They were very professional and on timed. I love how professional Samuel is - he explained everything to us. We love the working team. The people who came to work was very nice and we love they work as a team. I like how they scheduled to work on Saturday. They scheduled it on a day where I can be at home. The only thing I am reluctant towards is the price. It costs too much money. I like how they gave me a lifetime warranty. Everything is working fine. They just finished the job and I hope it continues to work the same way.
The salesperson was extremely knowledgeable about the different technical aspects of the roofing material and pros/cons. Very personable and answered all of our questions.
They were very professional all the way. Basically, the person working with me was very helpful technically and very responsive.
Nu Look Home Design did an outstanding job!
They are efficient and a very respectful company, and we love how professional they are.
The process of working through insurance to get our new roof paid for was very smooth. Robert was ready to reach and explained things well. Once we decided what other things we wanted to do with our house, that process was very smooth as well. The result is fantastic. We’re very pleased with how our new roof, trim and gutters look.
This entire process went far more smoothly than i anticipated. Staff is knowledgeable and communication, for the most part, is very good.
After getting 4 estimates for repairing my roof and replacing my gutters, decided to go with Nu Look Home Design. While they were not the lowest bid, I was thoroughly impressed with the quality of materials and workmanship, which is all backed up by the fact that they are an Owens Corning Platinum Partner and all materials and workmanship are backed up by the Owens Corning Platinum Protection Warranty. The other factor that swayed me to go with Nu Look Home Design, was that their quote was more more detailed than the other roofing company's bids. Also, during the process of deciding to go with Nu Look Home Design, I commend Christian Smith for really going the extra mile, and then some, to answer all of my questions and being available, even on holidays and weekends. Even after signing the contract, Christian stayed on top of everything, from keeping me informed on scheduling for the roofing and gutter installation, to the scheduling of the attic insulation. Finally, all of the work was done on schedule, and on time, with no surprises! The quality of work and the installation teams commitment was amazing and even with a total roof and gutter replacement, there was no debris laying around after the work was done. After my experience with Nu Look Home Design, I will highly recommend them to all of my family and friends!
Overall, we were pleased with Nu Look's work on our siding, trim and gutter project and the house looks great. The work was well organized and executed, with the team completing the work as scheduled. Nu Look was accommodating in coordinating work with a couple other projects underway as well. The only major concern was an apparent misunderstanding about the scope of work included in the original estimate. While we believe the estimator miscommunicated with us and did not include everything in the scope that he should have, we were able to reach agreement with company management after the fact and the project proceeded smoothly from there.
Yes. Work was done as described on schedule and to our satisfaction.
;To be honest, I live in a community where the roofs are fairly new. There have been an onslaught of roofers in the area for the past few years, and therefore, no one I know needs a new roof. However, I can say that from the salesman who approached me in my driveway one morning, to the women I spoke with in your office and the men who actually did the work on the roof; everyone was very professional and appeared to be knowledgeable and were able to communicate to me exactly what would be done and took care of everything, except my having to call my own insurance company who agreed with them that a new roof was needed.
Good installer for Owens Corning roofing products per OC website and through my experience.
Agent got to the heart of the matter, addressed my specific needs which made both of our lives easier.
I will absolutely recommend Nu Look Home Design to friends and neighbors. Nu Look Home Design met all areas of satisfaction completely from the initial inspection, providing information about the steps to follow in order to get the project going, through installation and then final inspection. At all times Nu Look was transparent on each and every next step. The insurance adjuster portion of the project was handled flawlessly by Nu Look's representatives, who were in constant contact with our insurance provider. The installation crew worked like a finely tuned clock, and the team effort on their part was amazing (as it was a joined roof with a neighbor). Every aspect of the installation was completed in a timely, neat, and safe way.
Even though Nu Look had completed my roof replacement, I was skeptical about the entire w window and siding project. I felt worrried about the price and the quality.
From the sales and demo to the installation of my new energy-efficient windows, I was impressed with Nu Look Home Design. Everyone was professional and helpful. The installation team was awesome. The windows have improved the look of my home's interior and exterior more than I could have imagined. I'm looking forward to lower heating bills this winter!
The were neat, fast, friendly, and the best company I ever dealt with. They had great customer service, they were great at following up, and the team was 100 percent friendly and professional.
I thought they were very professional.
Yes, because I believe that a job was well done by people who knew what they were during.
would definitely recommend and will be going back to them for more work next year myself.
I recommend NuLook and a neighbor is having work done.
Great experience from start to finish!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys