We had OC came and estimated our project in the end of 2015. The first salesman gave us a really "un-affordable" price for the project, then Dana came & proposed with a reasonable price. I hope they have a breakdown of how much the wall cost, ceiling cost and floor as well. We didn't do the rug, we went with the wood look choice and it's amazing. We didn't have our basement done until 2 years later since we realized OC will only do the installation of the wall, ceiling, floor. They won't do anything with the waterproofing/water prevention and other structural work if you need so we pretty much did it on our own. We appreciate OC's patience and willing to wait for us without altering the project price. Then early Oct 2017 that's when we had our new boiler moved, new stairs, new windows..OC came in and started the project. The only crew they have is Dave, he is an amazing worker, we were surprised that there would be more people to help him but he's the main guy, he came in on time everyday for 2 weeks, focused, paid attention to detail and completed the project within 2 weeks. There were some minor tweaks that we wanted him to do and he was very happy to accommodate our requests. I wanted to wait till the winter is over and then will examine all the OC material again to see how it last after one season. It is pricey but hey you get what you paid for. I like the material they have a lot, it's proprietary, very organically and doesn't make my basement smell at all. I hope it will last for a lifetime. Overall, great experience with OC. If you need additional information, picture of final products, feel free to contact us through our email: email@example.com
It was great to have our basement makeover accomplished in just 3 weeks. We were satisfied with the work and are really enjoying the new space. We wish the project manager had been more available for answering questions, problem-solving, and scheduling outside services (electrician, plumber), but the crew handled everything well.
They are the number 1 people to contact!
The panels are not all that they are claimed to be.
Areas Of Satisfaction - The workers did a great job leaving my home near and clean at the end of each work day. The job moved along very quickly. I was very happy with the results. Any issues that came up were quickly resolved to my satisfaction.
I was very satisfied with the results.
A little pricey, but overall a great experience! Very satisfied with the workmanship.
I am deeply happy with my choice of Owens Corning for my basement finishing project. They were professional, helpful and went out of their way to make sure I got what I needed out of the project. Should anyone I know decide to finish a basement, I will absolutely be recommending Owens Corning.
Once they started things went very smoothly. They worked hard everyday. The crew and supervisor were great to work with.
Do not do business with Owens Corning Basement Finishing System.
We are still waiting for two small issues to be resolved to have a finished system. People should plan on doing any mold or dampness remediation before the Owens Corning people come, and not "wait and see" as the Owens Corning contractor recommended. This caused significant delays due. We were not happy with the work done by the electrician and his team. They ignored the design plan, putting lights and outlets where they wanted. Some things had to be redone, and we still have a problem with other GF outlets because of their connections. The installation team were amazing and extremely helpful.
All personnel were very professional, knowledgeable and skilled. Any questions or concerns were responded to quickly. The completed project surpassed all my expectations.
The material is very good and I like the concept very much. I think they need to make sure everything is scheduled properly. The basement came out nice.
The end product look lovely however the journey to get there was long and painful. Took over six weeks when initial estimate was 2 to 3
As we all know finding a company to take on a project can be difficult and stressful. Well worry no more. I can tell you first hand that I had such a wonderful experience with them from the first call I made to them until the end of our project. John my sales rep was amazing. He helped work with me and my husband to make a basement that we would enjoy forever. His knowledge and Ideas were great, he checked in on us every week to make sure things were going as we wanted. Dave, who did all of the work on my entire basement was so professional, he paid attention to detail and was a perfectionist. We were also open to any of Dave's ideas to make the basement look great and it was a great partnership for us all. Ed the project manager pulled the permit and helped with all of the materials we needed to make our basement look beautiful. What I liked most about them was that no matter what we asked which was not really a lot, they said yes, no problem we will take care of it. They always made sure that they took care of it and we never had to wait. A suggestion that I do have that helped our project move along even better and on time is that my husband or I were around if they had any questions or concerns or even recommendations. Our project was ahead of schedule and completed ahead of schedule. John, Dave and Ed thank you for making our basement look so special and it was such a pleasure working with each of you.
Areas Of Satisfaction - I was most satisfied with the whole entire project.
Additional Comments - They were great and I couldn't have asked for a better company. They became part of our family and we still talk to them.
The whole process from start to finish was really easy. The installers were really great to work with. They were open to suggestions and changes along the way. We are really happy with the finished product.
I regret doing business with this company. The material was good quality but the workmanship of contractors was poor. The price was way overpriced for the job we received. Only regrets.
Over all I am satisfied with the work and the project. The material used is top quality and the fact that their is a lifetime warranty is good. The basement looks very good.
First and foremost we most likely would not have selected Owens Corning if it we not for project manager John Flynn. He was very articulate and knowledgeable about the company production and maintained communication throughout the complete process. John was not overbearing, which we had encountered several years ago with another representative , and he proposed a plan that worked to accommodate us to our complete satisfaction. In our opinion, John's personality and professionalism is invaluable to the company. We have had numerous compliments on our finished basement and have recommended Owens Corning Basement Finishing of New England. Todd and Danielle
We couldn't be happier with our basement. We have made a small space into an awesome entertainment area.
EXCELLENT INSTALLATION AT THE AGREED UPON BUDGET AND COMPLETED ON TIME.
They really did a great job and I am very pleased with the basement refinishing.
The project manager does not cooperate.
Everything was done very professionally and the materials are good.
Recognized Excellence - the crew that came to my home.
Areas Of Satisfaction - I am most satisfied that the work was prompt and the quality of the work.
Recognized Excellence - I would like to recognize the workers.
Areas Of Satisfaction - Our contractor Gordon Holiday was incredible. His work was exceptional. He always communicated cleary and gave great suggestions
Areas Of Satisfaction - I was most satisfied with the overall look and quality of the work that was done here, and the appeal.
Areas Of Satisfaction - I was most satisfied in all areas of the job.
Recognized Excellence - I would like to recognize the installer for his exceptional service. He came from over an hour away and was very punctual every morning.
Quality Of Materials - That was very good!
The manager Peter always got back to me. Got along with him well. THE WORKERS were fantastic. My hope is that they are paid well for their hard work. They have the brunt of the work. They were polite. Kept everything clean and did a great job. Hard workers! Nice guys.
We were very satisfied with the hard working crews. They were all excellent at their jobs and were very friendly.
I was satisfied with how quick it took to complete the job. The finished project looks beautiful.
The final product. They did "everything", from wall to wall, and from floor to ceiling! One-stop shopping at it's best!
My husband and I really appreciated the quick and fuss free implementation of minor tweaks we made to the basement project as it unfolded. The design team were equally responsive to our perhaps quirky requests. The end result is a delightful family space that reflects our style and can be reconfigured at any time in the future. The basement has been transformed from a functional, but dark and dreary room into a delightful TV and Game room, complete with useful closets and hidden storage areas. We love our new basement.
How fast the job was done and the quality of the job, which was very, very good.
Mr Tim Walsh did an outstanding job keeping me posted and the job on schedule despite some product delivery issues and other scheduled outside contractors' availability. He is really the one responsible for making this whole project successful.
We were very satisfied with the workmanship. I don't know if the guys who came out had another job to get to or what, but they worked long and hard on Saturday and Sunday and did a great job with the process. They were also very polite and the clean up afterwards was outstanding.
Efficient, fast with the highest of quality workmanship. The workers were extremely professional and NEAT!!! outstanding job!
Our installer, Alex, is professional, efficient, and experienced. He did a great job.
I was pleased with all other areas they were prompt efficient, clean and met our expectations.
I was most satisfied with the crew that came and the finished product.
Areas Of Satisfaction - Speed of installation. Half the estimated time.Ease of working with the installers to make small adjustments to the installation as it was in progress.
Recognized Excellence - Peter M, the project manager.Louis, the lead installer, and his team.
Areas Of Satisfaction - Paul F was helpful in all areas and carried the team.
Areas For Improvement - I find it to be a bit pricey, but am happy with the end product!
Areas Of Satisfaction - I love the insulated walls, my basement feels like an actual room not below ground level.
Recognized Excellence - Dave our supervisor did a wonderful job listening to me and taking care of issues that I needed addressed in a very professional manner and very timely!
Areas Of Satisfaction - Cleanliness of project
Recognized Excellence - Byron worked 6 days a week to get it done!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Owens Corning Basements of New England / Lux Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys