Our Marvin windows are beautiful and have met our expectations for functionality. I would definitely recommend them. Unfortunately, the screen for the basement window was not included in the original delivery but we have a scheduled install date this week.
They have good customer service.
They are absolutely spectacular. I wish I had found them before. You cannot go wrong using these guys, they are the best.
Marvin Design Gallery by Laurence Smith did a great job.
We have already recommended Marvin Design Gallery. Our family has a company in Detroit and are currently looking into having Marvin Design Gallery installing windows at that property.
The crew at Laurence Smith Window & Door was courteous and efficient.
They were professional.
They did a very good job, cleaned up after themselves and did the job correctly.
They were great to work with, and the installation looks terrific. We are very happy.
They're very expensive.
I was happy and they did a wonderful job.
We were very satisfied with the installation and quality of our new windows. While there were some delays in scheduling, they worked with us to install one of the priority windows in order not to delay our kitchen remodel. The guys were very fast and efficient during the full install. They cleaned up and were very nice during the entire process. We feel that we received an excellent price for the value of the windows installed. I would definitely recommend them in the future to anyone installing windows.
I felt their communication was very timely. Stephanie was very good at getting back to me and following up. Gordon was available.
I am a repeat customer. I used their windows in my first house and I relocated and used them in my current house.
Professional, high quality, everything was as stated.
The team, especially Chris Caswell, has gone above and beyond to make our experience with them positive and easy. Chris was able to rectify a small issue in a timely and very satisfactory manner. We are thrilled with both the products and the service.
We look forward to working with them again.
We had a fantastic experience. Chris worked with us on everything to make sure it was PERFECT. The install team and craftsmanship was second to none. Having gone through SEVERAL projects over the last year in our new home- this was the best experience we have had.
My house feels warmer with the new windows and sliding glass door. The build crew were very professional.
I did really like the quoting process. Scott is honest. I got all together six or seven quotes, and everyone else was coming in really high priced, and then offering some discount. Scott was open from day one. He gave a really detailed quote this is what I'm quoting, how much it cost. I really appreciate that, and also appreciate seeing windows in the gallery in the showroom. On the other side, everyone's taking a risk if you go online, most companies have a 1 or 5 stars, so it was like, what was it going to be: 5 or 1?
The job was done excellently and very professionally.
Highly recommend Laurence Smith Window and Door, price, quality, pro-install.
We are refurbishing a house and needed windows throughout. Gordon, our contact at Marvin Design Gallery, worked with us through several iterations to get us the windows that best suit our house. When we experienced delays in our construction schedule, Gordon worked to adjust our installation dates. This is the second house where I've used the Marvin Design Gallery. If I need windows in the future, I'll be back a third time.
I'm happy with what I had done.
We are more than impressed with the quality of the windows. The install crew they sent were impressively talented in their trade.
It was a pleasure to work with Marvin Design Gallery, especially Scott. It was a really excellent experience for me. It took a while, but it was a big project with a lot of windows in my home. I would recommend them to anyone.
They did a great job.
I am more than satisfied.
I thought they were very professional, nice, knew what they were doing, courteous, and cleaned up after themselves. I thought they were excellent.
I am satisfied with the windows, and their servce is good.
Excellent workmanship on Marvin windows and beautiful installation! The Best and my house is like new again inside and out.We had (8) sliding windows, (1) sliding door wall, & and (1) lift up bathroom window installed in 2 days. The Marvin window personnel at Laurence Smith Design really kept us updated on the whole project and took the time to show us the structual engineering features of each window which helped us make the final decision. The window installers really did an excellent job for they were always working hard and rarely took any breaks.Thank you!
Very professional with their follow-through and workmanship. Love my new windows and doors.
I have worked with Eric Deguise and Lawrence Smith for many years. I trust them completely.
The salesman, Jack was out of this world and went way out of his way for customer service!
The quality and the workmanship of the staff in Bay city has been excellent. We are just delighted with the results. We have a 100 year old house and we wanted it to look like the windows have always been there. They did a beautiful job accomplishing that.
We researched other brands and Marvin was by far the best window for appearance, workmanship, quality, durability, price, value. We did not compare to vinyl windows, since the majority of our old vinyl windows had warped, fogged and/or cracked. The installer, Greg, and team did impeccable work, quick, efficient and continually kept the work area clean over the three day installation. I never would have believed windows could make such a dramatic transformation to our house. Marvin was recommended by one of our sons, who had Marvin installed. Having seen ours and hearing the value, our other son is getting Marvin through Laurence Smith also. Our salesman, Scott, was very knowledgeable, friendly, courteous, always willing to answer our every question and truly going above and beyond to help. This was a good experience. I don't know what else anyone could possibly ask of a company, both in terms of product and mostly, people. What a great team. We're happy!
Working with Chris Caswell was great! He really knows the product and helped us to tailor the window order according to our needs and helped us to save on certain windows based on his expertise and advice. I highly reccomend working with Laurence Smith because everything about this company is professional. The crew that installed the window were excellent and trustworthy. Honestly, hands down was the BEST quote I had gotten and beat Anderson out of the ballpark in quality and price. I HIGHLY recommend this company if you want to feel really good about spending that much money on improving your home. FIVE STARS!!!!!
Excellent windows! Great customer service by the sales and office crew. Super work by the installation crew. Thanks and well done to all!!
Scott Mendez was amazing to work with. We have had so many complements on our Marvin Windows.The installers were professional and went above and beyond. We looked at many of the other companies and so glad we went with Marvin!
We had to spend a bit more than we wanted to, but the quality is great and Chris was wonderful to work with.
I am very impressed with the customer service, installation and craftsmanship of the windows which were installed. I went with Laurence Smith because they offer custom stain and paint matching and I was not disappointed. The process was easy and fast. Chris, the sales manager and Stephanie in the office were super friendly and I enjoyed working with them. I will use Laurence Smith and Marvin windows for all future window replacements.
My job was extensive and involved every original door and window in our home, over 50 in total. I was most impressed with the crew assigned to our job, not only for their expertise but for the thoroughness of their work. In addition to their assigned job, they identified other maintenance areas that needed my attention and I appreciated this very much.
Very good installation crew
Very happy to work with them.
Excellent experience all around. Pleasant sales staff with great information and installed efficiently and with great skill.
Our window project turned out great. The house was built in 1979 and the new windows make it like a new home.
Areas Of Satisfaction - The windows are fabulous.
Clean & Safe - They did a great job working around our living space.
Areas Of Satisfaction - The salesperson we worked with (Eric) was very knowledgeable and very willing to come out and talk with us, and he answered all our questions and our follow-up questions. He was wonderful!
I am very happy with what Laurence Smith Window and Door did and with the timeframe in which they did it.
Areas Of Satisfaction - I was most satisfied that I was able to get the project done when I wanted it done by Laurence Smith Window and Door.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Laurence Smith Window & Door / Marvin Design Gallery as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys