I would definitely recommend River City Roofing to anyone that needs construction work done to their home. Our home had to be gutted and also needed a new roof. They did the entire project from top to bottom. They worked well with us and our insurance company. Michelle Cormier was the project manager on the job. She was easy to talk with, and she was very knowledgeable and professional in all aspects of the construction.
In the beginning of the process there were promises River City Roofing was making and I did not think they would live up to it. They did and they did the work as they said they would do.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River City Roofing LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys