Value Received

I don't know yet. I just had it done in November.

Areas For Improvement

Wires left inside the eavestrough from the gutter helmet fell short of my expectations.

Areas Of Satisfaction

I was overall, very satisfied.

Recognized Excellence

The foreman of the crew was exceptional.

Areas Of Satisfaction

I was most satisfied with the friendliness of the people. The guy was upfront about what they were going to do. I thought they were very professional and nice people.

Recognized Excellence

They do an aerial view to see the size of your roof, but they went the extra step and came out to make sure they gave us an accurate estimate.

Additional Comments

They did a good job for us. Everything went well. Their pricing was fair,

Areas For Improvement

None

Areas Of Satisfaction

The friendliness and efficiency of getting the job done fast and right the first time.

Current Referrals

No

Recognized Excellence

The man who came to the house and explained in detail how things worked and the price

Recognized Excellence

Dave.

Recognized Excellence

Ed Moore

Areas For Improvement

None

Areas Of Satisfaction

Explained what would be done and how. Very timely in all aspects. Office staff is helpful and quick to get back with answers to my questions.

Current Referrals

Not right now.

Recognized Excellence

Marie Perry gave us exceptional service each time we had contact with her. Great job!

Areas For Improvement

Leak discovered in roof after install

Areas Of Satisfaction

Speed in completion of work

Areas Of Satisfaction

Everyone was unbelievably kind and professional. The work was completed incredibly efficiently and every member of the crew was respectful and watched out for our safety as we entered or exited the house as they were working. I would highly recommend this company to anyone!

Areas For Improvement

Several loose nails were left on the roof at job completion

Areas Of Satisfaction

Job was done quickly and looks good

I cannot say enough great things about Moore and Sons. I am extremely happy with the entire process from planning to end cleanup. The roof looks fabulous and the crew was the best I've ever seen.

Areas For Improvement

The only thing that fell short is that one little silicon caulk that they said came out, and they haven't fixed it. They told me twice that they would fix it.

Areas Of Satisfaction

I was most satisfied with the timeliness, the efficiency, and good quality.

Additional Comments

The crew did other small projects besides the roof, and they did a good job on those as well.

Areas For Improvement

No

Areas Of Satisfaction

I guess being knowledgable and I had a good initial meeting with the owner.

Current Referrals

Not at the moment

Recognized Excellence

Nope.

Areas Of Satisfaction

Their customer service is good.

Recognized Excellence

Jeremy was very helpful.

Work Done Right

the proof of this will be in the future, and whether or not a leak/repair is needed within an (unreasonably) early time frame from installation.

Problem Resolution

Did not have any problems to resolve.

Areas Of Satisfaction

No-hassle bid process, Competitive Pricing, Quick Response, fast installation process

Recognized Excellence

Jeremiah Moore.

Communication

I would give a 4 plus if I could.

Areas Of Satisfaction

I was most satisfied with their timeliness. The roof looks good.

Recognized Excellence

I would like to recognize their receptionist. Every time that I called, she was helpful. They have exceptional staff in the office.

Moore and Sons did a fine job on reroofing my house. Their crew was fast and efficient. They were much cheaper than another quote I received. I have no complaints.

Areas Of Satisfaction

A great crew of guys got the job done quickly! In addition, their quote was much less than another roofing company.

Current Referrals

No, not at this time/.

Recognized Excellence

No, they all did a great job!

I got quote from 5 companies and I decided to go with Moore & Sons Roofing Inc. because of the quality of materials used, the explanation of materials and why they are used, and the professionalism the contractors exhibited .They came highly recommended from my insurance company and I felt they were really trust worthy.

Areas Of Satisfaction

I was most satisfied with the professionalism and honesty in the explanation of the benefits of going with their company and the expediency of completing my roof from start to finish. I had hip surgery coming up and they completed my roof within a few days of getting my quote. I was very impressed.

Recognized Excellence

I would like to recognize the sales rep that came out and explained the materials and procedures etc.

Additional Comments

Everything went very smoothly, quickly and professionally.

Recognized Excellence

Marie Perry - outstanding customer service and follow-up.

Additional Comments

We felt all went well. Thank you.

Areas Of Satisfaction

On time And the crew was very good at their job.

Areas For Improvement

None

Areas Of Satisfaction

They were on time and cleaned everything up.

Current Referrals

No

Recognized Excellence

No

Problem Resolution

No problems. Clean up was awesome as well as installation.

Areas For Improvement

I haven't had roofing done before, but it is as expected.

Areas Of Satisfaction

I was most satisfied with the choice of the product. We picked out a great color, they showed up on time and worked one long day and part of another day. The performance was good and the price was fair.

Current Referrals

No one to recognize at the moment. They came recommended and either they don't need the work or have already used them.

Recognized Excellence

I would like to recognize the owner Jeremiah. He came out himself and he was great. I didn't talk to the crew, just waved at them. There was an older gentleman and he was very good, he may have been the foreman, I am not sure but my wife was there. Part of the deal was to take part of the chimney out and he went to a local hardware store and matched the paint. He went above and beyond and exceeded a little. It was a stovepipe with a wooden enclosure inside. The top had some holes in it and he replaced the top and sided it and it was included in the roofing project. We have an older house so he couldn't match color, but he went to a local store and painted the whole thing.

Additional Comments

Good job at a fair price.

Quality Of Materials

So far, I guess.

Work Done Right

We had a roof leak after the first day, but they did come back and make it right. They had to cut into the drywall on the inside of my ceiling. The crew didn't properly seal a pipe, so there was water damage.

Areas Of Satisfaction

I was most satisfied with the communication between the owner and myself. When we did have an issue, they resolved it quickly and to my satisfaction.

It was great doing business with them.

Areas For Improvement

They did what was expected. They did a great job.

Areas Of Satisfaction

They were hard workers and the work was important to them.

Current Referrals

I am telling everyone I know about them.

Recognized Excellence

Everyone that came to my house did a good job.

Additional Comments

They replaced my roof and did a good job.

Problem Resolution

There is still something we were waiting to get taken care of. Screen door got damaged during installation.

Areas For Improvement

We just need to make sure that the screen door will get fixed. We pushed it off to the Fall, so need to remind them.

Areas Of Satisfaction

I was most satisfied with everything. They were on time, the crew did a great job, the roof looks great, the price is good. Tony was great. He took care of any concerns we had.

Recognized Excellence

I would like to recognize Tony and the installation crew. Tony did a great job. The installation crew worked really well. They did a good job. I was impressed.

Additional Comments

Very satisfied so far.

Professional & Organized

perhaps consider a system that would automatically update customers about when approximately their roof will be next in queue. Not a big deal, but I felt like I was in the dark for a few weeks.

Quality Of Workmanship

Some shingles appeared to be lifted after install. There is also a "wave" like area which concerns me. I made a call and asked for someone to come back to inspect. This was weeks ago and I did not hear back from anyone. A couple of gutter protectors were bend and paint chipped away.

Clean & Safe

For the most part it was clean and safe. We found 3 nails and a bunch of small plastic papers from the shingles all over the yard and neighbors yards as well.

Work Done Right

I think so. Still pending inspection of the "wave" like pattern mentioned above.

Areas For Improvement

Better communications and addressing my concerns.

Areas Of Satisfaction

Speed of install.

Additional Comments

Overall, great job. Need to focus on details more and communications with the customer.

We were very pleased with Moore & Sons Roofing Inc.

Areas For Improvement

None

Areas Of Satisfaction

Best bang for the buck!

Current Referrals

Suggested to a neighbor, he received a quote, Moore wasn't low, but went with you based on recommendations.

Recognized Excellence

All.

Moore & Sons went above and beyond for us. They truly were a pleasure to work with and we are so happy with our new roof.

Areas Of Satisfaction

Communication, they always answered emails and phone calls in a timely manner.

Salesman was great. Crew was on time and finished the job same day. Very happy and will definitely recommend Moore & Sons to friends and family.

Areas For Improvement

None.

Areas Of Satisfaction

Communication with the salesman was good and he even showed up the day of installation to make sure everything was going smoothly.

Current Referrals

Not at this time.

Recognized Excellence

Our salesman, Dave Kamminga

Areas Of Satisfaction

I was satisfied with the professionalism of the Moore son that came to talk to me. He was very helpful.

I appreciated the time that was taken to explain what a new roof install entails (especially since I knew nothing about roofs). The crew showed up exactly when expected, took precautions to protect landscaping, were organized, worked quickly, were very professional, cleaned up the work site, completed work when expected and made a follow up visit the next day to make sure nothing was missed. They helped making decisions a little bit less stressful and now I have a beautiful new roof.

They are very professional. The price is very competitive without giving up anything on the quality of the products used. I got several quotes before deciding on Moore and Sons and I’m pleased with my decision! I would recommend calling them for a quote on a roofing project.

Moore & Sons offered an excellent price and the project was completed only a few weeks after signing a contract. The crew did a great job and they were a pleasure to work with.

They got the job done quickly and they cleaned up really well.

I couldn't have asked for a more dedicated team to my project. Jeremiah was very thorough, Marie did a great job of answering questions, and the team on-site incredibly respectful and hard-working. Thanks Moore & Sons!

Areas Of Satisfaction

Great pricing, great communication from the office staff, hard working crew. Follow up after the job was done to make sure there were no more nails and the job looked good was an added bonus.

Current Referrals

Has sent their contact info to a few people and will continue to do so.

Recognized Excellence

Their foreman (Don?) was exceptional and great at follow up and making sure things were going right. Also the foreman for the roofing crew was awesome as well.

Dave Kamminga has been an excellent representative for Moore & Sons. He responds promptly and goes above and beyond to make sure the customer's questions and concerns are addressed. He is truly a wonderful person to work with! In addition, I was very impressed with how respectful and hard-working the roofing staff were. They arrived on time and worked continuously, rarely taking a break. Overall cleanup was good, and Moore & Sons had a supervisor out the next day to inspect the property to ensure it was clean.

Problem Resolution

Dave Kamminga is a fabulous Field Representative. He is always responsive to questions and/or concerns, responds quickly, and goes above and beyond to make sure the customers concerns are addressed.

Areas Of Satisfaction

I was most satisfied with the response I received from Dave Kamminga, Field Representative for Moore & Sons. He always responded promptly and professionally. He went above and beyond to make sure our needs were met. Marie, their office staff person, was also a pleasure to work with. The roofers also demonstrated a work ethic that often seems lacking in many service industries.

Recognized Excellence

Dave Kamminga (see comments above). He is exceptional!

Great service, price and workmanship.

Areas For Improvement

None

Areas Of Satisfaction

All of the work from quote to finished roof.

Current Referrals

No

Recognized Excellence

Jeremiah Moore

Areas For Improvement

I think they fell short of my expectations with follow-up communication. In the beginning, communication was a little slow. I had to reach out numerous times to get a contract and some samples. We had some gutters that we had to take the gutter guards off and were looking for some samples. It made it seem like they were going to follow-up with a simple solution and I ended up doing it myself. These were minimal things and I understand it comes from being busy, and if I had to pay any more for the roof, it would be a bigger deal.

Areas Of Satisfaction

I was most satisfied with the quality of the roof. I have gone up there a few times and it seems to be a good roof. It also looks good.

Recognized Excellence

Overall, they did a really good job. I do not remember most of the staff's name. I had a couple of questions that I needed to be answered (there were a couple of areas that were not roof but needed to be shingled) and Jeremiah followed up with me in a timely manner to those questions. He told me that everywhere with previous shingles would get re-shingled and if they did not, for me to call him.

I did a lot of research online before choosing Moore and Sons to install Owens Corning shingles on my house. I could not be happier with the result. I have to live with the color for a long time and they could not have been more patient while I compared samples. Big Thank you to everyone, from the Sales, the Office and the Crew. You were great.

Areas For Improvement

None

Areas Of Satisfaction

It was a good experience from beginning to end.

Current Referrals

No

Recognized Excellence

Dave was exceptional to work with from the very start when I first met him at the Home and Garden Show.

Additional Comments

I highly recommend Moore and Sons roofing. Good Product, Good People, Good Work.

Areas Of Satisfaction

They were able to strip and redo my roof in a single day. Their crew was fast and methodical. The roof looks great. Our salesman went above and beyond expectation.

Recognized Excellence

Dave Kamminga

The roof looks great; however, I am disappointed in the 100+ nails I found in my lawn, landscaping and driveway.

Jeremiah and Jose and his crew did a great job! They went "above and beyond" to make this project work! We're very pleased with Moore and Sons Roofing!

Areas For Improvement

None

Areas Of Satisfaction

Their quick (one day!) completion of our project!

Current Referrals

No

Recognized Excellence

Jose and his crew

They were great! The installers stayed late to get the job done in one day which I appreciated. They even replaced rotted wood on our porch to keep it safe instead of just hiding the problem. The whole team was knowledgeable and made me feel comfortable with my first roof purchase!

Areas For Improvement

nothing, they were great!

Areas Of Satisfaction

They finished in one day and they fixed rotted wood

Current Referrals

n/a

Recognized Excellence

Our sales person!

Areas For Improvement

It was my understanding the gutters were going to come off the house when the shingles were removed.

Areas Of Satisfaction

The roof looks wonderful. Nice job on the skylight.

Recognized Excellence

Ed very responsive to gutter and skylight issues.

Additional Comments

Appreciate the attention to getting the skylight work completed. Looks great. It is easy to do business with you folks. Thank you for the quality workmanship.

Recognized Excellence

Dave Kamminga went over & above to make sure our experience was positive and everything was done to our satisfaction. The roofing crew worked extremely hard and the area was cleaned to perfection after the job was completed.

Areas For Improvement

None

Areas Of Satisfaction

The completed the roof in one day.

Moore & Sons did a GREAT job on the roof! Were very knowledgeable, professional, and timely! I would highly recommend them to anyone

Areas Of Satisfaction

Communication - very prompt with responses and very informativeGreat service- came in got the job done, cleaned up, and very professional

Recognized Excellence

Dave was great to work with and very insightful! Marie was also very helpful and prompt!!

Clean & Safe

I had to call back and have someone grab some tool left behind and clean the yard because of debris.

Areas Of Satisfaction

I was most satisfied with the salesperson. He was very aware and knowledgeable of the options and explained stuff very well.

Recognized Excellence

I would like to recognize the salesperson, Dave for his exceptional service.