We found we had a leaky roof in early November. The contractor who had installed the roof was unable to help us. After reviewing roofers on the internet, we contacted two roofers for estimates on a Monday morning. They both inspected and gave us estimates that same day. Kingdom Roofing's salesperson inspected both the roof and the attic, showed us pictures of the roof's condition, and gave us an actual estimate for our insurance adjuster. They knew timing was critical for the roof replacement, and actually worked us into a Saturday schedule later in the month. They also did additional work, that another roofer had contracted us to do, but after a month, still had not provided the service. We found the service professionally and quickly performed.
The quality and punctuality was outstanding.
Kingdon Roofing Systems completed the project very slowly.
The company left a piece of the original roof untouched and it took them 2 months before they came back, then half assed the problem.
Overall for the project absolutely yes! I had a wonderful experience with Steve Thomas, who worked with me holding my estimate until I could get funds for the down payment. The crew was able to complete my residential roof replacement all in one day. The new roof is a beautiful upgrade to this 130-year-old home, and I've had peace of mind that it shouldn't leak since then. On the downside, though, I didn't notice right away, but I found a giant tear in one of my window screens. I keep finding bits of old shingles in my yard and flower beds. But I haven't spotted any nails anywhere! And for a recent claim in which snow and ice popped up a small part of shingle on one of my roof's peaks, it took them a week to get a tech here. There was no phone call from Kingdom staff to confirm that I'd be home when they came so they could check for leaks from inside, and I had to unexpectedly leave work, drive 25 minutes home and then back to work 25 minutes after the techs did their thing, which took about another 20 minutes or so. Also, the techs had no idea what the problem was, even though I'd sent Dawn photos the week before. Would recommend with some reservation, but overall, the quality of workmanship seems to be great (the roof project was done in November, so it's not been warm enough for the shingles to seal).
I am very please with their work. As promised, they fulfilled their duties as they said they would. The quality for the price is superb.
It was a learning experience for us as it took two times for an acceptable outcome but we were satisfied with the new roof.
They're probably one of the better roofing companies I've ever dealt with. They're very helpful and very professional.
I would just say great customer service.
The foreman's crew did an awesome job.
A lot of missed communication. I had to call in several times. To get things done.
1st Sean did not show up to appointment with insurance adjuster
2nd talked to planner, construction manager, and Shawn about getting an extra bundle of shingles for maintenance purposes (all agreed to this and still waiting for the shingles)
3rd Accounting did not send completion into my insurance and then peppered me with final payment. I had to contact Sean to fix it. It delayed payment by a month
Good job and good response to correct lifted shingles
Kingdom Roofing Systems preformed as promised.
I highly recommend them. They are an A plus company.
I am satisfied.
They were wonderful. They got the shipment from Lowes. Lowes dropped the ball, and they were two days late getting the materials to them. Instead of putting us off, they started with what they had. When Lowes finally delivered the materials that afternoon, they completed the job. They were very wonderful. They still completed it in one day.
The job was done pretty good.
They did an excellent job! I am extremely pleased. It looks great. We have had several compliments. It is good quality. I would definitely recommend them!
They did an excellent job!
They had poor communication at every step of the process.
Senior project advisor Rodney McCracken inspected our roof and thoroughly explained the procedure and the roofing materials Kingdom uses. We were totally sold on the company and the quality of the materials. We actually got our roof completed earlier than promised. Shane Stephenson, the construction superintendent, was present on both work days. The crew leaders, Angel and Ricardo, and their crew were courteous, awesome workers. We were extremely pleased with the whole process and the results. My wife no longer experiences anxiety during hard rains because there is no way this roof will leak.
Thank you for taking care of my roof repair in a timely way and keeping in touch throughout the job. Staff was friendly and professional both named Chris! Office staff also kind and professional.
Tye experience was so easy and work was fantastic. Loved the detail to protect lawn and flowers. There wasn't one nail left. Also liked that the Foreman stayed on job the entire time. Have already gave your company's number out to 2 people.
I would recommend Kingdom because they are trustworthy and experienced. They deliver above expectation for fair value.
My salesperson was Ryan Taylor. I thought he did a very good job. He was very professional and very helpful. I called him several times with questions, and he was able to answer them in a timely manner. I thought he did a very good job overall.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kingdom Roofing Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys