Everything was really quick and well done. It was a high priority to get everything done like it should be.
I would certainly recommend Nu Look Home Design. It was a seamless operation from start to finish. The salesman did a great job with financing and the installation was wonderful.
Sales and service departments were great. The work crews practices were not what we had expected and took shortcuts in our view to complete the job.
Overall, I was happy with the service.
Nu Look Home Design were very professional.
Nu Look has done a fabulous job, I will recommend them for all of the work they did for me.
From start to finish, they did a great job. They are very professional. They know what they are doing.
Nu Look Home Design has not yet came back to correct what was not correct and it has been 2 months after completion. Nu Look Home Design took a while to complete the project.
Nu Look Home Design’s service and quality are second to none. All you have to do is look at my house from a short distance to see how good it looks with its new siding, roof, and contrasting down spouts. I will definitely recommend them to my friends and neighbors.
Everything went as expected. Mr. Kitchings described options well.
Roof looks great!
From the start of interaction with the salesperson to completion was very painless and professional. It was a good experience.
They were very efficient and thorough, and I was happy with their work.
I am very happy with my new roof and window wrap. I by far have the best looking roof in the neighborhood yet still it was done within our Homeowners association code of design.
Love the siding and front door! Excellent work and craftsmanship. Most importantly, the process from scheduling to installation to final payment was outstanding.
To tell you the truth, I would recommend Nu Look to others, as they were very quick to provide us service and did a great job, however, I'm very sure I could have gotten the job done at a lower price. ( Many in my neighborhood would probably NOT be able to afford Nu Look's price!) I think I should have gotten OTHER estimates before I called Nu Look, so as to make comparisons....I'm not unhappy.....just re-thinking of how I should have conducted the process!!
Excellent team all around Robert Ellen Gustavo
Everything was very professional, and they were very polite from beginning to end.
I am recommended Nu Look home Design to a Friends or Neighbors
i asked several times for a break down of the project and pictures but still have not received anything
We had a GREAT EXPERIENCE with Nu Look Home Design!!!! They were the best price we got out of 3 or 4 companies and they were organized, dependable and on time with everything.
I was satisfied to a high enough degree that I would recommend Nu Look.
Of all the proposals I received, Nu Look had the most comprehensive plan and looked out for my best interests. They use top-quality materials, employ their own crews (not subs) and they were very responsive. They crew showed up on time and completed the job in one day. All trash and debris was cleaned up and hauled away leaving nothing for me to deal with afterwards. Premium service at a fair price.
From the salesman (Andrew Cook) to the installers are processes we’re very professional.
After having my roof checked by a home inspector unaffiliated with a roofing contractor, I received multiple estimates for replacing it. NuLook Home Design provided a sales presentation which, while rather long, explained in detail the various aspect of replacing a roof. NuLook was able to address additional items uncovered by the home inspection including re-routing bathroom exhaust vents. (Notably, they did not charge extra for it.) The office staff were in regular contact leading up to the day the work was done. Upon arrival, the project supervisor introduced himself and the crew. The worker crew completed the roof replacement earlier than scheduled. Afterward, they thoroughly cleaned up and were respectful of both our property and our neighbors' homes. So far, we are completely satisfied with the project; in fact, the experience exceeded our expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys