They took way too long and I had to have things redone.
Despite the one setback, they made sure everything was completed to our satisfaction and went above and beyond to get it completed.
They were very courteous and knowledgeable.
Mammoth employees have been extremely professional, hard working, punctuate and successful in drying out our water damage. I would highly recommend Mammoth to anyone.
Polite, efficient professionals. The drying machines were loud and hard to live with, but did the job. Some folks may want to go to a hotel; I didn’t. Scheduling floor installers before the remodel contractors did their work (drywall, etc.) made for lots of dust on new floors, but floor installers were really good and easy to have in the house. Administrative phone calls from Mammoth were understanding, kind and responsive throughout. Mammoth did a great job and made the house whole again.
There were two ladies that came to my home and I don't think they could have sent anyone with more honesty and integrity than them.
They did an excellent job of cleaning up and getting rid of smoke on everything. They went the extra mile, like straightening up my closet and getting things better than they had been before. They were very friendly, cooperative and did a great job.
Nightmare. I will never work with this company again. Preferred vendor my a$$. Horrible work, took forever, and cost too much.
I got my stuff back broken. Little pieces were in baggy.
Mammoth Restoration (Ohio) just didn't handle things in a good way. They actually caused more work than they helped with in the long run. Some of the things they did to my house was stuff that my insurance company wasn't willing to fix later. I was only using them to tear things out of my house after a fire. After they were done, we were going to either do most of the remaining work ourselves, or work with contractors to complete. I paid out of pocket for part of the stuff they did when they did the demolition because my insurance company wasn't going to reimburse me since it was not part of the claim at all. It was a bit of a nightmare. They ended up tearing out a lot more flooring than necessary, and then they stopped midway through. I'm not sure if they stopped because they found out I wasn't going to use them, but they left a lot of the job undone. It added a burden to something that was already a burden to me.
Everyone I worked with was courteous and friendly. They provided me with the services I discussed.
If I had to go through Allstate again, I wouldn't let them get Mammoth for me again.
Timely start, but there was a big gap of time between initial cleaning and the reconstruction work. Workers were very professional.
Great work! They made repairing our flooded basement painless.
There was one minor issue when they moved all of the damp materials. They were supposed to move it to rooms with ventilation, but when they left I discovered that was not the case and my stuff was ruined. Other than that everything was great!
Every crew was very efficient, professional, pleasant and exceeded our expectations. We would be happy to recommend this company to our family, friends and neighbors.
An upstairs toilet overflowed into my first floor. They were so good at their work. They eased my panic attack. I was so relieved. They did very well.
I was very impressed how quickly Mammoth was able to come assess my flood damage, work with my insurance company, and have my basement turned around in 1 week! Very professional and friendly staff, I would recommend Mammoth to anyone who has had water damage in their home.
Area Of Satisfaction - The promptness in getting to my house to assess and repair the damage.
Gina and team were extremely courteous and friendly. They were on time and were very easy to work with.
Additional Comments - I believe I was treated fairly and professionally in a stressful situation.
Areas Of Satisfaction - I was most satisfied with Mammoth Restoration & Cleaning because of the installer. He was very reliable.
Recognized Excellence - Mohammed did a great job.
Mammoth Restoration was professional, they stuck to the schedule, and everything was done up to standards except for the crew that was sent to get my items out of my basement.
Areas Of Satisfaction - I am most satisfied with the mitigation and the professionalism of Mammoth Restoration.
Areas For Improvement - They're still following up with me. As of now they haven't fallen short of my expectations.
Areas Of Satisfaction - I'm most satisfied with how promptly they responded to my phone call. They got here within two hours, assessed the problem and tried to identify the source of the water all in the same day.
Recognized Excellence - Everyone has been super.
Area Of Satisfaction - attention to detail
Area Of Satisfaction - I was satisfied with their willingness to listen and understand things that I did like.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mammoth Restoration (Ohio) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys