I was not told of a 10K incentive on the home prior to negotoiating the final home price, construction debris remains on site with no assistance from the builder to remove the fencing. Our home is new and HVAC unit is leaking through it insulation not repaired.
Site manager was exceptional, but problems with area supervisor, design center designer could not keep thinks straight - thank goodness we took pictures of what we ordered or it would have been a complete mess
My answers may not represent the true responses by Logon Homes because of the Covid 19 virus and their ability to get personnel out to correct issues. I would hope under normal times my responses may represent a different picture.
I think they could've done a better job of preparing the house for us.
They have fantastic builders.
I do like the Logan home plans and overall build quality. With a more detailed front end, detailed build plan review, I would have gone 5 stars.
We’ve been in our home almost 5 months and so far we have been very happy. Logan was responsive and resolved issues we had at the two month warranty walk through.
They were wonderful to work with!
Great overall design and builder options however, final fit and finish leaves much to be desired.
With an explanation about our experience
I would not recommend them.
I would recommend to anyone who might not mind a pool next door to them.
I am happy with Logan Homes and the staff. They kept the schedule I was promised. They kept me informed throughout the process. I was pleased with them.
I already have someone looking at possibly building with Logan
It was smooth sailing. We had to call for a few minor issues, but they were handled above beyond quickly.
The house that Logan homes built for us was the home we have always dreamed of.
Logan homes treats me as if they have known me forever, and want to make me happy in my new home.
This was our first experience with Logan Homes and we have been very impressed throughout the entire process.
We absolutely love our new Logan Home in St. James Plantation! Thank you for a job well done. We are looking forward to many happy years in our well-built home!
Ben was excellent throughout the whole process. He called me every Friday to update me on the progress. We couldn't have asked for a better supervisor than him.
We could not be more pleased with the quality of the build (from foundation, to framing, to finishes, there were no corners that were cut) and the build was completed a month ahead of schedule. In a time where it appears from most businesses that customer service is dead, the entire team at Logan Homes was completely responsive, professional, polite, and delivered a wonderful product.
We have a beautiful Logan home but Devin is overworked. He does communicate with clients as often as we were told he would and he always said he would do something at one time and do it a different time. All got done in the end but it was frustrating. We do not recommend the landscaper. Everyone else was great.
I feel that John Yates was very professional but was over-whelmed by the number of homes he was over-seeing. Because of this, there is a structural issue that occurred with my home that cannot be rectified. There seem to be many structural differences in the homes in my neighborhood, although they are all supposed to be based on the same model. I trusted that my home would be built to replicate the model which was what I based my purchase on. There were some items that were not as expected and I was not notified of the change, but any change that I wanted to make after final selections, would have resulted in additional fees. In addition, while picking out features for my home, I was not offered any information that would lead me to believe that I was able to make a structural change, however, many of my neighbors were given that opportunity
I have been very impressed with the responsiveness. We had a couple of warranty issues, and they were handled very professionally and quickly. We are in the process of moving, so we are not here full time yet. They were able to get people down here when we were here. I think the warranty stuff was handled very well.
This is the third home we have had built and we have been fortunate to have had a good quality product delivered to us each and every time. I would say our Logan home has impressed us the most. My wife and I are very happy with our Logan home and will be passing the word on to whoever will listen.
We were extremely satisfied with everything Fresh Coat Painters of New Bern did! The people that came were all very pleasant. We enjoyed working with them and the managers. They were great and came out to check everything out. Jim was very nice and came out personally to check to make sure everythin... more
Derek was extremely professional with my homes, quotes, and timeliness of completing his work. I would recommend and use his services with Fresh Coat Painter again!
Always Courteous and Professional. In a very stressful time for my family I always received prompt reply phone calls for progress updates.Neal Z. of Sneads Ferry, NC
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Logan Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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