I would LOVE to be able to recommend Nilson homes. There are several of my friends in the same situation - needing a retirement home. However the rigidity of Nilson to listen to what we at 65+ want in a home was very offputting. The girl at the design studio said multiple times, if it was my home... WELL IT ISNT. And If I want dark grout - after building 7 hours, I know what grout I like, I dont need some 30+ telling me that is not the trend. I am building my forever home and not a trending home! I STRONGLY FEEL WITH A COUPLE OF MINDFUL CHANGES (MINOR) YOU WOULD HAVE MORE BUSINESS FROM THE RETIREMENT GROUP OF FOLKS.
We have been very happy with our experience.
Improvement Suggestion: Agent - There is nothing more she could have done better she has gone above and beyond already she is very friendly and answered any questions I've had.
Decision Making Factors - The standard options that come with the home.
attitude of upper management is 'we did what we were required to do by the contract' they do not care for customer satisfaction as much as saving a buck to line their pockets. several issues would have been easily resolved prior to close and they just let them slide and we didn't know about it until the final walkthrough then they wouldn't do anything about it based on their excuse listed above.
This is a four not because of Kurt but of some other experiences we had at the beginning at communicating what we wanted in our home
At this point after seeing the finished product I would not recommend Nilson to a friend or coworker. We will see what happens after we ask Nilson to fix the issues we have found.
We are really pleased with working with Nilson Homes. They accommodated all of our requests.
Improvement Suggestion: Agent - Holly and Jodi are awesome!
Lead Source(s) - I've known Jed for a quite awhile and my family has built with them six times. I have been to parade of home in the past and I have friends that have used them as well. That says a lot about the company and Jed.
I am very happy with my home!
Our home is beautiful, overall. However, there are so many small issues needing attention that it's hard to recommend this builder.
Melvin was great.
I would never want anyone to go through this same experience.
depends on what my friend would be looking for and the finished product::-), but so far, so good.
We would recommend Nilson Homes to anyone looking to build. You have by far exceeded our expectations throughout the building process to the high quality of the home.
I would recommend everyone building a home to choose Nilson Homes.
The reason is due to their inability to build the house the way I want it and them holding an $18,000 down payment against me unless I do it they way they want. There is no point in offering that to someone else. Those are terms that no one would agree too. That is ridiculous.
They have friendly and knowledgable staff. If you love model homes, Nilsson's home is the place for you.
They have been great to work with, it has been an easy process.
Nilson has misleading advertising and many unspoken policies that affect the choices of homebuilders.
It's been a real positive experience. I highly recommend Nilson Homes to all my friends.
Additional Comments - Nilson homes has been in the business for a long time. Your experience and commitment to process and quality improvement shows. We are very happy with our new home and the journey of building it. Thank you!
Decision Making Factors - The factors that were most important to me were quality and cost.
Additional Comments - The experience has been great so far and I hope it continues this way.
We have referred friends who have all had issues with their homes
Do not buy Nilson Homes. They do not give what you ask for and their products are lousy. They are slow at responding and do lousy jobs. The workers do not agree with the homeowners, instead, they listen to their bosses. The companies that work with Nilson Homes are not well versed in the products they use. Whoever checks the homes needs to get more educated. My house was left dirty.
I would not recommend. They have poor craftsmanship.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nilson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys