Areas Of Satisfaction - Our entire experience from design to build completion was excellent. Nik, our onsite project manager was amazing to work with and kept the project running on time while still accommodating our needs as a family living in a construction zone.We have done quite a few renovations in the past, some quite extensive, and I can honestly say this experience was the best by a large margin. Artium’s approach ensures that all sub contractors are on the same page, coordinated and working together which is difficult to do. Our project was pretty simple from a design perspective but the design team still took the time to make sure the details were taken care of and were a real pleasure to work with.We are looking forward to our next project with Artium!
Areas Of Satisfaction - A number of elements:1) The time and feedback from Jenny and the design team was very good.2) All the team was very professional and were responsive to our questions or concerns.3) Despite a couple of challenges finishing off the shower, the quality of the work and follow-up has been very good.
Lead Source - Just Basements competed our basement 14 years ago.
Just Basements did an amazing job re-imagining our basement. They were courteous, professional and maximized every inch of space. My family was extremely impressed by the craftmanship, attention to detail and attentiveness of their staff. Chris Richens, our lead contractor was absolutely FANTASTIC! If you are considering a change to your living space, I would highly recommend Just Basements.
Areas Of Satisfaction - They established a relationship of trust, and I felt that they treated our home as though it was their own.
Additional Comments - Happy to recommend ARTium to anyone. I wish they did backyards ;)
Best renovation company I have ever worked with. Our basement looks fantastic. They We will be contracting them again - this time to do our kitchen.
Areas Of Satisfaction - The balance of staying within our budget but creating a very up to date, quality space.
Lead Source - They had already completed our basement renovation.
Areas Of Satisfaction - From our meetings with the designers and owner Norm, to Cleanliness and tidiness overall, high level of organization, expertise and craftsmanship and attention to detail. Consistent crew and staff very courteous and pleasant to deal with. Overall communication and troubleshooting excellent with all staff at JB. Wonderful interactive website to check in on everything.
Areas Of Satisfaction - I was most satisfied with the professionalism, the follow up, the cleanliness and workmanship.
Additional Comments - I would work them again. I fully trust them.
Areas Of Satisfaction - The process was very comprehensive and well regulated. There was no time where we didn't know what was going to be done. They were very responsive to any of our concerns or issues that we brought forward, they were addressed right away and taken very seriously.
Lead Source - We drive past them everyday, we walked into their showroom and got a good feel for them. They were very accommodating. We had visited several others before hand, we liked what we saw and heard.
Additional Comments - We are delighted with the results, and look forward to working with them again on another large project we have in mind. We will be referring them to others as well.
We are thrilled with our new, beautiful basement!! Every member of the Just Basements team was knowledgeable and professional, helping to make our vision for the project come to life. We wanted to extend the living space in our home and that is exactly what we have done with our basement. We were pleased with every step of the process from planning and design through to construction and would highly recommend Just Basements to anyone who wants to add to their basement or to create an entirely new space. Just Basements delivered 5 star service and a 5 star product!!!
Professional & Organized - Every member of the team was very professional and courteous. The online system with calendar allowed us to keep track of all of the progress that was being made on our basement and the upcoming work that was to be done.
Schedule - The timeline that we were given for our project was very accurate. The work was done on schedule and when minor changes needed to be made we were informed ahead. Consideration for our busy lives was always given and accommodations made whenever we needed it.
Construction Quality - Every aspect of our basement was completed with quality materials and workmanship. All of the tradespeople were experienced and professional and we couldn't be happier with the final product.
Budget_1 - Budget and costs were always kept in consideration and in fact we were encouraged to make a financial plan and to stick to it. We never felt pushed to go beyond the budget that we had and we knew that the team would help us make practical and beautiful choices that would fit our financial plan.
Communication - Emails and phone calls were always returned in a timely fashion. Our questions were answered in detail and all members of the team were happy to help out. We never felt like our questions were a bother but rather that they were welcomed as part of the process.
Problem Resolution - We had very few issues that came up but if we did, all members of the team were responsive and wanted to make sure that we were satisfied.
Clean & Safe - We were always impressed with how the work space was left. Each day our basement was left tidy and organized. Garbage was taken away in a timely manner and it was very evident that all workers respected our space. The safety board was always visible, tools and materials were stored off to the side each night and every effort was made to reduce dust and dirt that could be tracked through the house.
Employees & Subcontractors - Always!!!
Likely To Recommend - We have happily told many friends and neighbours about how pleased we are with Just Basements and we will continue to do so. We will certainly contact Just Basements again for any contract or renovation work that we need done in our home. We are thrilled with our new, beautiful basement!! Every member of the Just Basements team was knowledgeable and professional, helping to make our vision for the project come to life. We wanted to extend the living space in our home and that is exactly what we have done with our basement. We were pleased with every step of the process from planning and design through to construction and would highly recommend Just Basements to anyone who wants to add to their basement or to create an entirely new space. Just Basements delivered 5 star service and a 5 star product!!!
Areas Of Satisfaction - We were so impressed by the professionalism of every member of the Just Basements team. Communication was very timely with each member of the team and every interaction with our designer, lead contractor, the owner and all of the tradespeople was friendly, informative and helpful. It was very clear that they wanted to turn our vision into a reality and they made sure that they answered our questions and made suggestions based on their vast experience.
Their people make the company.
Awesome, professional company. Never a hesitation having them in our home. Clean, friendly with the kids, amazing workmanship. Just finished the last part of our house and it feels like home. Thank you so much.-Shelley and Pascal
The most professional and organized company I have ever dealt with. The time we spent in planning our renovation was worth it and evident in the finished product.
Just Basements is a top quality company that produces an excellent product and provides outstanding service. We are recommending this company to all of our friends and family.
We hired Just Basement to renovate a basement bathroom and build a Sauna. While their core business is full basements, they tackled our smaller renovation. It was challenging to work within the existing infrastructure. During the reno they upgraded the existing plumbing and wiring to create a cleaner infrastructure. Our lead carpenter, Kevin, was easy to work with and produced high quality work. The finished space has more than met our expectation.
Just basement is the best basement design and construction company in Ottawa. They will make the complicated project much easier than you thought. They could provide unique, consistent and beautiful design. They always keep the construction site very clean. They also have very high stand of their work. After the project complete you will fall in love with the new basement for sure.
Norm and Amelia came up with a great design for the space we had and built it exactly to that plan.
Norm, Amelia, Jason and the rest of the guys were fabulous. There were a few surprises uncovered during our renovation, these were communicated quickly with Just Basements providing guidance as we considered our options. I would definitely recommend them to a friend.
All in all positive experience and would recommend
Areas Of Satisfaction - Excellent work quality, including for the most unique and demanding aspects of the design. Very effective communication, in particular with the lead carpenter and project manager. Attention to details and productive discussions on this fine subject.
With few exceptions, the workmanship was excellent. Job site was always left clean and tidy at the end of every day and the people doing the work were always pleasant and courteous.
Expertise - Very pleased with design phase
Areas For Improvement - None
Areas Of Satisfaction - We lived over 4 hours away from the site and the supervision and timely completion were very good
Working with Just Basements was a fantastic experience. They went above and beyond the already very high expectations we had. It was a pleasure working with such a great group of professionals and we will be highly recommending them to any family or friends looking to get any renovation work done.
Norm and his team are very professional and the job was completed to our expectations without a concern or worry throughout. From design to completion it was a great experience!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Just Basements/ARTIUM Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys