In an age of customer service practically being a relic of the past - Jenkins has restored my faith as well as the work they did in our home after a water leak. Professional, friendly, prompt - they did everything they said they would do and more - always going the extra mile - 100% recommend!
I am pleased with the work that Jenkins Environmental Services did. They were prompt, trustworthy, explained things well, and made me feel comfortable because they were so knowledgeable with what they are doing.
Preserving the materials as best as possible needs to be the emphasis to it's employees. They destroy my kitchen cabinets and damaged what remained unnecessarily. Preservation needs to be the focus when possible.
Great company that has worked on our house several times. We always request them for insurance work.
Fantastic and Professional!
I've only had the drying portion of the restoration done currently.
I wouldn't recommend them for anything. They put sheet rock up before they restored the roof. It rains in between 6 weeks and the sheet rock had to be replaced again.
Avoid this company! We started a project in September 2020 and are still waiting for it to be completed 8 months later!
Don't You Do It! Call Someone Else! My home was flooded as the result of a plumbing accident, and the insurance company advised me to use their preferred vendor (not mine ). I wanted my house back to normal ASAP, and didn't want to make it any harder or have to wait longer for my repairs, so I accepted their recommendation. I now wish I had gone with Larry, Moe and Curly's demolition, babysitting and more ! Jenkins Restoration is still in my house and they're just now patching the walls and it's a month in. If you ever want to know the status of your project you better invest in Ms. Cleo your psychic advisor, because these cats will definitely keep you guessing and on your toes, . Communication is not their forte! God forbid you have a life, because Jenkins Restoration never gives you advance notice of when they are arriving, and if they do, they keep you waiting all day! I was under the impression that project managers were supposed to be organized and have a better grasp of their projects timeline and provide that to the customer (I should know because I have done it), but not my guy, he's the gift that doesn't keep on giving. Who does remediation work that doesn't appear remediated, Jenkins Restoration that's who! The workers don't cover up the work area (I had to request it), don't clean up after themselves (again requested), don't advise you on what they are doing; and if they do they are asking you for information you have not been informed about, and they leave the door open allowing for flies to enter my house! I would have been better off going with a different company! They appear to take on more work than they can manage and are scrambling to get contractor's to do the work, then the work is rushed and corners cut. I have a pet peeve, that if someone I'm doing business with bad-mouths a competitor, or the company that gave them the opportunity, I shut it down, especially if you do exactly what you bad-mouthed them about! I will never ever recommend Jenkins Restoration! This experience is worse than the flood itself!
The guy came out and took up the floor and laid it in one day. That was remarkable. They did it without creating a lot of dust. The balance of the cabinetry was something they missed. It began to break apart. A troubleshooter had to come over and do something about that. That was the only flaw in what would have been a perfect installation.
Zack and his crew were extremely competent and friendly. I would highly recommend this Company
Jenkins was very professional with their work, customer service, and were dressed professionally. They were thorough with their work. I would highly recommend them.
Larry is a great representative of the company.
I,m is satisfy
Jenkins did not provide a basic level of repair or customer service for our family during a very difficult time. Jenkins caused our family a great deal of stress. Buyer beware.
They were great.
Jenkins Restoration provided phenomenal service from the project manager, Michael Luckett, and the foreman Eric. We would not have gotten the project done without Mike's help.
Immediate response and accurate estimate given by informed professionals. We had a roof replacement and fence repair due to a fallen tree and although the start of the work was a bit delayed, that was mostly due to the holidays (Thanksgiving/Christmas). The work crews were friendly and meticulous and I enjoyed watching the rhythm in which they worked; they obviously knew their stuff! Jenkins was referred to us by our insurance company; however, I would personally recommend them simply due to the standard of work they accomplished for us.
This is the second time I have used Jenkins Restoration Company. Once was for fire restoration. The second was for mold remediation. Bobby Minor was the project manager for the fire restoration. They did excellent work and Bobby stayed in constant contact to keep me informed. That was appreciated. Later, I discovered a mold problem in the crawlspace of the same house. I contacted Bobby Minor and he referred me to Craig Johnson in their environmental division. Once again, I had a great experience. Craig stayed in touch throughout the work and was easy to work with during the project.I originally was drawn to Jenkins Restoration and Environmental because I found that they were vetted by the USAA company. I am glad that USAA recommends this company. If anyone needs quality work, I believe you will be pleased with the quality and speed of their work. Ron Neely
Jenkins Restorations never contacted me when they were coming to my house. I had to keep calling them to find out when the project would be completed. Part of the project was done on a Monday and it took several weeks for the rest of it to be completed. I sent multiple emails and calls but never got a response, they would just show up when they wanted to without warning, and most of the time I was not even at home. I asked them to notify me before they were coming but they never did. The workmanship was fair but they poured white paint all over my front yard and left nails in the driveway. Overall, I am very dissatisfied and I would never recommend them to anyone. I told my insurance company as well to remove them from their recommendation list.
Too Expensive -- Over $1,000 for minor ceiling repairs plus two coats or paint. Room = approximately 15 x 20.
Jenkins Restorations did a good job!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Richmond as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys