The communication really put me at ease after the bad experience with the initial company

Highly recommend Titan!!!
Staff especially Nayelly

Overall, professional, responsive and friendly.

My initial contact was very good to get my business. Field employees responded very well and were very professional and hard workers. Poor communication from customer service and operations employees with me. Very minimal communication from the office. I had to follow up on the estimate several times over three weeks. I was told that Titan had the wrong Allstate Ins. adjusters number. No follow up with me to confirm my adjusters name. Titan is contracted with my Ins., shouldn’t they know the contacts? Once I agreed with estimate and signed off, which they said I shouldn’t have received a copy, I had to contact the office for start dates, a walk thru of the project with Ops., twice, and plans for execution of project. My kitchen project was poorly planned and communicated to Field Construction manager and Carpenter. Both the Construction Manager and the Carpenter did a great job. However, the scope of the job on my estimate was not clearly explained to these guys. Materials we’re not planned out for them nor was how to repair/refinish my cabinets in detail. I had to place a conference call with these gentlemen to the ops manager to help her clarify how to do the refinishing of the cabinets. This should not of been my job.

We thoroughly appreciated the people and workmanship of the services provided by Titan. Everyone was friendly and just great to work with especially during a difficult time. They took the time to discuss each issue as it arose and minimized the disruptions to our home as much as possible. Great people, fun to work with, and a super job. We’d hire them anytime.

After being let down by another company, Titan swooped in to go above and beyond anything we could have expected.

With in minutes Titan Res. Was at home they responded very quick on a Saturday night after hours. Moises answer all my question, even on this hard time due to pandemic he had his gloves his hoes cover and wearing mask. I even call him after hours for basic question and he was there. TITAN is great and professional providing services

Very efficient workmanship through out this project. All employees showed up on time and have always been very polite, they also kept us informed of where the project stood and what to expect in the future. Thanks Titan of Tucson inc.

Titan Restoration does EXCELLENT work, are very friendly and courteous, and have the experience needed to get the job done efficiently and effectively. Thanks, Titan!

Areas Of Satisfaction

Areas Of Satisfaction - The bathroom looks fantastic!

Timely service and fair prices. Quote was accurate and schedule was accurate.

Areas Of Satisfaction

Areas Of Satisfaction - Timely service and fair prices.

Recognized Excellence

Recognized Excellence - All the folks were great and did things according to schedule.

I have already recommended titan to three other friends

Problem Resolution

Problem Resolution - Never had any problems,I would never use anyone else

Likely To Recommend

Likely To Recommend - I have already recommended titan to three other friends

Areas Of Satisfaction

Areas Of Satisfaction - The organization,And finish work, and clean up were excellent

Current Referrals

Current Referrals - And finish work, and clean up were excellent.

Recognized Excellence

Recognized Excellence - Mike and Rudy, but actually the whole crew was spot on!

Additional Comments

Additional Comments - Generally speaking they are a fun group to work with, and in my lifetime I’ve had a lot of experience with various contractors. They are first class

They were helpful and kind. Anytime I had a question or issue they were just a phone call away to get it straightened out. They took care of everything. To be fair the issues I faced were customer started and company fixed.

Areas For Improvement

Areas For Improvement - None, dealing with insurance claims was the only part that kept this job from completing faster.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of their work was exceptional!!!

Recognized Excellence

Recognized Excellence - Everyone I dealt with was exceptional!!!

Additional Comments

Additional Comments - If I ever need work done around my home again, I will use Titan Restoration of Tucson!!!

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism and communication throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - Respectful of my home; Workers were kind, helpful and on-time. Always called prior to arrival.

Recognized Excellence

Recognized Excellence - Joseph is very available which is great and Rudy was a good guy to work with.

As a long distant customer I appreciate the level of communication that I had with Titan. My son lives at the residence and he also was treated with respect and great communication. I have not personally inspected the work but my son has reported the work was done professionally and clean.

I was very pleased with Titan Restoration of Tucson. I felt very comfortable talking with all of their team and very taken care of as well. It was very helpful to know I had someone taking care of me like family. I would encourage anyone to call them if they need help with their homes critical needs and insurance claims.

Area Of Satisfaction

Area Of Satisfaction - I had help every step of the way. I have been an Allstate client for more than half my life and will continue. I was very pleased with Titan Restoration. I felt very comfortable talking with all of their team and very taken care of as well.

The miscommunication was primarily my fault. The health and subsequent death of my husband combined with thee holidays Caused me to not realize they were waiting for a clearer signal from me that I was ready to proceed to the restoration phase of the project.

We didn't choose Titan Restoration to address our water leakage catastrophe; our insurer Liberty Mutual Insurance did (and then found a reason to walk away without providing any coverage). We retained Titan Restoration who had started the clean-up, to finish the job, and we have been satisfied with our dealings with them, which have been remotely from our main home Massachusetts. We cannot yet comment on the final results of the project, but the experiences of dealing with Titan have been entirely positive. Their staff has been unfailingly responsive, courteous, and seemingly competent. The Company's processes (communicating, documenting, providing cost estimates, etc.) are very well organized. We expect to be pleased with the result.

It was a very long process, however, the people at Titan communicated well, advising me of next steps at every turn. Every single person I spoke with, had in my home was professional and took pride in their work. I would absolutely recommend them without hesitation.

I think I have already said everything.

Renew Insurance Policy

Renew Insurance Policy - I only rate this a 4 because of Titan, they really picked up the slack.

Area Of Satisfaction

Area Of Satisfaction - I was very satisfied with Titan Restoration. They are wonderful!

Additional Comments

Additional Comments - The demolition people I worked with were absolutely terrible!

What a great team! From the office staff to the guys on the work site, everyone was professional and courteous.Ed initiated and supervised the work expeditiously and Antonio and Mike were on site early and completed thejob in more than a satisfactory manner. Steve, the owner, should be very proud. Kudos!

The Titan restoration team was courteous, professional and sensitive to our concerns during this pandemic time.