They did a great job and communicated very well throughout the process.
This company did excellent work in a timely fashion. The individuals were a pleasure to work with and kept us informed at all times.
North Face Contactors was attentive and provided thorough status updates. When they came to replace the windows, they were courteous and helpful.
The whole process was fantastic from beginning to end. In my professional life I work with vendors and contractors all of the time. I don't always have the best experiences with them, so when it came to my house I was nervous. From my first interaction with North Face until my last, I was 100% trusting of their knowledge, expertise and their 100% concern in ensuring a quality experience.
We are very pleased with the work done by North Face. They replaced our hail damaged windows and set up a great painter to finish the job.
Very likely to recommend this company!
At this time I do not have anyone to recommend North Face for a potential project.
We utilized Northface to repair stucco gutters decks window screens after a severe hail storm this last summer. The entire company was great throughout the entire process excellent communication, workmanship and warranty. Would recommend.
Very professional team work!
We have worked with North Face on two occasions. They did an excellent job both times. The team is professional, very responsive and took great care of us. Their handling of all aspects in regard to the insurance and mortgage companies made the process so much easier and less stressful. The jobs were done in a timely manner and the workers were respectful and cleaned up the site afterwards. We highly recommend North Face Contractors.
For years North Face Contractors is our go-to resource for anything from roofing, windows to deck repairs. Their work is to the highest standards and the pricing is absolutely fair.
They had really good communication, and I'm pleased with their work.
NFC made sure to follow up on any concerns i had with the process and made sure i was 100% happy at the end.
The window and trim instillation team was wonderful! Attention to detail, speed, respect in our home, kind and quiet. Well done!
The painter was fine, but a little odd. At pointed painted the trim in our kitchen and open spaces (due to cold, I get it, but still felt very odd). And she was a. Bit slow, so ended up bringing a helper to the job that was never really introduced to us. The helper was very nice but felt like an oops I didn’t realize how much time this project would take and I need help from a friend. Didn’t seem to have anticipated our vaulted windows so brought a helper to stand at bottom of ladder for two days.
Despite a couple of manufacturer issues, North Face Contractors were outstanding, in terms of communication, professionalism, and work quality. If the need arises, North face contractors will be our first choice!
They are absolutely first class.
Recognized Excellence - I would like to recognize Tony, he has bene great throughout the whole process. This is the second time we have used you. We had a hail storm in 2018 which was much worse than this one. We came back to Tony with no problems. Also, his wife Andrea, she was very good. She was the go between between the insurance company and myself. She ironed out more problems that I didn't even understand. It was a good thing that she was there. Also, Tony's sister that works long distance, Andy. All three of them were top flight. His subcontractors were very good, particularly the roof guys and his painter. I have used his painter for a couple of personal projects. He was very good. When you have a bad situation, these are the kind of people you want to have.
Areas For Improvement - They reinstated the quality of our house due to what they did. If we went to sell it it would be 15 years old and the roof is only two years old. It's that kind of work and excellence that I really appreciated.
Areas Of Satisfaction - This has never happened before so I'm not sure what my expectations were. I had one other claim in forty years. This one was a monster, the whole neighborhood got wiped out. I was satisfied with their level of professionalism. I had a feeling of confidence in Tony, that he was straight forward and wanted us to be satisfied. He kept it all within the estimate from the insurance company, other than the deductibles. Everything came out on target, there were not surprises.
Referral - I recommend them without reservation. I have had
Additional Comments - As much as I love these guys, I hope I don't see them again in a professional role. When we had the first hail storm we said goodbye and then two years later we said hello. This time when they left I said we will see you in two years. I hope that's not the case. They did a great job.
Recognized Excellence - Tony. Very good customer interface.
Areas Of Satisfaction - Thorough, knowledgeable about product being used, knew the Insurance claim process well and handled the commications well with the insurance company, office support (ordering and scheduling) was excellent. The team of subcontractors did quality work.
I'm usually very choosy about whom I have working here, but with the North Face Contractors, I had no reason to be. Very good choice!
Quality Of Materials - Yes
Quality Of Workmanship - Yes
Professional & Organized - Yes
Recognized Excellence - Audra
Additional Comments - Our experience with North Face Contractors was extremely positive. They were knowledgeable, professional and installed high caliber materials. We highly recommend them and are so pleased with the quality of their work.
Recognized Excellence - I thought they all were very good and pleasant.
Areas Of Satisfaction - I was surprised how quickly they finished the job.
Additional Comments - I enjoyed meeting all of them. Thank you for sending a different survey form. My computer program was not compatible with your other form.
I don't normally recommend contractors.
This group of craftsmen were definitely experts. The entire experience went so smoothly and without problems. I have never been so relaxed during any project involving workmen in the house. I have recommended and will continue to recommend North Face to anyone who says they need work done on their home. You guys were exceptional! Thank you for my beautiful windows
Areas Of Satisfaction - North Face Contractors met my expectations with their management.
Areas Of Satisfaction - Tony and Andrea both very easy and pleasant to work with.
Recognized Excellence - Audra was very professional and wonderful to work with!!
Areas Of Satisfaction - Everything was done in such a professional and timely way.
Additional Comments - I couldn’t be more pleased with their work!
Recognized Excellence - Entire backstage office staff
Areas Of Satisfaction - Painters Window installers
Great company. They say what they do and do what they say. Quality work and materials throughout!!!
Recognized Excellence - The whole crew and their chosen subcontractors
Areas For Improvement - None
Areas Of Satisfaction - customer service. returned calls promptly and followed up quickly on questions
Best contractor experience ever! Every single employee embodies all of the best qualities you could ask for in a contractor - on time, absolutely highest quality workmanship, great communicators, trusted!
Recognized Excellence - The “A” team, Jonathon, Edgar, Tony...everyone involved!
Areas For Improvement - None - they are role models for others.
Areas Of Satisfaction - Our exterior home remodel - roof, guttering, and our awesome new doors and windows (Pella all the way!)
Additional Comments - Thank you!
The quality of the work we received was great but I believe where they really did well was with their communication to us during the entire project.
Recognized Excellence - Andrea did a great job communicating with our Insurance company. Andee did a great job communicating to us during the entire project. Josh, Chris & Josh did a great job replacing our windows and of course I enjoyed visiting with Tony.
Areas For Improvement - There were with the window supplier sending the wrong sashes and there were some challenges with getting the correct hardware from the local supplier. However, Andee stayed in touch during the process so we never felt like we were left out of the loop.
Areas Of Satisfaction - They did what they said they would do for the price that was quoted. This may not seem like much but this is rare in my experience with contractors.
Additional Comments - We would use NFC again for work on our house.
Not only did a great job, but also stood up to the insurance company regarding using the correct but more expensive installation method.
Safe - Safe and clean.
Communication - I always knew the schedule and what to expect.
Quality Of Materials - Top quality windows. Glass so clear it looks like there is no glass.
Professional & Organized - Really experts, and their scheduler never misses a beat.
Areas Of Satisfaction - When they said they'd be here, they were her!
Additional Comments - Very personable individuals at every level of the company.
I was very pleased with the entire process. The company was professional and thorough and the work looks first rate. Could not be happier with the entire process
Communication - The owner and staff kept me informed along the entire way.
Quality Of Workmanship - The house looks brand new
Recognized Excellence - Andrea Swan kept on top of things and were able to work closely with insurance companies and got the support we needed.
Areas Of Satisfaction - Did the little extras on the stucco work around the house that blended everything together.
Additional Comments - overall a very good experience
North Face replaced 15 windows damaged by hail in our home, including three picture windows. They replaced the wood framework inside the windows (stained to match our other wood), and they replaced and painted all the trim outside the windows (to match our outside trim). Everything looks great! They did a very professional, high-quality job, and they were always on top of the insurance paperwork as well. They left nothing undone. I highly recommend them! Tamara Bentley
Quality Of Workmanship - The Pella windows installed are top notch, and the craftsmanship for the wood framing was very high level too.
Additional Comments - My husband and I had a wonderful experience working with North Face!
Areas Of Satisfaction - Solid, quality installation. Handled 100% of details with suppliers, contractors, insurance.
Recognized Excellence - I'd like to recognizer Tony, Andee, and Andrea for their exceptional service.
Areas Of Satisfaction - They are good communicators which is really hard to find. They exceeded my expectations in that area.
North Face Contractors, LLC is easy to work with and goes the extra mile to make sure their customers needs are addressed to their satisfaction. With out any hesitation I strongly recommend them for superior attention to a job well done.
Recognized Excellence - Andee's communications are one of your best assets. She keeps us informed in a timely manor.
Areas Of Satisfaction - Meeting my expectations was much more satisfying than most other contractors and I thank you for that.
Referral - You will be doing two of my neighbors homes that I recommended you for.
Additional Comments - The Stucco Group were exceptional. Overall it was a good learning project and I appreciate everyone's efforts to do a good job.
Areas Of Satisfaction - What really stood out for my wife was the way the window installers cleaned up, particularly inside.
Referral - I recommend you whenever I have an opportunity.
Recognized Excellence - Everyone I dealt with was/is exceptional. A truly first class organization.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Face Contractors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!