We thoroughly appreciated the people and workmanship of the services provided by Titan. Everyone was friendly and just great to work with especially during a difficult time. They took the time to discuss each issue as it arose and minimized the disruptions to our home as much as possible. Great people, fun to work with, and a super job. We’d hire them anytime.
With in minutes Titan Res. Was at home they responded very quick on a Saturday night after hours. Moises answer all my question, even on this hard time due to pandemic he had his gloves his hoes cover and wearing mask. I even call him after hours for basic question and he was there. TITAN is great and professional providing services
Very efficient workmanship through out this project. All employees showed up on time and have always been very polite, they also kept us informed of where the project stood and what to expect in the future. Thanks Titan of Tucson inc.
Titan Restoration does EXCELLENT work, are very friendly and courteous, and have the experience needed to get the job done efficiently and effectively. Thanks, Titan!
Areas Of Satisfaction - The bathroom looks fantastic!
Timely service and fair prices. Quote was accurate and schedule was accurate.
Areas Of Satisfaction - Timely service and fair prices.
Recognized Excellence - All the folks were great and did things according to schedule.
I have already recommended titan to three other friends
Problem Resolution - Never had any problems,I would never use anyone else
Likely To Recommend - I have already recommended titan to three other friends
Areas Of Satisfaction - The organization,And finish work, and clean up were excellent
Current Referrals - And finish work, and clean up were excellent.
Recognized Excellence - Mike and Rudy, but actually the whole crew was spot on!
Additional Comments - Generally speaking they are a fun group to work with, and in my lifetime I’ve had a lot of experience with various contractors. They are first class
They were helpful and kind. Anytime I had a question or issue they were just a phone call away to get it straightened out. They took care of everything. To be fair the issues I faced were customer started and company fixed.
Areas For Improvement - None, dealing with insurance claims was the only part that kept this job from completing faster.
Areas Of Satisfaction - The quality of their work was exceptional!!!
Recognized Excellence - Everyone I dealt with was exceptional!!!
Additional Comments - If I ever need work done around my home again, I will use Titan Restoration of Tucson!!!
Areas Of Satisfaction - Respectful of my home; Workers were kind, helpful and on-time. Always called prior to arrival.
Recognized Excellence - Joseph is very available which is great and Rudy was a good guy to work with.
As a long distant customer I appreciate the level of communication that I had with Titan. My son lives at the residence and he also was treated with respect and great communication. I have not personally inspected the work but my son has reported the work was done professionally and clean.
I was very pleased with Titan Restoration of Tucson. I felt very comfortable talking with all of their team and very taken care of as well. It was very helpful to know I had someone taking care of me like family. I would encourage anyone to call them if they need help with their homes critical needs and insurance claims.
Area Of Satisfaction - I had help every step of the way. I have been an Allstate client for more than half my life and will continue. I was very pleased with Titan Restoration. I felt very comfortable talking with all of their team and very taken care of as well.
The miscommunication was primarily my fault. The health and subsequent death of my husband combined with thee holidays Caused me to not realize they were waiting for a clearer signal from me that I was ready to proceed to the restoration phase of the project.
We didn't choose Titan Restoration to address our water leakage catastrophe; our insurer Liberty Mutual Insurance did (and then found a reason to walk away without providing any coverage). We retained Titan Restoration who had started the clean-up, to finish the job, and we have been satisfied with our dealings with them, which have been remotely from our main home Massachusetts. We cannot yet comment on the final results of the project, but the experiences of dealing with Titan have been entirely positive. Their staff has been unfailingly responsive, courteous, and seemingly competent. The Company's processes (communicating, documenting, providing cost estimates, etc.) are very well organized. We expect to be pleased with the result.
I think I have already said everything.
Renew Insurance Policy - I only rate this a 4 because of Titan, they really picked up the slack.
Area Of Satisfaction - I was very satisfied with Titan Restoration. They are wonderful!
Additional Comments - The demolition people I worked with were absolutely terrible!
What a great team! From the office staff to the guys on the work site, everyone was professional and courteous.Ed initiated and supervised the work expeditiously and Antonio and Mike were on site early and completed thejob in more than a satisfactory manner. Steve, the owner, should be very proud. Kudos!
The Titan restoration team was courteous, professional and sensitive to our concerns during this pandemic time.
Area Of Satisfaction - So far, Titan has been great. They answer all the questions we throw at them. Everyone we have dealt with are very knowledgeable and courteous. When they leave our house, all the places they have worked in are Left very clean and picked up.
Thank you for being professional and providing quality workmanship!
Recognized Excellence - All of the staff went the extra mile to help me through the process. I will use Titan again and will recommend them to friends and family.
You guys are amazing, I can't thank you enough for working what I would call a miracle on the wood floor project. Thank you Very Much!!!!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Titan Restoration of Tucson, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys