We have used Northwest Exteriors 4 times now—new windows and sliders in 2 different houses as well as a new patio cover. In all cases, we have been totally happy with the process and the results!!

We have recommended Northwest Exteriors to everyone that asks! We had original 1970's single pane windows so the new windows were immediately noticed! Several cars stopped and took pictures of the windows and the sign and others asked to look at the work!

Not sure about the quality of the windows to keep out cold and how Anlin windows stack up against others.

Everything from the estimate to the install felt like I was working with friends I’d known for years.

The process was great. The explanations covered most of the installation of all the windows for our home. We received updates throughout the process, by email and telephone updates. The pricing was competitive. We felt we received a good deal as we replaced all the windows in our home. Northwest also set up the final County Inspections as this was required per permit for the job. One of the big reasons we choose Northwest was the fact the windows were manufactured here in California, USA.

Everyone involved in their product value chain is friendly and professional. From sales to scheduling to measuring to install. The products are good quality as well. I notice a difference in the summer and winter with the decreased use of my heater and A/C.

We love the windows, and everyone was great to work with.

They were friendly and professional. They responded to any issues I had after the installation in a timely manner.

I would definitely recommend

Sales rep and installer were knowledgeable and friendly. Very punctual on timing of arrival and finish installing.

They were knowledgeable at every step, and professional.

All though the quality of the work was good, the poor customer service and communication skills were enough to keep me from giving referrals.

I already have recommended them actually. They are extremely responsive, timely, and professional. I have already recommended them to someone.

Installation crew was great - they were fast, efficient, and professional. We work from home and they were care to disrupt us as little as possible, and were care of the animals that are not allowed outside.

The product is amazing, but the service is terrible.

They were on time, efficient and polite. The salesman was clear, and bit pushy. Presented his product and the options. And let us decide what we wanted.

I purchased a home in a senior mobile park in May 2022. The state agency that issues the registration is running 4-6 months before you will receive your official registration form. I entered into contract for Northwest to install windows in the home I owned outright. This is when the problems began. Even though a neutral third party Title / Escrow company conducted the sale and completed and submitted the documents to the state agency for filing Northwest would not accept any of the documentation supplied to them including every real estate contract, every title document and every cashiers check showing I paid cash for the property. They were completely inflexible and useless in attempting to find a solution. I would like to add that I was paying cash for the windows and not financing a single dollar. Northwest had really no loss position and yet they would not work with me on this project. The final straw was when the called me and said they would only install the windows if I put 50% down which is 1. Illegal in the state of California and 2. Even though they treated me like a criminal during this process when I told them I would put 50% down but I would require seeing a financial statement to ensure that they would not be going out of business after collecting my deposit. They refused and so the contract was canceled.

I would highly recommend Northwest for any home improvement projects.

I had a very good experience with sales and work crew. Nice, friendly service.

Excellent experience on all levels.

From the sales demonstration the install the follow up and the permit process, flawless

From the first sales call to final installation, Northwest Exteriors proved to me to be a superior company offering an exceptional product, with exceptional service. I would recommend this company to anyone seeking quality at a fair price!

Overall Great experience

Available quickly and on time to give a quote. Open to finding products based on what we asked for specifically. Answered questions thoroughly throughout process. Straight forward timelines and expectations. Fast installations, well-done installations. Quality products.

I am pleased with work and will share with neighbors or friends considering window replacements.