I am completely satisfied with the work they did.
Nu Look stands by its competitive pricing and gets the job done. You definitely have to be on top of the scheduler, she is very pushy when it comes to dates. She wanted the project done by a certain date, and it didn't work for my schedule a couple of times. The salesperson was fine. The crew showed up earlier than expected, which I didn't appreciate.
I would recommend them because they do a good job and have good products. Only if you are willing to deal with the hassle of everything. Quality and professionalism are great, but everything else like logistic and organization are not great.
only for price, not for service
They were wonderful, they cleaned up, and my neighbors said they were great.
It was more than I expected. George and his team did a fantastic job. They are very professional and cleaned up after themselves. They did outstanding work for me; I really appreciate it.
They are not the cheapest roofer out there. They were actually the most expensive quote that I received. I went with them because the quality of the materials was better then every other roofer.
I used them on my house and then referred them to my mother.
Nu Look Home Design replaced my roof in 2019 and skylight in 2020. I selected the roof shingle system from Owens Corning first, then selected Nu Look because it is one of Owens Corning's "Platinum Preferred Contractors" nearby. Nu Look did a very good job in both installation and post-work cleanup. A couple of minor issues were also fixed promptly. However, its communication to customers does need some improvement. At the beginning, the roof estimator did not mention the skylight should be replaced along with the roof (although a fine print of that was put in the note of the estimate, but that was easy to miss). So, a few months after the roof replacement, my roof leaked along the edge of the skylight. Nu Look put a temporary fix and recommended to replace the skylight with an estimate significantly higher than the average cost (checked from online search and another contractor). Although I was not happy with that estimate, I had to go with it if I want to keep the roof warranty intact. After I paid the deposit, I heard nothing in two months and called three times without any reply. Eventually I got it scheduled and the installation team did a very good job again. I was willing to pay a premium for a "Platinum Preferred Contractor", and I certainly had a higher expectation. Overall, I can say Nu Look's installation work met that expectation, but its sales/business side did not meet that label and even somewhat below average.
They were professional and did an excellent job. It is an excellent company. I am happy.
Work was completed as promised and in a professional and timely manner. I have had other contractors complete work on my home and have always had issues with over-billing, inferior materials being used, workers not showing up, etc. The process from start to finish by Nu Look Home Designs was simple, convenient and completed as promised in a professional and timely manner.
They did a good job, were always on time, and completed the project quickly, however it was a bit pricey.
When the first gentleman made contacted me, the casing around the windows was rotten, he told me they would replace the rotten wood and they placed new casing around the rotten wood, so the rotten wood is still in there.
They were very good and efffiecient. They did a nice job.
They did what they said they would do. The insurance company is not doing what they should.
We appreciated the professional installation, flexibility, and responsiveness to our needs.
Well organized team!
Great service all around...
Have already done so.
The team came on time and were professional. Commitments made were honored. The foreman for both the roof and gutter projects worked diligently and efficiently.
Adam Mulvaney was fantastic.
They did a great job all the way through.
Nu Look Home Design was top-notch throughout the roof project for my home. They were very professional and always took the time to answer my questions. Whether the account manager, project manager, project coordinator, or roof crew, they always exceeded my expectations. My new roof looks great, and I am very happy.
Adam Mulvaney was I think the single important reason we went with NLHD. He listens, is compassionate, knowledgeable, confident and more importantly is focused on ensuring he does it right by the customer, by promising exactly what he will deliver and goes about delivering it with the help of the NLHD team. That's a powerful way to remove any credibility gaps in a new relationship. We will refer Adam to our friends and family and will call him every time we need more! Ron Lyon, the Project Manager is a very pleasant, thoughtful and knowledgeable person to deal with. He made sure we knew exactly what we were getting at the end of the project and made sure everyone was pulling in the right direction towards the start and completion of the roofing project. Mauricio and his crew (including Alfredo) were just great. They were respectful, professional, on time and pleasant to deal with. They left the property clean and without debris after the new roof was installed. Overall all we had no idea who NLHD was before we started the roofing replacement project. However, we now have seen the wonderful people and the team behind NLHD that make sure they work with integrity, compassion and do an excellent job the very first time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys