Very knowledgeable and respectful team. Great value.
Quality Of Materials - I would rate the quality of the materials at 6 stars if I could.
I would offer them a 10-star rating if I could. They did a good job. They were great!
Difficulty in getting the door properly installed
Neighbor out walking, admired the work done on windows and doors. Said she was interested in new windows and I gave her Bobby Jo’s card. Told her I was pleased with everything.
The windows were not as expected. The window in the dining room had no handle to up it and due to the very small wood frame work on the window it was very hard to find a handle. Also the framework around the window is very small and doesn’t match the other windows in the room. Also it was very hard to speak to the installers, they didn’t speak English, I believe it was Russian, so they didn’t understand me. Very frustrating
I would gladly recommend Tom Adams to anyone.
Recognized Excellence - I would like to recognize the salesperson for their exceptional service.
Additional Comments - Their process is very good. How they set things up and do things was pretty effective.
They have been accommodating about coming out to make repairs. They did a good job in my floors.
Recognized Excellence - I would like to recognize the lady who was my salesperson.
I was a little unhappy. Windows were good. The installation was ok. Not what I thought. They installed the windows from the inside, not the outside. I lost a couple of inches on my sill.
The service was excellent. I already recommended them to several people because the installation was excellent, they were highly professional, and the business agreement for the financing was very helpful.
Types of work - They did two doors. They did an interior door and a storm door.
Recognized Excellence - John McGinty and Rob Baruskin had exceptional service.
Referral - I had recommended them to one person. I discussed the workmanship with several friends. One had already gotten his doors installed and I am not sure about the other.
Additional Comments - I had a doorbell when I bought the house. I had three electricians out to fix it because it didn't work. They told me that it couldn't be done. The installation team got it working effortlessly and I am thrilled to death. I have nice tight fitting doors that are well insulated. I am thrilled about my doorbell. They were very professional. I will probably get two more doors done because I was so happy with the work. I am waiting to get it budgeted.
I would highly recommend Tom Adams for windows. I would not recommend Tom Adams for flooring. It was like dealing with a completely different company.
Quality of work was decent. The amount of follow up needed to move the project towards completion was unacceptable. Pat the salesman was not responsive to calls, emails and even when I stopped by he was busy. The transition strips were ordered incorrectly and it became my problem because of the lack of communication between departments. I’ve used Tom Adams 2 or 3 times before for large projects and this will definitely be my last. It’s sad how returning customers are treated. Tom Adams is only concerned about pushing product.
We were very happy with our new doors and the attention to detail that Tom Adams and company gave us.
Types of work - They did a front door, storm door, and a back door.
Work Done Right - It was done, but there was an issue with a door. They fixed it and replaced it.
Recognized Excellence - John Ginty was a great sales representative.
Recognized Excellence - The sales representative provided exceptional service.
The whole process was frustrating; we got the estimate, but they kept raising the price of it.
The installer was excellent and friendly.
Recognized Excellence - I would like to recognize the salesperson and all the installers for exceptional service.
Additional Comments - My experience with the company was great. The only issue I had was with the phantom screen. It took several months to arrive, and several attempts to install.
Excellent quality products installed professionally.
Problem Resolution - We didn't have any problems that occurred.
Recognized Excellence - The installation crew who did the kitchen floor, they were exceptional. The project manager onsite was good too. He was on top of everything. Tim did a great job, and he was a good communicator.
Recognized Excellence - I would like to recognize John Ginty for his exceptional service.
Additional Comments - I am very pleased with the experience.
Multiple returns to my home to correct your error make right.
I am very impressed with Tom Adams Windows and Carpet. I had all of my windows replaced. The salesman was knowledgeable, professional, and personable. There was never any pressure to purchase the windows. Every person who came to my home to measure and install was fantastic. The were on time, efficient, and professional. I would highly recommend Tom Adams.
Problem Resolution - I didn't have any problems.
Recognized Excellence - I'd like to recognize the installers.
I was very satisfied.
Problem Resolution - I had no problems.
Recognized Excellence - Everyone that I worked with was good.
Additional Comments - I was very satisfied. The installers were nice and did a good job.
Recognized Excellence - I would like to recognize Craig Watson for his exceptional service.
Referral - They are coming back to do another project in a few weeks.