Kingdom Roofing was the best roofing company I have ever dealt with!
We are so happy with our new roof it looks amazing!! Kingdom roofing is a great company to work with from their sales team to their installers. Very professional and dependable! Thanks KINGDOM
It can be very stressful being a small congregational church but, Kingdom Roofing Sytems was very helpful and handled everything with the insurance company.
They do what they say they are going to do. Refreshing!
I would strongly recommend Kingdom. Being a small congregational church you can feel overwhelmed dealing with weather damage, with limited resources, you beginning to question, Is this going to cause our church to close? Fortunately, We called Kingdom Roofing. With their expertise and knowledge dealing with insurance claims. They held our hand all the way through the process of dealing with the insurance company. I strongly believe with the assistance they gave us, our church is still open today.
There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else.
sold me a new roof, i didn't need.
They were very professional. They did what they said they would do, and they cleaned up everything really well when they were done.
It was a really good crew. They were very efficient and completed the job very well. I was impressed.
I have never came across a crew that got stuff done efficiently, and quickly. If we ran into a problem, it was dealt with quickly. I would recommend them to anyone, they are very good.
They were really efficient.
what should i tell my friends ,that the products are great but replacing all the parts that were taking off is a challenge.
Worked efficiently & clean up well.
John, the foreman, was fantastic. He kept me updated on everything. He went above and beyond on stuff that I missed. I was super appreciative that he went above and beyond for me and my family.
Kingdom did quality work and worked effectively with the insurance company to keep out-of-pocket costs to a minimum while relieving my time commitment to deal with insurance details.
They did great work in one day.
They are professional. They treated us like individuals and not like a puppet. They were very gracious.
I think they did a really good job on my roof.
They were very timely.
had to call them back for 2 different issues then call them 2 more times to get them here for those 2 issues always leaving me to believe it was probably not their problem - no we are coming don't worry or we'll be there Tuesday had to call with a threatening tone to get them here it seemed.
They were a great company to work with! The employees were very nice and I was happy with the job!
We were very satisfied from start to finish.
Dealling with the insurance company Kingdom did a good job. But several issues after
They are definitely people who keep their word!
We would definitely recommend Kingdom. It was a very smooth experience and fit right into our budget. We didn't get a hard sell on anything, I always felt like they would have worked with us on what we needed to fix and how that worked with our budget. The quality of the product and the workmanship of the installation is excellent. We are very happy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kingdom Roofing Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys