Rich was great. Love my new shower.

Everyone involved in the project was highly professional and very knowledgeable. It was a pleasure doing business with Mad City and I would recommend them to everyone

I started this process in early April. My installation was scheduled for May 1. An error caused by your “expert” cost me an entire month.

I was given a “ new” install date of May 26 (Memorial Day). When that date passed, I had to call Mad City. Eventually, I was given May 31 as my new date. Twenty minutes after getting this new date, Mad City called back to say, “Whoops! Our installers don’t work on weekends. Finally, I was given May 28 as the new one-day reservation.

The installation took two days, with the installer working until 8 pm on the 28th, and until midnight on 29th.

We were forced to change our Memorial Day travel plans. Mad City did nothing to mitigate the plethora of issues with our remodel.

The installer did a competent job; however, he did break an overhead light fixture and the shower head was not properly affixed to the wall anchor. We’re just waiting for it to fail.


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I am so happy with my new walk-in tub. I used it as soon as possible after the recommended wait-time, and it has made bath time much easier and more comfortable. Now, at 84 years old, I can once again get in and out of the tub independently. Being able to sit during my bath or shower has made it safer and less tiring. Thank you for the speed of service, hard work, excellent craftmanship, and kind service throughout my experience.

I am well pleased on how the kitchen cabinets turned out the quality is definitely a 10 . I would recommend mad city for cabinets refacing Mike and Chris Detty were the techs they did a fantastic job

The sales team, the installers. Everything was quality.

Friendly staff and they don't disappear after the job is done.

All the people from the company were polite, knowledgeable, and helpful.

Our experience was fine, and if someone asked for comment we would share a positive recommendation. But would not initiate one without an inquiry from a friend.

The entire experience was professional. Windows were installed ahead of reschedule and the installers were polite and respectful of my home.

On time, fast, professional and reliable. Answered all of our questions.

I would never recommend this company to anyone. It was a disappointment from start to finish.

Administratively, the process was begun with much time spent designing and determining the extent of the project. The Salesperson was patient and knowledgeable.

I have already recommended Mad City to a few people.

We were real impressed w/ the product & how our house immediately felt warmer, our windows were very old.

The quality of the product- shower

Great experience start to finish which is why I took the time to write a novel of a google review about the process.

The installers were terrible, communication was poor, they didn’t understand English, the measure tech was even worse. They tried to fix the problems the cheapest way possible. There has to be better options out there. LOOK ELSEWHERE!

I would highly recommend Mad City for your bathroom remodel. They are a great company to work with.

The information was presented well. The installation was great and without a flaw. We are very happy with the shower.

Very much so. Positive experience from beginning to end. Thank you.

We would recommend the quality product and professional installation was superior

It was very good

I would definitely recommend Mad City to anyone looking for home improvements. One of the best choices I ever made.

We had a 3/4 shower replaced. The first one was installed with mistakes made. Another employee came to fix the problem with new parts, but he was not satisfied with the way it looked and tore the whole thing out. Another whole new unit was installed. The process took 4 months. luckily, they are other showers in the house. I do appreciate that the company did make the shower right. We were kept informed throughout the process.