They accommodated me to my satisfaction.
They were very easy to work with. They did a fantastic job, I am pleased.
My only disappointment was that they were unable to complete the job in one day.
The commercial they do on TV and on radio is right. They do perform, and I approve they are who they are and do what they said they would do from the commercial. Definitely would recommend them to my friends.
I feel like I got a hard press to buy the roof in August and then they dropped the ball. The request to my HOA was not submitted until October. By the time they got approval in November, I chose to wait until January so I wasn't dealing with a new roof and the holidays at the same time. After my roof was installed, I was picking up debris off the ground (that was blowing off the roof) for over a week. When I called because some of the debris was shingle size new roof material, the man on the phone told me there was no way for them to check if it was actually a dislodged shingle. That confuses me since I've seen ads boasting about the use of a Go Pro to inspect roofs.
There were several problems with communication in terms of getting timely responses, and questions answered. Once the project started it was good.
Nicholas was very friendly and the transaction went smoothly. The construction went very well except for the scheduling of the work. It took longer than I expected.
Basically, I was expecting some deduction in the material. I heard an advertisement on the radio for 50% off. However, it looks like because of insurance I didn't get much benefit. I was told to sign an exclusion agreement with Nu Look. The estimate was not compatible with the look or estimate which I received note of prior from Nu Look. That's the reason I gave an average rating instead of an excellent rating.
Everyone we talked to was professional and provided excellent service. The quality of the doors is outstanding. Keeps the cold out.
The Nu Look Home Design team was courteous, professional, and provided excellent service.
Nu Look is reliable and communicates effectively about their projects. The crew was efficient and cleaned up after the project.
Undecided. Had to have much communications to get things settled with insurance company. Project Manager did not stand up to insurance company or give me ammunition to challenge Insurance company on rotten decking. I had to pay for it! Not happy
I really appreciated that Patrick was straight forward and knowledgeable. The entire process was smooth and fast. The roofers were courteous and cleaned up after themselves. Everyone we interacted with was kind and professional. So happy we went with Nu Look.
the only thing to me that was a problem was that it took a long time from the moment of sale until the crew showed up to do the work. maybe my fault, as I did not pin down a time, at time of sale, that they would start project. I told our salesman we would like to start ASAP as we had a roof leak. EVERYONE I spoke to from Nu Look very friendly, and once crew got here they busted their tails and got old roof removed, rotten plywood replaced, and new roof installed in a day. conditions not the best either because of snow a few days before and muddy slop all around my house. Install crew looked highly efficient and very dedicated, also pleasant to one another and me as they worked thru the day. roof looks great
Professional service all around from start to finish. Th representative was always in contact with me to ensure everything was still on track.
I thought that the installation and the team was outstanding at Nu Look Home Design.
Nu Look Home Design has fast service and they are good.
They did a fantastic job. I am very satisfied.
They did a great job!
I was not dissatisfied with them.
The roof tear off and new roof installation was very quick however the flue pipe was knocked off of the water heater. This went unnoticed until the next day when my daughter and I had severe headaches and felt nauseous. This was caused by carbon monoxide poisoning and could have been fatal. The flue was put back in place and emails were sent to Nu Look but I have yet to receive any response. This business practice is unacceptable and I am now forced to contact my attorney to discuss my options.
They were just really easy to deal with.
I had a question about the job and something I wanted them to complete, and then they did it in 48 hours. They took care of some flashing I wanted replaced. They did it.
They did not honor their contract as written.
If you look at all the surrounding advertising, they definitely make it easy. I think their help was instrumental. I wouldn't have had that level of service with another provider. They actually do make it easy.
The service from the sales person and the beginning, to the coordinator on the phone, to the crew manager was EXCELLENT!!!!
I started by speaking to Adam Mulvaney and I was impressed by his kindness and professionalize. From that point forward everyone we dealt with was amazing!
Amazing! I spoke to a lot of companies and Nu Look was fantastic. They asked thoughtful questions, reviewed expectations multiple times, and delivered on time exactly what they promised!
The salespeople were excellent. They listened to our questions regarding what we were looking for and provided suggestions. There was never any pressure during the sales process. Nu Look kept us apprised of where our order was during the process. The installation was done quickly and the workers left the job site clean.
I already referred my next door neighbor who had the team come look at his roof this last week.
THE TEAM OF WORKERS WORKED VERY VERY HARD AND DILIGENTLY
Was great working with Nu look
They were professional.
They did an outstanding job from start to finish.
NuLook’s ENTIRE process was seamless....from start to finish! From their assessment of our roofing needs, to an accurate cost of our project, and to an amazing implementation of their plan....the actual installation of the roofing materials!
Nu Look Home Design provided outstanding support, flexibility, and work.
I am completely satisfied with the work they did.
Nu Look stands by its competitive pricing and gets the job done. You definitely have to be on top of the scheduler, she is very pushy when it comes to dates. She wanted the project done by a certain date, and it didn't work for my schedule a couple of times. The salesperson was fine. The crew showed up earlier than expected, which I didn't appreciate.
I would recommend them because they do a good job and have good products. Only if you are willing to deal with the hassle of everything. Quality and professionalism are great, but everything else like logistic and organization are not great.
only for price, not for service
They were wonderful, they cleaned up, and my neighbors said they were great.
It was more than I expected. George and his team did a fantastic job. They are very professional and cleaned up after themselves. They did outstanding work for me; I really appreciate it.
They are not the cheapest roofer out there. They were actually the most expensive quote that I received. I went with them because the quality of the materials was better then every other roofer.
I used them on my house and then referred them to my mother.
Nu Look Home Design replaced my roof in 2019 and skylight in 2020. I selected the roof shingle system from Owens Corning first, then selected Nu Look because it is one of Owens Corning's "Platinum Preferred Contractors" nearby. Nu Look did a very good job in both installation and post-work cleanup. A couple of minor issues were also fixed promptly. However, its communication to customers does need some improvement. At the beginning, the roof estimator did not mention the skylight should be replaced along with the roof (although a fine print of that was put in the note of the estimate, but that was easy to miss). So, a few months after the roof replacement, my roof leaked along the edge of the skylight. Nu Look put a temporary fix and recommended to replace the skylight with an estimate significantly higher than the average cost (checked from online search and another contractor). Although I was not happy with that estimate, I had to go with it if I want to keep the roof warranty intact. After I paid the deposit, I heard nothing in two months and called three times without any reply. Eventually I got it scheduled and the installation team did a very good job again. I was willing to pay a premium for a "Platinum Preferred Contractor", and I certainly had a higher expectation. Overall, I can say Nu Look's installation work met that expectation, but its sales/business side did not meet that label and even somewhat below average.
They were professional and did an excellent job. It is an excellent company. I am happy.
Work was completed as promised and in a professional and timely manner. I have had other contractors complete work on my home and have always had issues with over-billing, inferior materials being used, workers not showing up, etc. The process from start to finish by Nu Look Home Designs was simple, convenient and completed as promised in a professional and timely manner.
They did a good job, were always on time, and completed the project quickly, however it was a bit pricey.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys