The entire process was professional and knowledgeable.
EVERYTHING WENT a extremely well, starting with Christopher Martin. He waS great in
giving me all the information I needed to get the project going
I thought they were wonderful.
Stayed in close contact throughout the entire experience to ensure complete satisfaction with the job.
Very please. You definitely get what you pay for. The roof and gutters are perfect. They were done in 4 hours. Efficient and cleaned up well. I’m very satisfied!
from sales to planning to execution, all aspects of this process were smooth, due to the staff, their knowledge and professionalism.
They were easy to work with and provided service in a very expeditious manner.
They made it easy to get what I needed to be done completed. They were friendly.
We learned about you from a friend and we will happily recommend your company to friends because we had such a good experience with everyone who worked on the project.
They have done our roof, windows, and back door. That should speak for itself. We keep calling them for return projects.
They were a good company to work with.
Everything was done quickly and professionally
Nu Look is a good company, but be very careful on how you deal with the sales person. He will push you to make a decision on rush and never give you enough time to think. Make sure to do all the homework and ask every question, and ask them to give it in writing.
I am likely to recommend Nu Look Home Design because they are an excellent company, they did the work in a timely manner, were responsive and left the job site clean. Overall, they did an excellent job.
Good job start to finish. Several shingles were slightly loosened by an extreme wind and rain storm. The install team came quickly to repair the problem at no additional cost.
They took care of everything and did a good job.
They are a great company. I enjoyed using them. I was real pleased with service
I was very happy with the overall service and will be happy to recommend Nu Look to friends and family.
I am very impressed with all the people who worked on my new roof. From the salesperson, the installers, to the supervisors, and at the end the people who cared about me and the job and made sure I was happy and satisfied.
I have referred the company to several friends and neighbors.
I had a very happy, great, and satisfactory experience with NU Look Home Design.
I was pleased with the staff professionalism and the efficiency in which the roofing and gutters were installed. I also liked the quality of the roofing materials and the workmanship.
Excellent quality of service on the gutters installation.
Referred to Letiicia Gattas at 7656 Northern Oaks Ct. who is also working w/ Nicholas Seward.
From the very beginning of my experience, Nu Look Home Design played a pivotal role. Through the entire process from the evaluation, estimate, dealing with the insurance company, exhibiting great patience and expertise - basically all I had to do was watch from the sidelines. The biggest hurdle for me was the insurance company and their lack of cooperation. Paying in for almost 30 years and they don't like to give back.
On the day of installation, five young men arrived and within six hours (or thereabouts) they were done and cleaning up. The new roof looks beautiful and it's better than I might have imagined.
Neighbors like it and I have already recommended and will continue to recommend Nu Look Home Design to everyone! Their professionalism is extraordinary and without equal!
Extremely pleased with the installation.
They worked well with our insurance company before starting the work, and we appreciated that.
Everything about the experience was professional and worthy of 5 stars from initial visit where we discussed options, to workmanship, and how the roof looks.
Their customer service was perfect, and the follow up was professional and timely.
There were several problems that occurred and we would point those out to anyone considering them.
Nu Look was efficient and made the roofing process simple. The work was thorough and I will have no roofing worries for the rest of my stay in this home. I think any serious roof shopper should look a carefully at the Nu Look process.
Outstanding professionalism. They explained everything in the process from start to finish. The quality of the workmanship was excellent.
I definitely feel like I paid more than I would have with other contractors, but the respectfulness of my home, quality of workmanship, and the length of warranty can't be beat.
I am still waitng on screens and it has been over a month.
The team did great work, and I'm very satisfied with the work done
Taking into account the effectiveness, knowledge, crew efficiency and the care they took in protecting the property I certainly will recommend NU!
Nu Look Home Design did good work.
The service was excellent. They answered all my questions in a timely manner and got the job done in a timely manner. I have told a couple of my neighbors about Nu Look Home Design.
I'm happy with the quality of their service and personnel.
They were efficient.
Nu Look Home Design provides excellent customer support.
I'm pleased with the overall service and products provided.
They accommodated me to my satisfaction.
They were very easy to work with. They did a fantastic job, I am pleased.
My only disappointment was that they were unable to complete the job in one day.
The commercial they do on TV and on radio is right. They do perform, and I approve they are who they are and do what they said they would do from the commercial. Definitely would recommend them to my friends.
I feel like I got a hard press to buy the roof in August and then they dropped the ball. The request to my HOA was not submitted until October. By the time they got approval in November, I chose to wait until January so I wasn't dealing with a new roof and the holidays at the same time. After my roof was installed, I was picking up debris off the ground (that was blowing off the roof) for over a week. When I called because some of the debris was shingle size new roof material, the man on the phone told me there was no way for them to check if it was actually a dislodged shingle. That confuses me since I've seen ads boasting about the use of a Go Pro to inspect roofs.
There were several problems with communication in terms of getting timely responses, and questions answered. Once the project started it was good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys