Installer Chris was amazing. Super cool guy, took the time to explain stuff to me, and did an amazing job

Very friendly and personable. Installation was awesome

Mad City "worst case" pricing protects the company when they need to do more than anticipated, but is a poor value proposition for the homeowner when they do less than anticipated. The transferrable lifetime warranty was misrepresented, since the fine print says it is only transferrable for two years.

Everyone I recommend it to thanks I paid too much

Mad city employees were great from the first quote appointment until the installation. They were very thorough and came out double check the measure and design. The counter was installed in one day and they cleaned up everything after. I am very satisfied.

They are nice and friendly, and professionals .

Awesome job

Even though it was a relatively smaller project, the challenge of removing a tub and installing a walk-in shower in a 100-year-old house was a job I didn't want to touch. With plaster and lathe, as well as somewhat crooked walls, we were pleasantly surprised the entire project was completed in one day!

The installer, Phil and plumber, Ray were very good to work with.

The installer did very good work you mooshould consider giving him a raise !!

Installation team was very professional and efficient. They completed the job in one day as promised.

Great people but too pushy with wanting people to schedule an appointment ASAP followed by too many texts and phone calls - do not like how you make us rate the salesperson just helping to schedule an appointment with them right in front of us and how you do that for the window installers too - awkward for all & you aren’t getting a true response since it’s awkward for all…

Salesperson Brad was great but we were not expecting him to be at our house for 3 hours - this is way too long and the presentation was very sales pitchy and awkward and just too long. We should have been informed it would be this long as our time is limited during the week working full-time jobs.

I wasn’t told by anyone that my windows would have to be flush to the trim before they were ordered and installed which is not a typical look for windows based on numerous people I asked - so now I have to invest in new blinds as well and was not planning this expense plus I don’t like the look of blinds over the windows & would not have invested this much money had someone been upfront with me that this would be the case. You owed me this explanation prior to purchasing the windows.

The installers were great and Andy Zook was helpful.

Grea service

Very fast, and efficient. Cleaned up very nicely.

Phil was an excellent and skilled installer!

Very competant. Eveything to satifaction.

Very professional. Gave an honest estimate.

Very professional great quality

In and out innone day with a one man crew!

Phil was very courteous,professional. He answered any of my questions and the quality of his workmanship was excellent. Think he deserves a big raise! Thanks again Phil

The work was done in a timely manner and the team was very professional.

Very friendly and polite. Love how it looks & works

How fast and efficient the workers are. And the clean up after completion was top notch. I love going from my bedroom, to the shower in just a few steps. WAY better then going down in the basement to the shower down there. Especially when a person is 84 years old. Thank you Mad City Bath. Lura

Job was done efficiently and correctly.

They were on time and finished the job in two days, I should have secured other sources the job was very expensive.