The communication really put me at ease after the bad experience with the initial company
Highly recommend Titan!!!
Staff especially Nayelly
Overall, professional, responsive and friendly.
My initial contact was very good to get my business. Field employees responded very well and were very professional and hard workers. Poor communication from customer service and operations employees with me. Very minimal communication from the office. I had to follow up on the estimate several times over three weeks. I was told that Titan had the wrong Allstate Ins. adjusters number. No follow up with me to confirm my adjusters name. Titan is contracted with my Ins., shouldn’t they know the contacts? Once I agreed with estimate and signed off, which they said I shouldn’t have received a copy, I had to contact the office for start dates, a walk thru of the project with Ops., twice, and plans for execution of project. My kitchen project was poorly planned and communicated to Field Construction manager and Carpenter. Both the Construction Manager and the Carpenter did a great job. However, the scope of the job on my estimate was not clearly explained to these guys. Materials we’re not planned out for them nor was how to repair/refinish my cabinets in detail. I had to place a conference call with these gentlemen to the ops manager to help her clarify how to do the refinishing of the cabinets. This should not of been my job.
We thoroughly appreciated the people and workmanship of the services provided by Titan. Everyone was friendly and just great to work with especially during a difficult time. They took the time to discuss each issue as it arose and minimized the disruptions to our home as much as possible. Great people, fun to work with, and a super job. We’d hire them anytime.
With in minutes Titan Res. Was at home they responded very quick on a Saturday night after hours. Moises answer all my question, even on this hard time due to pandemic he had his gloves his hoes cover and wearing mask. I even call him after hours for basic question and he was there. TITAN is great and professional providing services
Very efficient workmanship through out this project. All employees showed up on time and have always been very polite, they also kept us informed of where the project stood and what to expect in the future. Thanks Titan of Tucson inc.
Titan Restoration does EXCELLENT work, are very friendly and courteous, and have the experience needed to get the job done efficiently and effectively. Thanks, Titan!
Areas Of Satisfaction - The bathroom looks fantastic!
Timely service and fair prices. Quote was accurate and schedule was accurate.
Areas Of Satisfaction - Timely service and fair prices.
Recognized Excellence - All the folks were great and did things according to schedule.
I have already recommended titan to three other friends
Problem Resolution - Never had any problems,I would never use anyone else
Likely To Recommend - I have already recommended titan to three other friends
Areas Of Satisfaction - The organization,And finish work, and clean up were excellent
Current Referrals - And finish work, and clean up were excellent.
Recognized Excellence - Mike and Rudy, but actually the whole crew was spot on!
Additional Comments - Generally speaking they are a fun group to work with, and in my lifetime I’ve had a lot of experience with various contractors. They are first class
They were helpful and kind. Anytime I had a question or issue they were just a phone call away to get it straightened out. They took care of everything. To be fair the issues I faced were customer started and company fixed.
Areas For Improvement - None, dealing with insurance claims was the only part that kept this job from completing faster.
Areas Of Satisfaction - The quality of their work was exceptional!!!
Recognized Excellence - Everyone I dealt with was exceptional!!!
Additional Comments - If I ever need work done around my home again, I will use Titan Restoration of Tucson!!!
Areas Of Satisfaction - Respectful of my home; Workers were kind, helpful and on-time. Always called prior to arrival.
Recognized Excellence - Joseph is very available which is great and Rudy was a good guy to work with.
As a long distant customer I appreciate the level of communication that I had with Titan. My son lives at the residence and he also was treated with respect and great communication. I have not personally inspected the work but my son has reported the work was done professionally and clean.
I was very pleased with Titan Restoration of Tucson. I felt very comfortable talking with all of their team and very taken care of as well. It was very helpful to know I had someone taking care of me like family. I would encourage anyone to call them if they need help with their homes critical needs and insurance claims.
Area Of Satisfaction - I had help every step of the way. I have been an Allstate client for more than half my life and will continue. I was very pleased with Titan Restoration. I felt very comfortable talking with all of their team and very taken care of as well.
The miscommunication was primarily my fault. The health and subsequent death of my husband combined with thee holidays Caused me to not realize they were waiting for a clearer signal from me that I was ready to proceed to the restoration phase of the project.
We didn't choose Titan Restoration to address our water leakage catastrophe; our insurer Liberty Mutual Insurance did (and then found a reason to walk away without providing any coverage). We retained Titan Restoration who had started the clean-up, to finish the job, and we have been satisfied with our dealings with them, which have been remotely from our main home Massachusetts. We cannot yet comment on the final results of the project, but the experiences of dealing with Titan have been entirely positive. Their staff has been unfailingly responsive, courteous, and seemingly competent. The Company's processes (communicating, documenting, providing cost estimates, etc.) are very well organized. We expect to be pleased with the result.
I think I have already said everything.
Renew Insurance Policy - I only rate this a 4 because of Titan, they really picked up the slack.
Area Of Satisfaction - I was very satisfied with Titan Restoration. They are wonderful!
Additional Comments - The demolition people I worked with were absolutely terrible!
What a great team! From the office staff to the guys on the work site, everyone was professional and courteous.Ed initiated and supervised the work expeditiously and Antonio and Mike were on site early and completed thejob in more than a satisfactory manner. Steve, the owner, should be very proud. Kudos!
The Titan restoration team was courteous, professional and sensitive to our concerns during this pandemic time.
Area Of Satisfaction - So far, Titan has been great. They answer all the questions we throw at them. Everyone we have dealt with are very knowledgeable and courteous. When they leave our house, all the places they have worked in are Left very clean and picked up.
Thank you for being professional and providing quality workmanship!
Recognized Excellence - All of the staff went the extra mile to help me through the process. I will use Titan again and will recommend them to friends and family.
You guys are amazing, I can't thank you enough for working what I would call a miracle on the wood floor project. Thank you Very Much!!!!!!
I already published a Google review of Titan Restoration that includes all of the details of my experience, but suffice to say I highly recommend this company. I had no problems and they completed all repairs beyond expectation. Professional, courteous, on time... Everything good. Nothing negative to say.
on question 11 , I don't know the fair value of my money. i was given and estimate of what it cost, the insurance pay them off.
Great all around! Will use them again in the future.
Titan was very good at the moisture removal method and my water damaged was dried out in 4 days. However when it came to hiring them for the contracting work there was definitely a lack of communication between the project manager and me, the customer. The delay in my schedule was blamed on my insurance company. Well I hired them because I thought they had experience dealing with insurance companies. This was my first claim and am very disappointed with both the contractor and insurance company. I think things should have gone more smoothly but they didn't. I didn't even have a large claim and I hate to think of what would have happened if I did. I was never informed that the workers were pulled off the project and my schedule was set back a week. Everytime I tried to talk to someone I was given another contact person. The work I'm getting is satisfactory but not timely. The work should have been done in 2 weeks as promised.
They did a great job. The guys were super friendly.
Area Of Satisfaction - The way the guys came and handled everything was satisfying. They made sure I was happy with all of the colors, the wallboard texture. They were great.
At this time Titan has has met all my expectations
The professionals are organized, efficient, enjoy having them in my home. If a problem they talk about it right away and we talked about it and came to an agreement. Would have them again if needed and have recommended them to others.
Process Explanation - Very thorough and patient in explaining and answering questions.
Employees Professionalism - All of the staff and service people have been incredibly professional and respectful.
Installation Crew - All of the crew worked as quietly as possible and respected the house and our belongings.
Problem Resolution - We did have a few minor issues and Roy Alvarez addressed them promptly and effectively.
Areas For Improvement - WE were really quite impressed, I can't think of a thing they could have done better.
Areas Of Satisfaction - They were patient and helpful in stepping us through the entire process. Explaining in as much detail as we wanted.
Current Referrals - not at this time
Recognized Excellence - The whole team worked together to make it a low stress and satisfying experience. Brenda and Roy coordinated well to keep the project on track and Jose in the field did a great job keeping the crew focused on our needs. Everyone did a wonderful job.
I would recommend Titan Restoration to everyone. They were very professional, courteous and polite. Locally Owned!
Titan Restoration of Tucson was incredibly professional and responsive throughout the entire process of repairing my home. Every individual that I worked with was kind and knowledgeable.
These gentlemen were highly professional and courteous. They did an amazing job on my house and the quality of the products/materials and craftsmanship is outstanding. Highly recommend and I will be using them in the future for all my needs.
All the personnel from Titan were respectful, especially to a little old lady, and professional. They always smiled. They liked my jokes. They did their jobs extremely well.
Titan Restoration has been very professional from the very beginning. I would highly recommend them to anyone.
Titan was one of the best contractors I've ever worked with. I couldn't recommend them more highly.
Areas Of Satisfaction - Customer service (responding to calls and messages quickly, showing up when they said they would, etc.)
Areas For Improvement - They met all expectations and more.
Areas Of Satisfaction - They are timely and professional and the communication is fabulous in writing and verbally.
Recognized Excellence - Roy Alvarez is an awesome project manager and the entire demolition and reconstruction teams were wonderful.
Additional Comments - It’s difficult to put into words how easy and pleasant it was to work with Titan, and how easy they made it to coordinate with other workers. And once I got on board with them, they took care of the insurance claim process 100%!
When you experience heartbreaking damage to your home as a result of a broken water tank, you tend to be apprehensive as to what difficulties you may encounter regarding a contractor who is to restore your treasure homestead. Titan Restoration of Tucson was the absolute BEST!!! Professional, responsive, hard working, credible, CARING, and the accolades keep coming to mind. We came home to a mess and destruction, and all we could do is take a step back and pray that all would come about as we could only hope for. The restoration performed by Titan Restoration of Tucson was so impressive, and the relationships we formed with the Titan team was priceless. We are so pleased with Titan Restoration of Tucson, and we will use them in the future should we wish to remodel or add on. I will always strongly recommend Titan Restoration of Tucson!!
Areas Of Satisfaction - Their integrity, experience and their WORD!
I had to ask several times for changes. I had to go to the main boss. On several things, I had to request over and over (certain things, not everything).
I loved working with all the crews that were here. They were friendly and helpful to me, my husband and pets.I would recommend Titan to everyone.
Very nice people , extremely professional , and always on time and a phone call away if l had any questions . I hope l don't need them , but they're the ones l would call !
We were completely satisfied with the excellent work that Titan Restoration did in our home!
Areas Of Satisfaction - Their ability to explain what was going to be done and the way it all came together.
Current Referrals - Not at this time but should anyone need their kind of service, we would highly recommend that they get in touch with Titan Restoration.
I appreciated the personal introductions of the workers entering my home and the handshakes upon arrival, introduction, and leaving for the day.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Titan Restoration of Tucson, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys