They are punctual and professional, and are licensed insured. They give you the comfort of getting back to you.
Although the results are ok for the most part, getting through the process was torturous to say the least. Too many incidents occurred during this renovation. I had to hire outside work for the tiling of my floors on the recommendation of Mike Taylor then had to turn around and hire someone else to regroup the floors properly. Same tile company had workers who ruined an entire refrigerator/freezer worth of food, cut my screen doors, & human feces left in a Jenkins paint can unopened in my extremely hot garage.
Jenkins went above and beyond . We are very satisfied with our contractor and the amazing job they did on our floors and bathroom
Mr. Ball was very pleasant and courteous. Very helpful in expediting and completing our restored floors.
Fantastic, efficient, and thorough!
Excellent company with Excellent employees. We would highly recommend Jenkins Renovations to anyone considering a renovation and we will use Jenkins Renovations again for any of our future projects.
These guys were so fast at getting back to me on my initial inquiry. They were ready with an outline of how the process would go and kept me posted via text every step of the way. We ran into a couple of hiccups along the way, and the team quickly responded to the issues and remedied everything.
OVERALL, MY WIFE AND ARE VERY PLEASED WITH THE QUALITY OF WORK PERFORMED. THE ROOF LOOKS AMAZING AND THE WORK DONE TO THE CEILINGS OF OUR TWO INSIDE ROOMS LOOKS AMAZING AS WELL. YOU CAN TELL BY THE WORKMANSHIP OF BOTH AREAS THAT THE WORKERS ARE/WERE SKILLED IN THEIR AREA OF EXPERTISE AND TOOK PRIDE IN THEIR WORK.
They were professional.
I am very pleased with the work done and the accomplishments.
What they do, they do well. But what they offer in an emergency is very limited. They used 28 sand bags and 3 tarps on the roof These they neatly piled and left. When I called to see when they would be removed, I was told that they were mine. When I said I didn't want them, they had no solution. They have no one who can paint, nor dry wall, no roofers so just be prepared to find those professionals. They secured the premises and got rid of the mold very professionally but that is all.
Sebastian was really great to work with. I felt very comfortable with him.
The approach to accept Jenkins Restorations as a contractor, is that they are professional and approach it with an attitude to ensure customer satisfaction. It was their price, satisfaction, manpower and scheduling
I had a positive experience.
Everyone I worked with was very courteous and kind.
Always on time, punctual, and professional. They did a great job.
An explanation of what and when the restoration would be done was followed by a quality repair.
Sebastien our project manager was outstanding throughout the entire process. He was responsive, answered all of my questions, and met my needs in a timely fashion. I cannot say enough good things about Sebastien. He was great throughout the entire process!
They were extremely detailed and showed up on a timely basis.
They did a really good job!
Several weeks ago, I had the pleasure of meeting your technicians Jeffrey Aragon and Jaime Vidaurii. I say a pleasure for the following reasons. I had some water damage precipitated by two pipes that were located between our utility room and a guest bedroom between the walls and were attached to the washer. We only recognized this when the walls themselves displayed evidence of dry rot. Both these technicians, Jeffrey and Jaime, were sent from Jenkins Restorations to remove all the damaged wall, all the damage behind the wall, seal off the room itself, set up a contained system along with thick plastic over all of the interior furniture and entry to the room itself, and also set up a machine to create negative pressure so as to remove all particulate matter from the air that might be harmful.I must say that while this was going on, I felt as if I was in a science fiction movie but any question I had was answered and any anxiety was allayed by these two technicians. It was obvious that these two gentlemen were both knowledgeable and respected the subject matter with which they were dealing. At one point, Jeffrey stated, with regard to his work "I only trust fungus as far as I can throw it".All this made me very happy because being a physician and a resident of Florida, I as well as these two young men are aware of the side effects, and symptomatology that can accompany a fungal infestation at least, or a fungal infection at most.Another aspect I noticed, was that I resigned my commission with the Air Force as a Major. In the civilian world, I went from "sir" to "hey you", "say, old man" etc. It has been a while since I have been addressed as "sir". While it certainly is not required, that is how both Jeffrey and Jaime answered me which was quite refreshing in this day and age.Finally, they stayed about three hours later than expected to finish the job rather than return the next day. Both my wife and I appreciated that but they gave us the option of returning the next day or continuing on.I was not required to write this. But when I come across good workers, who are knowledgeable, well groomed, respectful, and people who I would like to have in my house again, I enjoy writing these types of letters. It also is indicative of the types of people hired by Jenkins Restorations and the job they do.Hats off to Jeffrey and Jaime and the company as well.
Jenkins Restorations staff is great.
Sebastian, Jeffrey, and the other guy on their team did a great job. The subcontractors did a horrible job.
We feel fortunate to have had Jenkins Restorations remedy our situation. Michael Taylor responded quickly and decisively. Jesse was thorough in his efforts. Mike and Uriel went the extra mile. Your company can take pride in these employees. We are grateful.
Jenkins was extremely professional, from the initial call to the very end. The actual work done was very well. The young man who did the work was very helpful. He was a young guy, about 23 years old, it is rare to find a 23-year-old that is extremely professional in this field of work. My main point of contact was great, he was helpful and patient during the time of COVID-19. I had worries about having people in and out of my home with my additional health needs, and he went above and beyond while getting the job completed quickly.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Lakeland, FL as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys