The price seemed to be a game with the salesman. Someone called into the office and I would say it was too high. They would call again and talk about it and then they would give me another price. I would say no and they would call someone else and talk about it and then offer a lower price. They lowered the priced about 3 or 4 times. I agreed on a price, but I never got that price. I never received the agreed upon price because I called at 4:30 to accept it and they said I had to call the same day to get it. I ddi call the same day but since it was at 4:30 they said I called after business hours. That was unpleasant I think there is a lot of deceit in that.
The overall experience working with LeafGuard of New England wasn't fun.
Everything was okay, except when they did the gutter change, it didn't match.
installation was done perfectly
i am more than pleased with the work that was done
It is a wonderful product. For seniors, it is the best product because we have to realize we must be in safe conditions. With LeafGuard, we don't have to climb up on a ladder or wait for someone to come to us. It is delivered clean, in good condition, and with no worries.
James was very informative about the product and answered all questions.
I love the product. Works great.
Showed up unannounced twice, including initial installation; inside corners leaked repeatedly - had to return 3x to fix; now have water leaking down between back of new gutter and existing fascia when it rains, which never leaked before.
the mine gutter was like a river right in the middle after it was installed, i called the company and they said they would send someone to no avail so i contacted the guys that installed it and they were out by the house a few days after and fixed the problem. however the gutter on the renters side was installed and the run down was left halfway through the yard making it a danger for the renters and i"m unable to mow the lawn in that area, i have reached out to the office and to the manager left several VM on each number that this company gave me and got through once however they said they would have someone out in early October and to this date the downspout is still in the middle of the yard. yet I'm still paying a ridiculous amount of money for the service that your company provided which does NOT seam to be worth the money... it is too much hassle to deal with your company and not what i was promised. in the communication between the office and the work crew is lacking, the sales guy didn't have experience and quoted me like $1000 over for material that would not be needed and work that would not get done. your office also took a down payment of $500 once with the sales guy and then again after the office noticed that they had not received it however i am still not seeing this 500$ down payment in the monthly bills that i'm getting... it is a headache to work with these people
There were issues with the initial installation but they stood by their word and did eventually fix it all in the end.
I am very very satisfied. We had problems with water in the basement and it has now stopped. It looks nice as well.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of LeafGuard of New England as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys