficient and professional
Recognized Excellence - Robert Barufkin and the lead installer Gerald
Additional Comments - Very Professional company, work was great and i recommend them to all I know...
Recognized Excellence - The two installers were great!
Recognized Excellence - The entire install crew was absolutely amazing
Recognized Excellence - The whole team was great.
Recognized Excellence - I would like to recognize Craig Watson.
I have been telling neighbors and friends about my experience with Tom Adams Windows and Carpert. Hopefully, you will at least get an inquiry from this.
Recognized Excellence - Everyone I dealt with was very professional, especially the salesman, John Ginty. I would also like to point out the installers Bernard Sr and Bernard Jr were not only professionals but were especially caring and courteous towards my concerns regarding my cat getting out of the house. They left my home, both inside and out, very clean.
Additional Comments - This window buying experience was easier than I expected. There was no hassle, never felt pressured to buy and I enjoyed working with all involved. Thank you.
quality workmanship, friendly techs and have recommended your company. (son)
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tom Adams Windows and Carpet as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys