Two doors installed in October. Issues with both doors. After several return visits job was finally finished late June...9 months later. Handle and lock still don't match exactly.

Your company is supplying services to people engaged in identity theft

The entire team at Rite Window was professional and the experience was awesome.

Sales rep and the installer detailed our request to use same window as our previous purchase and you still sent different windows

Installer was courteous and cleaned everthing when he was finished.

So far I have had 15 windows replaced by Rite Window with no problems or installation problems.

Timeframe between order date and installation date

the two men that came here to do the work were very polite and weren't on their phones a lot of the time and no music like some contractors are they worked hard and finished demo and insulation in one day. they also cleaned up after they were done which was great. I have already recommended your company to a friend so when he is ready he just may call you.

Excellent product and service

Joe and his partner were very nice and helpful and knowledgeable. They did a fantastic job putting our window in and did it so quickly and so efficiently. They were very friendly and kind. We will definitely have Joe and his team replace other windows in our home no doubt! Thanks guys!

Professional, open communication , wonderful.product

Sales person was very professional and the quality of materials was excellent.
But the installation team was disorganized, slow, sloppy and unprofessional.
They walked around my yard on their phones and leaned unprotected shower walls against my neighbor’s house.
They lost their tools when their van was towed away and came nowhere near finishing in one day.The second day they were here until 9 pm to finish.
The shower was not measured correctly and was narrower than I ordered.
The caulking was a mess and the ceiling was scraped.They put the screws for the corner basket through the wall of the adjacent bathroom and damaged that shower’s wall.
Their supervisor fixed the caulking and your tile guy fixed the other bathroom wall.
The size could not be fixed.
I paid a painter to fix the ceiling.

My windows were in really bad shape and the workers did a good job in installing my windows on my back porch.

If a part had to be replaced, like the door on a shower, have a more realistic sense of replacement time. It took 3 weeks and some calls to get the project finished.

There were a few miscommunications along the way that made things more stressful than they needed to be. The installers were scheduled for 8-10am arrival and I asked if they could come closer to 10 so my tenant would have time to shower and get to work before they arrived. I was told that time factored in them going to pick up the materials and such, so they likely wouldn't arrive before 9am, which would have been fine. But they showed up at 7:20am. Then as they were building the new shower, they asked if I wanted the walls to stop just above the pipes or go all the way to the ceiling, so I said just above the pipes because I have a blue border I wanted to keep to break up all that white, but they went up to the ceiling anyway. I was also unaware that the tub was going to be acrylic rather than luxstone like the rest of the shower. Had I known that, I probably would have saved myself the extra $5000 charge and just gone with a full acrylic shower so the materials at least matched. And finally, I asked to keep the old shower head but they put on a new rainfall type one I hadn't ordered, and now we can't get it off to put the old one back on. Aside from those miscommunications, the installers were very kind, diligent, and professional.

Everyone from the initial sales person through to the final construction crew and the representative I worked with were friendly and professional.

Great planning and communication.

Clayton and Charlie the installers were very excellent ,answered my questions and were very considerate of my property during the install. Their supervisor Bob H came down to review their work with me, answer my questions and followed up when the installation was done.

Great experience from quote to installation.

Appreciated how quickly we could schedule the work, it was done very efficiently and nearly, and the workers were very polite and considerate

Very professional, extremely informative and answered any and all questions I had about the process!

Very professional

Great expierance

From start to finish, our experience with Rite Window's shower replacement team was superb. We are very happy with the results: installation of our new and beautiful Kohler shower. Claude and his son-in-law (the installation team), were excellent and the job exceeded our expectations. It was very easy to communicate with Claude, the team lead. I am amazed they were done in a day (about a 9-hour day for them) with such high-quality workmanship. Though they went the extra mile in fitting the new shower into our existing bathroom, there were no extra hidden charges. We love our new shower -- it has improved our bathroom and our life.

Installers arrived right on schedule. They had the old tub removed and walls down to studs in less than an hour. 6 hours later we had a terrific looking shower in its place. The installers asked opinions on certain items and were extremely knowledgeable and courteous. Fantastic job!!