Aaron provides a very detailed quote on the project so you know what to expect with regard to what Ozarks is doing versus what the customer needs to do. They keep the job site clean and are respectful of our home. They always let you know when they are done for the day, and when they will be back. The final outcome of the project is beautiful.
Communication - Typically they would let us know when to expect them, but there were a few lapses in communication.
Problem Resolution - Aaron and his team are very open to feedback.
On Time / On Budget - There were delays which we addressed with Ozarks Remodeling
Areas For Improvement - The project took much longer than expected, but we did address this. It was a good conversation with positive results.
Areas Of Satisfaction - Very professional in their work. They pay attention to detail and ask questions to insure e.g. tile layout is what you want. Job site was kept clean both in the house as well as the garage.
Recognized Excellence - Corey Did a great job as usual.
I would highly recommend to friends and family.
Communication - Joe did a great job communicating along the way. He helped make decisions by walking through every step and what each decision meant.
Areas Of Satisfaction - The communication Joe had along the way. Fantastic!
Recognized Excellence - Joe Nelson. Fantastic job!
Communication was excellent
Recognized Excellence - Corey was always on time and communicated effectively.
Areas Of Satisfaction - demolition was excellent, no mess and fairly quiet.
Areas Of Satisfaction - The employees were extremely polite and nice.
Recognized Excellence - I had one installer in particular that worked here a lot. He was wonderful, but I don't recall his name.
Additional Comments - They are a great company to work with. I was favorably impressed with everything they did. The workers were really contentious and hard-working!
I have worked with Ozarks Remodeling & Design for 6 years. I have been completely satisfied. Aaron is so wonderful to work with and all employees I have dealt with are knowledgeable, clean, and efficient. I can't say enough! I'm very pleased with the work they have done.
Design - My project, with Ozarks Remodeling & Design, has exceeded my needs.
Areas For Improvement - Ozarks Remodeling & Design did not fall short of my expectations. They always meet my expectations.
Recognized Excellence - I would like to recognize Aaron, from Ozarks Remodeling & Design for his exceptional service. I have dealt with him for 6 years. I would also like to recognize Brace Bean. He did almost all the work. Corey Oren was his manager. They were both very delightful to work with. I would like to commend them both. Brace went above and beyond what he was hired to do.
Additional Comments - I cannot say enough good things about Ozarks Remodeling & Design. I have recommended them, and I think they did some work for a past coworker. On our neighborhood watch, I have recommended them to people. I do not think there is more I can add.
We have done a handful of projects in the past, and they are the most professional, and best communication of anyone we have ever had!
On Time / On Budget - We had a set back as well, and they stayed on schedule.
Areas Of Satisfaction - The communication was great. There were some things that weren't always clearly communicated in my past experiences in terms of timeline. Every week we had communication of letting us know where things were in the process and where we were going. It gave me a lot of comfort and confidence on what was taking place.
Recognized Excellence - Joe, our project manager, did a great job communicating with us, and you could tell he took a lot of pride in what he was doing. I appreciated it. When you do a project for yourself of course you take a lot of pride in it. I saw Joe taking a lot of pride even though it wasn't his kitchen. I really appreciated that.
Every individual has been very professional and courteous. They left it cleaner than when they came. I had an issue with some of the caulking and they fixed it with a smile and a good attitude.
Areas For Improvement - They did not fall short of any expectations.
Areas Of Satisfaction - All expectations were met or exceeded. It was a great experience. The workmanship was great and they did little things that went above and beyond. I lost a very good friend shortly after and they sent a flower to my house. It was a pretty rough time and that was a very nice thing to happen.
Additional Comments - I highly recommend Ozarks Remodeling & Design for anyone looking for someone for their small or large project.
Interviewed several HBA contractors. This remodel was the one of the smoothest remodel that we have experienced. Clear communication from beginning to end. We were clear about what we wanted. They were spot-on in their interpretations of our wants and needs. They are a nice group of people that you will feel comfortable letting into your home.
Clean - Not all of their subcontractors go to the same school of daily project clean-up. Joe always made sure that the messes were cleaned up.
Communication - Joe communicated with us every day. Fridays were set aside for "this is what we accomplished this week and this is the schedule for next week."
Quality Of Workmanship - We are now proud of our two new "aging in place" bathrooms! Lovely work without looking institutional.
Professional & Organized - Definitely organized! I loved that the lads didn't disappear to other jobs with no warning. We always knew when the plumbers, dry-wallers, electricians were going to be here. Joe was our project manager and he was always here physically, or checked in via phone to make sure everyone was where they were supposed to be.
Value - Could we have spent less? Yes. Could we have spent more? Yes. We know that kitchens and bathrooms are the most expensive rooms to remodel and we feel that we got a wonderful end-product for the money.
Design - Absolutely 100% satisfied with the design!
On Time / On Budget - Allotted enough time to complete the project on time and on budget!
Areas For Improvement - They didn't. They exceeded all of our expectations!
Areas Of Satisfaction - Quality of work, communication, nice, nice people!
Recognized Excellence - Joe, who has the patience of a saint. Jeff who has a terrific calm personality. Brace did anything that was asked of him without complaint -- verbal or non-verbal. Aaron's personality is such that you just trust him to do the right thing -- which he does!
I found everyone so professional. They workmanship was unbelievably fantastic.
Additional Comments - I love the company. The workmanship was fantastic. We will back for more projects.
Areas Of Satisfaction - Overall great work, professional, patient, meticulous
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ozarks Remodeling & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys