Everything about the experience was professional and worthy of 5 stars from initial visit where we discussed options, to workmanship, and how the roof looks.
Their customer service was perfect, and the follow up was professional and timely.
There were several problems that occurred and we would point those out to anyone considering them.
Nu Look was efficient and made the roofing process simple. The work was thorough and I will have no roofing worries for the rest of my stay in this home. I think any serious roof shopper should look a carefully at the Nu Look process.
Outstanding professionalism. They explained everything in the process from start to finish. The quality of the workmanship was excellent.
I definitely feel like I paid more than I would have with other contractors, but the respectfulness of my home, quality of workmanship, and the length of warranty can't be beat.
I am still waitng on screens and it has been over a month.
The team did great work, and I'm very satisfied with the work done
Taking into account the effectiveness, knowledge, crew efficiency and the care they took in protecting the property I certainly will recommend NU!
Nu Look Home Design did good work.
The service was excellent. They answered all my questions in a timely manner and got the job done in a timely manner. I have told a couple of my neighbors about Nu Look Home Design.
I'm happy with the quality of their service and personnel.
They were efficient.
Nu Look Home Design provides excellent customer support.
I'm pleased with the overall service and products provided.
They accommodated me to my satisfaction.
They were very easy to work with. They did a fantastic job, I am pleased.
My only disappointment was that they were unable to complete the job in one day.
The commercial they do on TV and on radio is right. They do perform, and I approve they are who they are and do what they said they would do from the commercial. Definitely would recommend them to my friends.
I feel like I got a hard press to buy the roof in August and then they dropped the ball. The request to my HOA was not submitted until October. By the time they got approval in November, I chose to wait until January so I wasn't dealing with a new roof and the holidays at the same time. After my roof was installed, I was picking up debris off the ground (that was blowing off the roof) for over a week. When I called because some of the debris was shingle size new roof material, the man on the phone told me there was no way for them to check if it was actually a dislodged shingle. That confuses me since I've seen ads boasting about the use of a Go Pro to inspect roofs.
There were several problems with communication in terms of getting timely responses, and questions answered. Once the project started it was good.
Nicholas was very friendly and the transaction went smoothly. The construction went very well except for the scheduling of the work. It took longer than I expected.
Basically, I was expecting some deduction in the material. I heard an advertisement on the radio for 50% off. However, it looks like because of insurance I didn't get much benefit. I was told to sign an exclusion agreement with Nu Look. The estimate was not compatible with the look or estimate which I received note of prior from Nu Look. That's the reason I gave an average rating instead of an excellent rating.
Everyone we talked to was professional and provided excellent service. The quality of the doors is outstanding. Keeps the cold out.
The Nu Look Home Design team was courteous, professional, and provided excellent service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys