Great service! Actually took my request to see where the damage/leaks were at in the attic. Took great time to explain how it would be corrected with one sheet of decking new shingles and and waterproofing sealant. Arrived at appointed time, did a perfect job, and cleaned every thing up.
Sun City, TX
They were a good value and did good work, but it took frustratingly long (close to a year) to finish the brickwork and replace solar vents. In the end we were pleased with the work and they made things right by replacing the non-working solar vents completely at their cost. If I were to recommend them it would be with this caveat.
Chris Brooks was amazing to work with from when he first inspected my roof, then attended my insurance adjuster's inspection, explained all materials & work to be done, went over contract slowly & in detail, worked around my schedule in order for me to paint house and make repairs before roof installation, inspected the final job, and finally delivered warranty & final paperwork in a timely manner.
They were really good to work with, and got the job done in a timely manner.
The tech came out and removed the leaves from our gutters. No problems with water stoppage.
My whole experience with Lone Star Roofing was wonderful! Jimmy was wonderful to work with and was a man true to his word! He was on site the entire time ensuring that the job ran smoothly. They took care of every little detail!
Chris Brooks was great to work with, the repairs were done right, and the crew was very respectful.
Throughout the whole process of having our home’s roof replaced, Chris, Chala, & Doug were always respectful, friendly, and professional. It was a pleasure doing business with them and their crew. We had somewhat of a hard time getting our insurance provider to cover costs of replacing our hailed damaged roof in the beginning, but we really appreciate the honest advice and confidence from Chris and Doug which led to our claim being approved. Also, Lone Star roofing crew installed our new roof in a timely manner, didn’t do any damage, and did a really great job. I really appreciate how they told us ahead of time how to keep certain breakable household items, wall hangings or outdoor items safe during the roof work.
Chris was great to work with! He made the whole process very simple and stress free for us. The whole process was very quick and painless. The roof looks great and you can see the high quality. Will definitely be recommending Lonestar roofing to all our friends.
I was very happy with the quality of the materials and professionalism. They went way beyond. They were personal. They answered all of my questions about the insurance. I would highly recommend them!
The scheduling of the service, the information provided, the quality of roof materials, and the friendly staff made the experience worthwhile.
My first impression of Austin Schellhammer after the inspection is what sealed the deal. Highly professional.
They worked quickly and were responsive to phone calls. They got the job done quickly, and fixed a couple of issues without any problems.
I am very satisfied with the work that they have done.
They were thorough, helpful, and did an excellent job!
I would recommend Lone Star roofing to anyone. Did a great job.
They were professional and very easy to work with. They did all of the little things right. They were also detailed oriented.
Overall Quality and Fast work, very helpful representative that spoke to me. The representative was able to answer any questions i had with quick accurate and knowledgeable responses.
Chris Brooks of Lone Star Roofing was very professional, knowledgeable, polite and friendly. Very respectful of our time. Always kept in touch with me regarding scheduling, etc.
Chris was wonderful to work with - and the company overall was excellent.
Chris was very attentive and the crew was very good.
everything went fine.
Extremely satisfied with material and workmanship. Grate people to do business with, very professional
Choosing a roofing contractor can be a leap of faith. I don't regret my choice in selecting Lone Star Roofing. The owner Doug and his son Chris took good care of me throughout the process. My only gripe was the roofers got a little sloppy and left some exposed shingle nails. This was later addressed to my satisfaction.
There fantastic! I can't say enough about Doug and his team.
Professional and as good as it gets!
They had great service and were very responsive.
I was very impressed on how timely they worked around me getting my roof done. The quality was way better than I had before. I had hail damage. They did it for the price the insurance gave me. The
very much so.
Have had a roof replaced two years ago and just recently had new gutters installed. Both times have had excellant service and work both times.
The Lone Star Roofing owner was very professional. He took care of everything that needed to be done.
Excellent comprehensive services and personal attention; high standard of quality and attention to detail.
Pleasant, courteous, pleased with the roof. Only complaint is that my house number and my door bell is not functional after the install. I had not noticed they were out until my neighbor down the street brought it to my attention. He said it was that way with other roofing jobs and they had to go up and either reconnect or plug in the wires in the attic or under the roof. We are still waiting for that to happen . I made Chris aware of it a couple of weeks ago but we haven't had the problem corrected yet.
They did a wonderful job on the patio deck and the roof.
They are excellent.
Recognized Excellence - Doug Brooks is always very helpful. He knows his job and takes the time to do it well.
Areas Of Satisfaction - Attentive, knowledgeable, courteous and efficient.
When I called for a roof repair, they showed up immediately and took care of it quickly. Explained every detail and showed me pictures of my damage before repair and then pictures of the finished repair. I was very pleased.
Due to a hail storm, most houses in our area had their roofs replaced. Based upon a positive experience several years ago when we ungraded to 6" gutters Lone Star Roofing & Gutters installed when we had the house repainted, we were comfortable with them. Many of our neighbors that used other vendors had lots of broken promises and poor workmanship... We are so happy we went with Lonestar Roofing & Gutters! Honest and trustworthy.
From the beginning process to the end, all staff was very professional. I knew what I was going to purchase, but also valued the recommendations made by the experienced staff. They answered every question I had whether it was regarding the materials used, the timeline, and questions about the invoice. CJ & the actual group that did the roof & gutter work were fast, reliable & cleaned up everything after themselves. I would definitely be recommending them to friends & family in the future.
Sales Knowledge - CJ Shrull’s work experience in the field made us pick this company. We are so glad he was able to guide us from start to finish.
Doug and CJ were exceptional with the entire process. We needed some additional assistance with the insurance claim, and they were there every step of the way, before during and after. They followed up and great customer service throughout. I would highly recommend them.
Areas Of Satisfaction - The entire process met my expectations. The whole process was exceptional, I wish more companies were like Lone Star. They were very personable and a family feel. Their knowledge base and history with roofing in general were helpful. They were very great to work with.
Doug Brooks & Lone Star Roofing were great! I recently purchased a home and contacted him about some minor roof repair. He came out to my house quickly and gave me an honest and fair assessment. I highly recommend them and will be using them for all my future roofing needs.
They were very professional, and they did really quick work.
Second time working with Chris on a new roof. Always professional and responsive.
I was completely satisfied.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lone Star Roofing & Gutters, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys