Ken Garland is an outstanding builder. He built a high quality custom home for us, and was great to work with. He is very experienced, very professional, and also very friendly. We had good communication with him during the building process, and still do now that we are in our beautiful new home. We would absolutely recommend Ken as a home builder and feel that we made the right choice having him build ours.
Areas Of Satisfaction - House is quality built - ours was a very high end custom home with many details that are not seen in a typical build. Ken's high level of experience and his ability to work well with our architect and interior designer allowed him to bring it to life. Communication- Ken is very responsive, very easy to communicate with, and an easy going personality. He maintained a good relationship with us as homeowners, and also with our architect and our interior designer.
In my initial interviews of potential contractors, Ken stood out as the most experienced, organized, and professional. Throughout our job progress all the way through completion, I was glad I selected Ken!
We really enjoyed working with Ken and highly recommend him.
Ken was awesome to work with. Our house had lots of unique features and he made it all come together. The cost was exactly what he said it was gonna be too. I wouldn't hesitate to use him again. Thanks Ken
Areas Of Satisfaction - Ken is easy to work with and not a lot of bs extra charge this and that on a custom home
Lead Source - Known about his work for while and his reputation from some of his subcontractors
We love our home. It was a pleasure working with Ken Garland.
Likely To Recommend - Would highly recommend Ken Garland Homes. We love our home. It was a pleasure working with Ken Garland.
Ken is extremely professional, level headed, kind/courteous and kept us informed on even the smallest of details. We were extremely grateful for his expertise during this process. Overall we are very satisfied and delighted with the finished product- it is exactly what we had in mind for our home.
Areas Of Satisfaction - Ken is extremely professional, level headed, kind/courteous and kept us informed on even the smallest of details. We were extremely grateful for his expertise during this process.
There is something special about a Ken Garland house. Building a house is a challenging experience, but Ken worked well with us to make sure that we were happy with the end results. The quality of the craftsmanship is evident in every area of the home.
Areas Of Satisfaction - The quality of the house was spectacular. You can see the craftsmanship in his contractors work.
We have done several renovations to our home, with this being the first that Ken has managed. Cannot speak highly enough about the quality, professionalism and timeliness of the project. Would highly recommend Ken and his team.
Areas For Improvement - We were very satisfied with all areas of the renovation. Not once did Ken fall short of expectations.
Areas Of Satisfaction - We were most satisfied that Ken finished the project two weeks ahead of schedule and under budget.
Lead Source - We heard about Ken through two friends that had done renovations with him and were very pleased.
Areas Of Satisfaction - Everything, he stands behind his word.
Areas Of Satisfaction - Excellent advice on details large and small...plus great communication throughout the project.
Ken is very professional and is detail oriented. He continues to work things out on the punch list in a timely manner. He is available and prompt in responding to issues. I would use him again and without hesitation recommend him to others.
Areas Of Satisfaction - Ken has been very easy to work with and follows through on details. He takes care of issues in a timely and professional manner. He works hard to get things right. He is available and has continued to take care of the punch list in a timely manner.
Working with Ken Garland Homes was a pleasure. I trusted Ken and his subs completely. Any problems were taken care of immediately. I never worried about anything because I knew Ken would be on top of it. I would recommend him without reservations.
This is the second home we have built with Ken and could not be happier with how it turned out. We had significant challenges with our lot and the weather, but the process went as smooth as could be expected. I definitely recommend Ken to any friends that are thinking about building.
Areas Of Satisfaction - Quality of overall construction. Sub-contractors are top notch, great work! Thank you.
Ken is a trustworthy builder with whom it is easy to do business with. He is a man of his word who has quality sub-contractors working for him. We had a very positive building experience and are extremely pleased with our custom built home.
Areas Of Satisfaction - Honest, forthcoming, trustworthy, with quality sub-contractors. He is also generally easy to do business with. He is a good man.
Areas Of Satisfaction - Ken is very organized and kept me informed daily. He is very approachable and easy to talk. He is easy to get in touch with and follows through if he says he is going to do something. I enjoyed working with Ken.
Ken did a fantastic job for us! My wife and I are very pleased with the subcontractors workmanship and level of professionalism. He regularly inspected every detail of the job and communicated all aspects of the project promptly with us and kept our project on budget. Our only regret was that we had not selected him to build our first home.
Areas Of Satisfaction - Ken did a fantastic job for us! We are very pleased with his workmanship and level of professionalism. He communicated all aspects of the project promptly with us and kept our project on budget. Our only regret was that we had not selected him to build our first home.
Additional Comments - Ken Garland's knowledge of quality construction options, business expertise and communication skills allowed him to exceed my expectations. I have already recommended him to friends as a first class professional.
Areas Of Satisfaction - Ken did a great job of setting and managing our expectations throughout the process. Also all of ken's subs were high quality people that we were comfortable having on our property and in our house.
Areas For Improvement - exceeded expectations in all areas. outstanding.
Areas Of Satisfaction - Ken's attention to detail and personal involvement.
Additional Comments - Best home construction we ever were associated with. Ken will definitely build our next home (if needed).
Easier Than Expected - We anticipated a good experience and it was. Ken is a dream to work with and all of his subs are very cooperative and always attempt to achieve whatever they've been asked to do. Actually, we thoroughly enjoyed the building process.
Additional Comments - As in any long term project we had some problems along the way. What makes the difference is in how those issues are resolved. All issues were handled in a non-confrontational manner, always courteously and with an intent to please on behalf of Ken Garland and his subs. We could not have been happier with the process and, now, could not be happier with our house.
Additional Comments - They were fantastic to work with.
Problem Resolution - Ken did, and he was willing to help me resolve a problem concerning other builder's irresponsibility.
Additional Comments - He's just an easy builder to work with. He has done what he has said he would do and on a pretty reasonable schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ken Garland Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys