From start to finish the project was top notch. Mike Russel quoted the project and was pleasant, honest and easy to work with. The installation crew was great. The service team was excellent to work with when one of my windows had a leak immediately after installation.
Our Marvin windows are beautiful and have met our expectations for functionality. I would definitely recommend them. Unfortunately, the screen for the basement window was not included in the original delivery but we have a scheduled install date this week.
They have good customer service.
They are absolutely spectacular. I wish I had found them before. You cannot go wrong using these guys, they are the best.
Marvin Design Gallery by Laurence Smith did a great job.
We have already recommended Marvin Design Gallery. Our family has a company in Detroit and are currently looking into having Marvin Design Gallery installing windows at that property.
The crew at Laurence Smith Window & Door was courteous and efficient.
They were professional.
They did a very good job, cleaned up after themselves and did the job correctly.
They were great to work with, and the installation looks terrific. We are very happy.
They're very expensive.
I was happy and they did a wonderful job.
We were very satisfied with the installation and quality of our new windows. While there were some delays in scheduling, they worked with us to install one of the priority windows in order not to delay our kitchen remodel. The guys were very fast and efficient during the full install. They cleaned up and were very nice during the entire process. We feel that we received an excellent price for the value of the windows installed. I would definitely recommend them in the future to anyone installing windows.
I felt their communication was very timely. Stephanie was very good at getting back to me and following up. Gordon was available.
I am a repeat customer. I used their windows in my first house and I relocated and used them in my current house.
Professional, high quality, everything was as stated.
The team, especially Chris Caswell, has gone above and beyond to make our experience with them positive and easy. Chris was able to rectify a small issue in a timely and very satisfactory manner. We are thrilled with both the products and the service.
We look forward to working with them again.
We had a fantastic experience. Chris worked with us on everything to make sure it was PERFECT. The install team and craftsmanship was second to none. Having gone through SEVERAL projects over the last year in our new home- this was the best experience we have had.
My house feels warmer with the new windows and sliding glass door. The build crew were very professional.
I did really like the quoting process. Scott is honest. I got all together six or seven quotes, and everyone else was coming in really high priced, and then offering some discount. Scott was open from day one. He gave a really detailed quote this is what I'm quoting, how much it cost. I really appreciate that, and also appreciate seeing windows in the gallery in the showroom. On the other side, everyone's taking a risk if you go online, most companies have a 1 or 5 stars, so it was like, what was it going to be: 5 or 1?
The job was done excellently and very professionally.
Highly recommend Laurence Smith Window and Door, price, quality, pro-install.
We are refurbishing a house and needed windows throughout. Gordon, our contact at Marvin Design Gallery, worked with us through several iterations to get us the windows that best suit our house. When we experienced delays in our construction schedule, Gordon worked to adjust our installation dates. This is the second house where I've used the Marvin Design Gallery. If I need windows in the future, I'll be back a third time.
I'm happy with what I had done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Laurence Smith Window & Door / Marvin Design Gallery as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys