The entire experience went smoothly exceeding our expectations. Great staff courteous and professional, installation and quality of product is top notch, old shower/tub combination removed and hauled away and Joshua and Lance cleaned up everything.

Quality and service

Scott was very professional, polite, and kind along with his helper, David. They were exceptional about keeping things clean throughout the whole experience. I am extremely satisfied with the outcome! I would highly recommend Mad City for your Bath renovation.

Very neat, professional, efficient and friendly.

With the work that they did for us, I would recommend Mad City Baths to my family and friends! We like the idea of having the job done in just one day and it was professionally done.

Ethan was amazing and very informative

I did recommend Mad City to a friend and he DID hire Mad City !! For a shower and some windows.

They did a good job of walking me through what work needed doing and then doing the work itself

We now have a walk in shower at a price we could afford. They finished in one day and did a wonderful job. Very good quality!

Staff at all levels were curious and conscientious of our needs and concerns.

Initial work was not completed and damage was done to wall. Installers left area very messy. Took far too long to get ahold of a service manager. Dry wall repair person painted over wall decoration.

Excellent product quality and warranty.

I need the plummer back to fix my faucet and my filtered water is not working. I also need workers to come and fix some things

We are happy with the finished product. The project however could have been better coordinated. Our installation was moved up at the last minute causing us to rush to prepare. On day three of the completion/reveal, the installer tells us 2 doors are missing and someone would reach out in 10-14 days. A better approach may have been to have kept the original date so all products were available, better communication, not by the installer, but by management? Also, upon completion a call was made to Doug to verify our satisfaction with the job, all in front of the installer, I found that uncomfortable, what if I had feedback I don’t want the installer to hear? When I mentioned the missing material, it was glossed over instead of explanation and plan to complete. It should have been a happy day but left us in limbo.

Change order supplies were not properly prepared.

The installers were very friendly and respectful. Workmanship was excellent, and the clean up upon completion would leave you to believe they were never there.

I appreciate Mad City's commitment to quality and their lifetime guarantee. We love our new kitchen!

We changed out a beloved 70-year-old tub and shower layout in our master bathroom for an ADA-compliant walk-in shower. I was delighted with our engagement with Mad City from the first consultation meeting through installation. Everyone was professional and courteous. They listened to our needs and preferences and gave us alternatives within our price range to build a customized solution that fit with the bathroom’s age and configuration. The on site crew could not have been more professional and friendly. We are delighted with the product and with our experience. I already have recommended Mad City to several neighbors and relatives when they are ready to make upgrades.

I felt the people put a lot of pressure on you to buy their product. I didn't enjoy feeling pressured like that and am not sure if I will go back to them in the future if I need more windows.

I will definitely recommend to others and already have!!

Had a good overall experience.

We don't know many people in the area yet, but if anyone ever asks we'll always recommend Mad City

Excellent service

Overall satisfied could have replaced floor boards under stool while it was within 2 feet of project

From the beginning process of ordering our product from Lucas, to the install with Dave experience has been great. Very respectful and honest team