There was considerable lack of communication that became evident after the initial visit. There were papers that I was not given to sign on the initial visit, one of which was the document describing the cancellation policy. The initial visit was on July 9, 2025 and Matt brought me those papers to sign on July 22, they were back dated to July 29. There were other papers that I had signed and/or initialed that needed to be re-signed and those signatures were obtained either by test or in person within a week after the initial visit.

Would likely recommend

The slightly high pressure sales tactics were a little off putting. The product is solid and speaks for itself. Overall our experience has been very positive.

Like the windows , installation and clean up very efficient

I really enjoyed the whole process. Very professional. The serves Team was great. Very courteous.

Crew very polite & neat, used tarps 2 cover everything. Cleaned up after very well. They did a very good job. Much better than I expected.

Everyone is professional and makes it easy to figure out what I wanted and they did a great job of answering all my questions

Start to finish project was handled expedishly.

3 service issues. 1st tub shower didn’t drain. 2nd installer punched a hole through the wall into my hall. He didn’t tell me about it, I had to tell him. 3rd one of the doors doesn’t slide. First they said I’d have to wait until Monday to have someone come out and fix the plumbing. The plumber that did the job was actually able to come out right away and busted the clog. Other two items are more of a problem. Appointment was from 8-10 today. No one showed so I called at 10:20 and they said they couldn’t reach him but sent an email and I’d be getting a call shortly. 5 hours later I called again had to leave a voicemail. I believe the service manager(?) called back and said he just got ahold of the guy and he could come right out. I asked the manager(?) Why I didn’t get a call back and his response was “should I have called and said I have no answers? The simple answer here is yes. Couldn’t fix the door because it is too tall so someone is going to have to come back out and raise the track. He put some spackle in the hole in the wall. Did an absolute terrible job which is going to have to be fixed. I paid $15,000 for this. Terrible service. I have pictures of the wall before and after. Discusted and very disappointed at this point.

Professional installer. Finished product was better than expected.

I was very impressed with Josh in doing the remodel of my tub and walls. It was a tight space to work in. Josh was very professional and courteous. Highly recommend him.

Everything about our purchase was excellent. The only reason a 9 was selected was because the project was expensive. Having said that, We are overall very pleased with the project as a whole.

Really liked the service and fast

The shower is beautiful but can't say the same for the plumbing

The company has a great person to set a time to come and the installers were on time.
The guys that were installing the new walk in tub were very professional and they were very fast and good quality work

I certainly would recommend Mad City Windows and Bath to anyone in need of a bath renovation. We love the product and how beautiful the shower is now.

Crew was very clean,friendly,and worked in a professional manner

They were very respectful and courteous and put plastic down before starting to install are patio door.

Job was finished in record time and looks awesome

Very expensive. Salesman ignored my calls and texts in the weeks before installation. Had to put my foot down on my installation concerns, on the day of installation because the contract did not reflect all that was discussed between us and the salesman. The look of the product was not as the salesman told us it would look like. The installers and plumbers did a good job. My Wife wanted a shower niche, but Mad City does not do those.

Friendly. Clean up area. I

Heard from the company that has our twelve month for the remainder of out contract and they were told our project was complete and it is NOT! Salesperson said he would be here on the day of installation and never showed. We opted for molding on the shower ceiling and it is not going to come about. Ryan was told just to fill it in………! The boys that put the shower stall in were terrific and so were the plumbers!!

Professionally done in a timely manner

Quin and his crew did an excellent job installing the windows and the windows are superior quality.

Quality products and great service.