Throughout each step of the process, I felt the service was great.

Nu Look did my siding. It makes my house look brand new. Excellent job!!

Overall good experience so far! I’ll keep you posted for the rest!

I thought Nu Look Home Design was very professional and fast. The crew was well organized and polite, and I really liked them.

I was very pleased with their customer service.

Nu Look Home Design has finished two projects for us. The first was a full new roof, and the second was new exterior steel doors. We could not have been happier with the quality of materials, workmanship, and professionalism of everyone on the project team. It was a great experience.

I’m glad I decided to go with you guys. For doing my windows doors and siding y’all did a great job I appreciate it. Thanks for your hard work.

I was very satisfied. I found it expensive.

Everything on our roof looks great! Kevin, our salesman, was very efficient and great to work with.

They were very responsive, and it was high quality.

Did a great job!

Yes

I already took the sales rep over to a neighbor to try to help them get their roof fixed.

I would recommend Nu-Look to anyone looking to have their roof replaced.

There was miscommunication between your various groups.

Did a good job thanks so much

very prompt & efficient both the saleman and the workers who showed up right on time, were respective about their work and finished in an amazingly short time.

It all starts with the employees. Nu Look Home Design has done work on my home before. They do absolutely gorgeous work.

I felt everyone from the sales rep. to the installers we very helpful and made sure I was comfortable and had my questions answered throughout the entire process

The company and their employees were professional and did a great job. We had a slight hiccup and they quickly resolved the problem to our full satisfaction. The job was done expeditiously and they had all the materials ready to go on day 1 (unlike our neighbor, whose renovation work seems to start and stop because not all the materials were available at the start of the job).

There was something I disagreed with them on.

I thought the staff was efficient, kind, and thorough.

New Look Home took care of all the paperwork with the insurance and made the transition stress-free.

Chad was the representative we met with. He was very thorough, and we were pleased with the process.

Nu Look was probably the best home-improvement contractor I've ever dealt with. They participated in the initial evaluation, coordinating with an independent appraiser, effectively lowering the cost somewhat. Their team was awesome, doing an outstanding job of removing and replacing the roof shingles on our home. They were especially careful in protecting shrubbery and trees around the house. The final look of the new roof was perfect.

We chose Nu Look for our windows because they did such a great job when we needed a new roof. They did not disappoint us. We are very pleased!

They were very helpful with getting everything accomplished with the insurance company. They were thorough and double-checked things with the project. They were contentious to make sure we could get out of the house safely without debris falling down.

Overall I think everything went pretty well.

Nu Look originally quoted me for $25k to replace our roof. They had a 50% off labor sale that brought the roof down to $15k. At no point did they tell me they could replace the roof for less if we also bought solar panels - so I went with their competitor who was able to replace the roof AND add solar panels for about the same as Nu Look's original quote. I agree with another person's review - they're very sales-driven rather than customer driven. They only care about meeting quotas.

Very friendly, professional and responsive service. Took care of everything with insurance company. Quick and clean installation.

Very proactive in following up on schedule and timing.

All work was not performed

Overall and from end-to-end, especially with Robert Kitchings, we had a superlative customer experience. Generally customer service across all sectors has, sadly, declined, but our work with NuLook was exceptional.

Not at this time. Time will tell if we seek to actively discourage.

The service is excellent from start to finish.

Overall it was a good experience, however there was a communication issue.

The team was very hardworking. The customer service was very good. My questions were answered. Everything went according to schedule.

Everything about our experience with Nu Look Home Design was excellent from beginning to end. They are terrific pros when it comes to project management.

I would recommend NU Look to friends and neighbors because of the Excellent Job they did for me

Getting service work done was nearly impossible.

The Nu Look team did a great job and the work looks amazing. The attention to detail, cleanliness of the work and the great warranty would have me recommend them to friends and family. I do plan on using them again in the future.

Nu Look Home Design was good and timely. They did what they promised. I would recommend them.

Looks okay to me. I WOULD suggest that for gutters you be contacted for an estimate after the friend looked at my gutters first. (*Response to last question at the bottom.)

Didn’t appreciate the used car salesman like tactics to secure a customer. I’m in a rental, so I didn’t have the final decision who the home owner chose. Although the work was done quickly and seemed like it was done correctly, the start of the experience was not pleasant. Would not recommend based on that fact alone.

very timely and courteous

Andrew Cook was my agent, and he was excellent at describing the process of work that needed to be done.

Everyone I spoke with was extremely professional. The workers were here on time except for their truck breaking down one day, but they came out the next day. The work seems to be okay right now. The workers were very professional, showed up when they were supposed to, and were on time. The job was completed even faster than I had expected.

Based on conversations with friends, family, neighbors, and the HOA president, it was unanimously agreed that I got ripped off, paying way too much for a townhouse roof. Though I don't mind paying an extra premium for quality and a good warranty, the amount I was charged went beyond that in mine and others opinion. When combined with the sales pitch, installation, and financing, I cannot recommend this to another person unless money was no issue for them.

Extremely Pleased with everything from from signing the initial agreement to the completion of the roof.

They were very easy to deal with.