It was more expensive than most.
The work they did in my house is wonderful. I love it.
Sales rep was personable and clearly explained each step in the roof replacement process. Specific product samples were presented.
The service was handled very professionally. We enjoyed the company of the men that were doing the job.
They weren't too noisy, they paid attention to their job, and the cleanup was wonderful. They really only got down to eat their lunch and went back up.
Nu Look Home Design were professional, courteous and well organized. I am very happy with all the team members at each stage of the process and my new roof and gutters look great.
The work itself was okay but they were not professional and didn't do a good job cleaning up. The roof was nice but the process was not great.
Nu Look Home Design worked hard from start to finish of our home project, starting with our insurance company claim and finishing with a wonderful result.
I have recommended to my son in Berwyn Heights
The Nu look Home Design salesperson help me get a fair deal on my roof.
I was very pleased with the sales representative, the foreman and the crew. Everyone knew their positions and fulfilled them . Because of their knowledge and expertise in their respective fields, it gave me confidence that they knew the company and the crew knew what was expected and they didn't waste any time doing it.
Part of the work was not done properly, and when I reached out they did not respond.
Very pleased with the whole experience. No pressure from sales estimator that came out. Quality products used and the installation team was great. They cleaned up after the job and even used a high powered magnet for the nails. Best money I have ever spent, roof looks amazing.
Company does excellent work, on schedule, very professional. Keeps customer informed at each step along the way.
Regarding our new roof installation, we would definitely recommend Nu Look Home Design to a friend with some qualifiers.
If/when I know of someone needing the services NuLook provides, I will definitely recommend them.
The crew was professional and quick. Knocked out our roof in only a few hours and were able to answer any questions I had.
Initially we were supposed to be put on contract where we did not have to make payments for a year. Nu Look messed up our contract and instead we had to pay immediately. They walked into our home when no one was home briefly and left their bill in our house.
Not the end of this problem; I constantly had to ask them to do the work that was already on contract.
I am still trying to get Travis to fix the issues with my home.
David has come and fixed the water leaking after almost 2 years.
I am still waiting for Nu Look to fix the window metal casing, as well as the front plywood that was on contract.
It is very difficult to get in contact with Travis.
David seems like a good guy and is looking for the problems; he also has documented the issues afformentioned and yet; Travis does nothing.
I would be careful and make sure you have EVERYTHING on paper correctly; do not just let them strong arm you into a contract without seeing all the fine print.
We got a 50 year warranty on all parts; siding and roofing.
I am still waiting for Travis to do his part and fix the rest of the home.
2 years folks.
Yes I would recommend
Nu Look Home Design did a fabulous job on our roof! I have no hesitations to recommend them to anyone.
The crew that came and did the job did a wonderful job! They were very nice!
They need to upgrade their inner house communications. I was having problems with the initial estimator and sales guy. Any problems that arose were not communicated - leaving it to be a total surprise to them. Overall, I was satisfied, they did a good job. It was just a couple of problems that caused a five to six day delay in the project.
Every aspect of the job was well planned.
Cannot talk enough on how NU Look Home Design is above and beyond expectations on all areas. They will work with you on everything, even the pricing just to ease your needs. Thank you so much for everything! A very very satisfied client here
They were upfront and honest when presenting the roofing materials. Explaining the various materials. They did a fine job on the day they installed the roof. They finished all in one day.
Their service was wonderful. They worked with us in regard to our window installation and making the outside look very professional and neat. They made the dormers look very professional and high-tech. They did a great job, and we were very pleased and happy with the work and the outcome!
I was very satisfied with the craftsmanship and how they put the doors in. Their cleaning up after the project, and polite along with knowledgeable.
Nu Look Home Design provides very good service and they cleaned up very well after the job was completed.
They were very professional, thorough, knowledgeable, and precise. They care a lot about their customers, and they are good listeners who always follow through with their word.
I called two other roofing companies and requested a quote. One of the companies couldn't come out and it took them a while to get back to me. The other vendor did the quote, and I was going to have to go to their office to review the quote. They weren't convenient at all. Nu Look went out right away. It's not my personal home, it's a rental property. They did the estimate, and came to my home to go over the quote with me. They were by far over and above the other companies.
From start to finish, they were extremely professional. Everything was approved and done within one week. Everything was great.
All top quality materials and the installation crews were incredible. The install crew leaders and project managers kept me in the loop throughout the entire process and made sure I was happy at every step. I had a lot of specific detailed work to be done with the roofing, siding and trim and everything was done to my complete satisfaction.
Work and materials a 5, pricing (shocking) 3, meet in the middle a 4. Workers were on time and fast (in and out in a day) no complaints there. Forman (Kevin) was on top of everything and kept work on schedule, great job. Salesman was friendly and professional.
I like the quality of products and the different stages and people of contact. I especially liked how everyone wanted me to feel at ease while providing good service. Having to chase down contractors in the past to finish work and provide quality was not an issue with Nulook.
My neutral rating is because you need to be able to afford this pricier company, but if you can fit it in your budget the warrenty and quality of work will make it worth it
Solar design was not properly done. Installation team could not install all panels and needed to make a second trip. Three months following my installation I am still waiting on county inspection—so panels are sitting there on roof useless.
We were very pleased with the outcome of the work performed on our home. Roof, siding, gutters and doors were all installed professionally and exceeded our expectations.
I would recommend this company to all my friends. Very happy with their work. Can't believe this is my house. Didn't know it could look so good
Roof is perfect, the guys were amazing, but 12 squarer feet of shingles were damaged.
Nu Look Gome Design is very professional, very helpful, and very conscientious. The workers that they sent were very disciplined, did their work, and did everything they said that they would do.
Our new windows make me feel like I'm on the bridge of the Starship Enterprise!
Great service and product!
I was very pleased with the sales staff, and pretty pleased with the work. The only problem was their clean-up, with a lot of nails left in my yard.
I really like Nu Look and the Job was phenomenal. The sales approach is horrible and the thought that people are overpaying for services doesn't sit well with me.
they were prompt, did the job well. Left the area clean.
Already referred 2 folks.
I was most satisfied with the installation.
The salespeople were knowledgeable and knew what they were doing. The project was fast, efficient, good, and the communication was excellent. They went quicker then they said.
Roof install was done well.
After 7 years of searching and quotes and ridiculous prices, I finally found the right contractor to replace my doors!! Great service, professional, excellent financing options and high quality. Will definitely consider them for replacing my windows!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (MD) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys